Parent Facilitator, Youth Program Leader, Customer Service Specialist

RODLIN GELIN

Parent Facilitator Youth Program Leader Customer Experience Specialist

• Miami, FL ! 305-***-**** ʌV ***********@*****.***

PROFESSIONAL SUMMARY

Dynamic and mission-driven program leader with 9+ years of experience engaging youth through creative lesson planning, recreational programming, and strong communication. Known for designing impactful learning experiences, facilitating workshops, and building trust with students, families, and staff. Excels in both supervisory and customer-facing roles, with a passion for creating inclusive environments that foster growth and connection.

CORE SKILLS

Lesson Planning & Facilitation • Youth & Recreation Programming • Communication & Public Speaking • Team Leadership & Supervision • Event Coordination • Client Relations & Service Excellence • Strategic Scheduling & Logistics • Microsoft Office, Adobe Creative Suite

PROFESSIONAL EXPERIENCE

Parent Facilitator – Be Strong International, Miami, FL

October 2024 – Present

Scheduled, planned and organized events to facilitate parenting workshops sponsored by

The Children’s Trust

Served over 300 parents to support parent involvement initiatives that focus on improving parent-child relationships. Facilitated over 50 workshops to help parents develop the skills and knowledge they need to better communicate with their children.

Established partnerships with schools, correctional facilities and community centers by through outreach and presentations.

Site Supervisor – Be Strong International, Miami, FL

August 2023 – October 2024

Lead daily operations of an after-school youth program focused on arts, academics, and personal growth.

Plan and facilitate events, field trips, and enrichment activities like podcasting and culinary arts.

Develop and deliver weekly lessons aligned with the Heart Skills curriculum.

Communicate consistently with school staff, parents, and team members to ensure youth success.

Maintain accurate documentation, enforce safety policies, and support student tutoring needs.

Facilitator I – Be Strong International, Miami, FL

October 2019 – August 2023

Taught engaging, curriculum-based lessons in schools across Miami-Dade and Broward counties.

Focused on holistic development, covering healthy relationships, communication, financial literacy, and career planning.

Built rapport with students and school staff while managing classroom dynamics.

Inventory Processor – Nordstrom, Aventura, FL

March 2014 – September 2019

Managed inventory flow, fulfilled customer orders, and maintained high fulfillment accuracy.

Delivered timely, detail-oriented service in a fast-paced retail environment.

EDUCATION

Associate of Arts Degree – Business Administration Miami Dade College – Miami, FL

VOLUNTEER EXPERIENCE

Sound Engineer – Faith Church (2023–Present) Sound Engineer – Grace Church (2021–2023)

Youth Leader – Christ Fellowship Church (2015–2020)

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