Information Systems Patient Care

Gurtaj S. Garcha, MD MBA

************@*****.*** • 845-***-****

LinkedIn • Poughkeepsie, NY

Management & IT Specialist

Dedicated, quality-focused, and results-driven professional with extensive experience maintaining information systems and monitoring network to detect / troubleshoot identified system problems.

Experienced in managing staff as well as developing business / operations, patient care, research, information systems, technology, and finance. Skilled in mitigating discrepancies and connecting business and technical side of healthcare to achieve organizational goals. Proven track record of success in delivering the highest standards of excellence across numerous areas of business, information technology, and health fields.

Areas of Expertise

Database Management

Clinical Risk Management

Systems Development Life Cycle (SDLC)

IT System Maintenance

Healthcare & IT Compliance

Business Development

New System Implementation

Server Maintenance

Strategic Planning

Team Management

Project Management

System Analysis

Career Experience

Nuvance Health, Poughkeepsie, NY 2019 – 2024

Physician Communications Specialist

Supports the strategy and content development and communication requirements for clinical stakeholders across Nuvance Health hospitals, medical practices, and affiliates.

Skilled communicator responsible for planning, writing, and cascading content across multiple channels – email, intranet, publications, presentations, major meetings, etc.

Work closely and collaboratively with senior level medical staff (Chief Medical Officer, Chief Medical Information Officer, President of Medical Practices, and Vice President of Medical Affairs) to enhance medical staff communications.

Track metrics and analyze communications campaign effectiveness, etc.

Plan, produce, and distribute engaging stakeholder-centric content.

Collaborate with Marketing and Public/Government Affairs to repurpose content across multiple communication channels.

Work closely with Marketing and Creative dept. to ensure editorial quality control through initial design and layout onto print production.

Clinical Systems Specialist II

Provide enterprise or departmental information systems support to Health System clinicians in the use of clinical information systems such as interdisciplinary and specialty EMRs as assigned.

Responsible for the development of appropriate educational and work flow plans for IT projects that meet the individualized needs of the clinical and non-clinical staff.

Assist in the development of design specifications in support of new or modified clinical applications, regulatory requirements, and best practices.

Assess workflow related processes and requirements to facilitate system enhancements and modifications.

Review, analyze, and implement change/enhancement request to production applications.

Investigate and help resolve application problems and assist in testing system functionality as well as validating application integrity.

Liaise between providers and technical staff to ensure smooth operations, while facilitating laboratory IT team, resulting in decreased turnaround time for logged tickets.

Participate in interdisciplinary and process improvement teams to identify potential uses of the information systems and potential optimization of current use of systems.

Support the integration and use of evidence-based methods, tools, and guidelines linked to effective outcomes.

University of Maryland Hospital Network, Baltimore, MD 2014 – 2017

Doctoral Intern

Implemented best medical procedures, while communicating with patients through all medical specialties. Planned appointments and collaborated with insurance companies to provide high quality customer service and patient care. Arranged and delivered numerous community health screenings and free clinics across Baltimore, MD area by coordinating with local community leaders and physicians.

Delivered optimum services at Baltimore, MD, area hospitals, and surrounding areas in numerous clinical settings.

Established and executed free healthcare fair to conduct screenings for over 500 people around greater Baltimore area.

Utilized remarkable efficiency to learn hospital administrative practices, including resource management, human resources functions, along with troubleshooting issues with EMR software (EPIC).

Gained in-depth medical office management knowledge and experience through private practices.

Sidhu Fuel Inc., Linden, NJ 2001 – 2014

Account and General Manager

Rendered expertise in conducting inventory audits and all accounts associated with daily operations, including petroleum supplies, tobacco, alcohol, lottery supplies, and accounts. Forecasted future behaviors and ensured profit expansion with fixed revenue growth through competitive pricing by examining trends related with regional petroleum and crude oil commodity market movements. Maintained and discussed fuel fulfillment accounts with companies, such as Fed-Ex and UPS, while negotiating with major petroleum providers and wholesale vendors in tri-state area to obtain products and services at best prices available.

Used effective techniques, while performing in-depth market research on competitor prices by increasing gasoline profit margins by 5-8% per year.

Oversaw staff hiring and talent acquisition, while acting as customer service representative.

Achieved sales revenue of 1 million gallons of gasoline per year for three consecutive years.

Education

MBA conc. Healthcare Administration

Marist College (2019)

Doctorate of Medicine

Aureus University School of Medicine (2016)

Bachelor of Arts: Human Biology

Mount Saint Mary College (2007)

Technical Proficiencies

Microsoft Office Suite EMR Clinical Workflow EPIC Cerner Millennium CoPath Tableau SQL Data Analysis Business Management System Maintenance Business Development Information Technology Clinical Care/Management

Languages

English Punjabi Hindi Spanish French

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