Customer Service Call Center
Resume:
Ashley Valles
Customer Service
**************@*****.***
**********@********.************.***
OVERVIEW I am a hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. I have played competitive sports, coached, and been working since I was 15. This has given me the ability to lead or follow. I am a very Detail-oriented team player with strong organizational skills. I am switching from warehouse work to anything customer service!
Tesla Motors 01/2023 - 05/2024 Assembly Line
• Followed safety procedures and guidelines to sustain safe working environments
• Used equipment properly to avoid workplace injuries
• Resolved issues quickly to meet productivity goals
• Maintained organized work area by cleaning and removing hazards
Amazon 04/2020 - 12/2022 Problem Solver
• Employed various tools and equipment to find solutions to difficult or complex issues
• Mentored junior team members on effective problem-solving techniques, fostering a culture of continuous improvement within the department.
• Used logic and imagination to analyze situations PSEG 05/2018 - 12/2019 Call Center Rep.
• Managed high call volumes while providing exceptional customer support and retaining a friendly demeanor.
• Handled escalated calls professionally, effectively resolving issues and always ensuring client satisfaction.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Delivered prompt service to prioritize customer needs.
• Provided exceptional service to everyone by leveraging extensive knowledge and creating welcoming, positive experiences.
American Professional 10/2016-05/2018 Security Guard Security
• Established strong relationships with local law enforcement facilitating collaboration during critical events or investigations.
• Greet guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
• Conduct regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
City of Stockton 02/2006-01/2017 Games Manager
Parks & Recreation
• Increased operational efficiency by effectively managing game schedules, staff assignments and inventory control.
• Managed cash handling procedures for both employees and customers while ensuring proper security measures were maintained throughout operations
• Implemented effective problem-solving techniques when addressing player disputes or concerns, to maintain a positive reputation within the community
• Trained, supervised, and evaluated workers.
• Fulfill paperwork required for monetary transactions.
• Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
• Enforced safety rules and removed safety hazards while monitoring the facility.
JOJO’s Daycare 01/2006-08/2012 Daycare Assistant
• Documented attendance, incident reports, and meal counts as required by state regulations or center policies consistently.
• Ensured child safety by always having a clean, organized, and hazard-free facility.
• Arrived at assigned areas on time, prepared, and ready to work.
• Oversee daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
• Reported behavior issues or accidents to parents, minimizing future problems.
• Supported students’ emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
• Incorporated music and played into developmentally appropriate activities.
EDUCATION San Joaquin Delta College
2008- 2010 A-G Requirements/Psychology
*Two semesters on the Softball Team
SKILLS General Security, Emergency Awareness, Active Listening, Critical Thinking, Call Center Experience, Money Handling Abilities, Professional telephone demeanor, Creative thinking, Observing and monitoring behavior, Early childhood education, Activity/Lesson planning, Staff training, Friendly, Respectful, Punctual and Reliable
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