Customer Service Administrative Support

LIZNELY LUGO MORALES

**** ********* **. ********, ** 23227

M: 804-***-**** Email: **********@*****.***

OBJECTIVE

Effective and motivated team leader with over 5 years of experience in costumer service and team delegation seeking for an opportunity with a company that allows for the application of strong organizational, communication and customer retention skills when working with clients and providing them with the level of support they expect. Key personal traits: highly motivated, self- starter with strong organizational skills, very focus and detail-oriented leadership. Strengths include multi-tasking, team leadership and good under high stress environment and problem solver. EDUCATION

INTERAMERICANA UNIVERSITY OF PUERTO RICO, SAN GERMAN CAMPUS Courses Completed (2009-2011)

• Precalculus I & II, Calculus I & II, Office Administration I, II & III and General Accounting

• General Biology I & II, General Chemistry I & II, Botanic and Microbiology, General Phycology, Laboratories of Microbiology, biology and botanic.

HIGH SCHOOL LOLA RODRIGUEZ DE TIO, SAN GERMAN

Diploma (2009)

SKILLS

Personal: Good communication skills, adaptable, effective working in groups, team delegation and problem-solving oriented, goal setting oriented and reliable, very detail oriented. Computer Programs: Office (Word, Excel, Outlook, Power Point) Languages: Bilingual-fluent in both English and Spanish WORK EXPERIENCE

Workforce

Richmond, VA

HR Representative/On-Site Supervisor (April 2023-Present)

• Manage over 150 employees at customer’s on-site location.

• Process vacation and time off requests

• Conduct orientations and new hires onboarding

• Responsible of employees relation, reprimands, investigations, coaching, counseling and terminations sessions as needed

• Perform safety walks to ensure employees are adhering to company safety policies along with OSHA and FDA regulations and assist with any new safety implementations

• Assist with the implementation of Human Resources and Production policies

• Process daily attendance reports

• Process daily timesheets and pay-roll

• Process and execute injury and accident protocol

• Manage temporary employees within logistic, warehouse, manufacturing and food environment experience

• Delegating and working closely with the branch to fill any open positions Vitamin Shoppe

Ashland, VA

Shift supervisor of operations (Sept 2021- Sept 2022) Fulfillment Operation- (Dec 2018- Sept 2022)

• Shift supervisor of a team on 20 associates.

• Quality control of trailers, loads and merchandise shipped to stores in and out of the country.

• Coordinate and assist unexpected shipments.

• Data entry of shift production reports.

• Costumer service, greet clients of transportation, associates and new hires. Coordinator of operations (June 2021- Sept 2021)

Fulfillment Operation- (Dec 2018- Sept 2022)

• Packaging products for shipment.

• Finding stock and merchandise in the warehouse

• Store products properly on the warehouse and use the assign equipment to record quantities and locations, thru barcode of the products

• Quality control of shipped merchandise.

• Support shipments and team needs,

• Receives, unpacks and re-stocks items as necessary; labels shelves

• Assist the lead of the department.

Receiving clerk and quality control (Dec 2018- June 2021) Fulfillment Operation (Dec 2018- Sept 2022)

• Receiving loads of vendors and merchandise direct of manufacture.

• Quality control of pallets and product from vendors and manufacture.

• Detailed examination of products labels, expiration dates, quantities and quality.

• Data entry of products received and damaged.

Amazon

Richmond, VA

Fulfillment Operation (Jan 2018- December 2018)

• Packaging products for shipment

• Finding stock and merchandise in the warehouse

• Store products properly on the warehouse and use the assign equipment to record quantities and locations, thru barcode, of the products

Thillet Data System

Lajas, PR

Receptionist (Aug 2010- May 2012)

• Answer telephones and direct calls where needed, deal with incoming/outgoing mails and faxes

• Perform clerical duties, such as scheduling meetings and appointments, filling and photocopying

• Verified received quantities of material, maintain inventory of on-hand material and correct any discrepancies that could be found.

• Serve as liaison between management and vendors to obtain quality material requested, with competitive prices. REFERENCES

Upon request.

Contact this candidate