Operations Management Customer Service
Resume:
AMBER CRAMER
Foley, AL *****
************@*****.***
PROFESSIONAL SUMMARY
Retail Manager and Military Veteran with 6 years of proven experience in the United States Army National Guard. Accomplished measurable results while leading 25-130 personnel in a dynamic, fast - paced environment. Possess a comprehensive background in Operations Management and Training Management derived from conducting domestic and global operations across 3 Countries. Managed risk upon multiple lines to protect assets, property, and equipment valued in excess of over $40M while meeting the expectations of senior leadership. Possess extensive knowledge in Shipping/ Receiving, Production Management, and Personnel Management. Recipient of multiple awards for outstanding performance and professionalism. Career supported by completing a Master of Business Administration, Bachelor’s Degree in Justice Administration, continuing with a Master of Human Resource Management and vast operational experience.
• Operations Management • Inventory Control/ Budgeting • Office Administration
• Training/Instruction
• Sales Forecasting
• Retail Sales Management
• Customer Service/ Support
• Microsoft Suite/ Reporting
• Quality/ Production Management
PROFESSIONAL EXPERIENCE
ROUSES MARKETS Orange Beach, AL 2022-current
Store Director
• Worked with multiple store directors to maintain staffing levels with minimal overtime for the company.
• Worked closely with GEC, to help bridge the gap in staffing shortages during peak seasons.
• Continued mentorship of managers not only at store level but also, continuing the mentorship of WIG mentee who is now an ASD at another location.
• Work closely with local businesses such as Carvers, Carmello’s, Florabama, the Wharf and the Beach Moms to increase revenue to Rouses and increase visibility to a market with a diverse seasonal population.
• Worked with Regional director as relief for reporting purposes while on various leaves.
• Developed store management team into future leaders of the company, with multiple ready to take on the next steps in growth in their development within Rouses. ROUSES MARKETS—Orange Beach, AL 2017--2022
Assistant Store Director
• Assisted with the management of day-to-day operations, to include personnel management and labor tracking across multiple departments of the store. While also assisting Store Director with general operations of the store to include decisions with hiring, promoting, and evaluating team members in the store.
• Worked with department heads to ensure proper staffing levels, meeting budget expectations, and increasing sales for whole store operations.
• Worked with department heads to ensure replenishment orders were made in a timely fashion, based on needs/trends, and merchandising special products and promotions with departments.
• Worked with department heads on coaching and training personnel in all manners of the business model to ensure that all employees were trained to the corporate standard.
• discontinued and new items.
• Developed multiple processes that increased sales in multiple fresh departments and helped cross merchandise to increase profitability across all store operations.
• Additional duties include: Rouses U lead, E-growcery lead, and WIG mentor. RITEAID – Gulf Shores, AL 2014 – 2017
Assistant Store Manager
• Assisted with the management of day-to-day operations, to include management of employees and labor while assisting the Store Manager with general operations support to include ordering, budgeting, accountability, employee performance metrics, and customer service support
• Developed and revised weekly schedules for the front of store and assisted the Pharmacy Manager with creating a pharmacy schedule
• Placed weekly replenishment orders based on needs and trends, and also assisted with placing ad orders with the Store Manager
• Worked closely with vendors to ensure the proper levels of product were maintained in the store for special events and trends
• Developed sales and performance metrics for the entire staff in order to outline sales goals and current performance; created contests for customers to help raise funds for local charities
• Managed yearly payroll hours affording the store to be the only store in the district to come in below 25 hours of overtime used for physical year; credited and praised by senior leadership for excellence.
• Balanced overstock merchandise between multiple stores so that overhead costs could be greatly reduced while working with multiple store managers in the process; assisted with the ordering of stock merchandise KENTUCKY ARMY NATIONAL GUARD – Various Locations 2008 – 2014 Transportation Manager
• Managed the transportation of personnel and equipment for an organization comprised of 140 employees while assisting the transportation and travel arrangements for an additional 400+ personnel to Africa
• Inspected accompanied and unaccompanied baggage, equipment, and vehicles in preparation for aerial transportation through the U.S. Air Force; certified by the Navy to perform Customs Clearing
• Managed the accountability and maintenance of $40M in organizational equipment with zero loss; resulted in a 6% reduction of fraud, waste and abuse while successfully repairing damaged equipment to free– up 22% of the annual budget
• Assisted operations by volunteering for additional duties which included public affairs, maintenance support, and training development and execution
• Managed the professional development of 5 personnel while providing detailed quarterly and yearly evaluation reports, monthly counseling’s and detailed career progression charts for future advancement opportunities
Operations Manager
• Assisted with the management of organizational property and equipment in preparation for transportation to overseas assignments
• Managed the professional development of 5 personnel while providing detailed monthly counseling and professional growth charts; resulted in 1 employee being recognized for leadership potential and promotion
• Developed standard operating procedures for a team of 45 personnel which resulted in a 99.6% efficiency rating for 260 high risk security operations
• Developed, resourced, and implemented enhanced training procedures and curriculum for 8 separate training events while assessing and mitigating risk
• Trained 9 personnel in process improvement techniques that streamlined operational readiness and workflow by 18%
EDUCATION/TRAINING
Masters in Human Resource Management, Walden University, Columbia Missouri—In Process GCert, Human Resource Management, Walden University, Columbia Missouri- 2019 Master of Business Administration, Columbia Southern University, Orange Beach, AL – Conferred January 2017 Bachelor of Science, Justice Administration, University of Louisville, Louisville, KY – 2011 Army Transportation Leaders Course, Army Logistics University, Fort Lee, VA – 2012 Warrior Forge Graduate, 2lt in the United States Army, Fort Lewis, WA-2011
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