Customer Service Social Media

Eatonton, GA * **** 404-***-**** **********@*****.***

Over 25 years of experience. Bi-lingual (Spanish/English) enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

• Sales Presentations

• Performance Tracking

• Meeting Facilitation

• Client Relations

• Business Development

• Program Promotion

• Networking

Orkin Pest Control I Remote

• Making Offers

• Territory Management

• Call Control

• Customer Assistance

• Account Development

• Social Media Marketing

• Sales Strategies

2/06/2023 to 6/03/2025

• Assist call-in customers with questions and orders.

• Offer each customer a top-notch personal service to boost sales and customer satisfaction.

• Speak to customers in native language to increase loyalty and establish relationships.

• Explain the features and advantages of type products or services to promote sales.

• Adjust sales scripts to better target needs of specific individuals, boosting sales by numbers.

• Retain excellent client satisfaction ratings through outstanding service delivery. 1212018 to 1012022

Acopia Home Loans Loan Partner I Monroe GA

• Verify initial Residential-Mortgage Loan Application (1003).

• Communicate with clients and gather all the initial documents that are requested by the Mortgage Loan Officer.

• Ensure files are ready to be disclosed to the customer, keeping communication with all parties involved in the mortgage loan process.

• Prepare files for submission to the Processing Department for either Conventional or Government mortgage loans.

• Speak with customers to update them on the status of their loan.

• Communicate with processors, underwriters, closers, attorneys, Realtors, and builders to make sure all loans are moving through the approval process and loan conditions are being met. 10/2016 to 1212018

Homestar Financial Service I Norcross, GA

• Support multiple Processors within the company and help process the residential mortgage loans from the beginning stage to the funding stage.

• Request, review and organize all customer documents to move the file over to the next stage of processing.

• Pull and review the applicant's credit record and liabilities.

• Set up and complete loan submission packages.

• Handle any conditions sent from underwriting departments.

• Coordinate closing process with attorneys, title companies, and government clerks.

• Review loan files for completeness, identify missing documentation, and generate condition lists for applicants. References available upon request

• Facilitate communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.

• Develop and maintain relationships with customers and loan officers to establish a smooth loan process.

• Assist loan officers with origination and closing processes to fast track procedures and promote teamwork.

• Analyze credit reports to determine eligibility of applicants and capacity for loan products.

• Affirm loan document accuracy to protect lenders from potential fraud.

• Interview loan applicants to obtain personal and financial data to assist in completing applications.

• Review and validate details of loan applications and closing documentation

• Prepare loan documents and explained terms to clarify loan conditions and requirements with applicants.

• Collect and compile paperwork such as title abstracts, insurance paperwork, loan files and tax histories.

• Communicate acceptance or rejection to applicants via mail, email, telephone or personal consultations.

• Verifiy credit histories, personal references and employment backgrounds for each applicant. 12/2012 to 1012016

Orkin Pest Control I Covington GA

• Assist call-in customers with questions and orders.

• Offer each customer a top-notch personal service to boost sales and customer satisfaction.

• Explain the features and advantages of type products or services to promote sales.

• Adjust sales scripts to better target needs of specific individuals, boosting sales by numbers.

• Retain excellent client satisfaction ratings through outstanding service delivery. 01/2009 to 11/2010

Clark & Washington ( Personal ) I Atlanta GA

• High volume call center

• Assist clients ( English & Spanish)

• Prepare customers with all the required documentation for Personal and Commercial Bankruptcy

• Conduct detailed client intakes and enter information into company database.

• Assist counsel in preparing answers, provide documentation, and information for discovery request.

• Prepare legal briefs, motions, and pleadings.

• Summarize depositions, legal documents and other material to provide attorney with relevant material for cases.

• Communicate with clients, opposing counsel and court personnel to keep all parties informed on case updates.

• Communicate pertinent information to clients via phone, email, and mail.

• Contact clients to schedule appointments and discuss progress of cases.

• Interview clients to obtain information relevant to cases. Paralegal assistant training (Best Case included) 80 Hours Conventional & Government Mortgage Loan training I English

Suffolk Community College, Long Island, N.Y.

Graduate

Hermanas Somascas Institute, San Salvador, CA

Spanish

Native or Bilingual

Portugues

Elementary

1987

References available upon request

Contact this candidate