Call Center Services Representative
Resume:
ALEXIS BLOUNT
Pensacola, FL *****
*************@*****.***
Professional Summary
MEMBER SERVICES REPRESENTATIVE
» Familiar with busy call center work environment and need for focus on performance
» Ability to comply with call limits without irritating member callers
» Meets and greatly exceeds required sales goals as set by company policy
» Trained to provide highest level customer services to all members
» Builds good rapport with callers to build trust and offer reassurance and concern for issues
» Maintains positive attitude and diffuses difficult situations, offering extra benefits to members
» Efficiently and accurately changes computer windows rapidly during calls
» Fast learner of new programs and applications to increase proficiency and performance Process all necessary transactions for loan payments, payoffs, and loan corrections. File and maintain loan records as needed.
Process all member claims and cancellations related to loan products, including but not limited to Gap, Warranty, and Payment Protection. Follow up with the vendor and member as necessary. Process and audit all state title applications ensuring the accuracy of lien, recording fees collected, and legal forms signed. Ensures appropriate notations are made to all accounts pursuant to all local, state, and federal guidelines.
Maintains all administrative operations for third-party vendor websites. Provides support to all internal employees
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teller
Loyalty credit union-Pensacola, FL
June 2023 to Present
• Greets all members and visitors, helps, and directs to other employees if their services are required
• Provides prompt, accurate, professional, and friendly service to all members and visitors
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and disperses money, if requested, after verification of signatures and member balances
• Enters members’ transactions into computer and on adding machine to record transactions, issues computer generated receipts, and places appropriate holds on accounts to prevent potential losses to the credit union
• Processes all mail and night depository transactions
• Reports any problems or concerns of the members directly to the Assistant Branch Manager or Branch Manager
• Sells cashier checks, money orders, repurchase checks, and gift cards
• Removes deposits and transactions from the night depository
• Balances cash drawer daily and reports any outages immediately
• Keeps workstation clean and organized
• Cross-sells all credit union products/services in accordance with member needs, as well as service and sales training standards
• Completes verification of deposits
• Employee’s responsibilities regarding BSA – OFAC – AML – CTR laws, rules, and regulations: o Attain and maintain acceptable level of knowledge of laws, rules and regulations including all updates and changes
o Complete and accurately submit all necessary forms required by the laws, rules, and regulations o Complete all steps required in laws, rules, and regulations Emerald cost utilities
ECUA-Pensacola, FL
March 2024 to March 2025
I took inbound calls and made outbound calls calls assisting all customer will water, sewer or sanitation services and going over billing information and notating account after call Mail Handler
United States Postal Service-Pensacola, FL
October 2021 to February 2022
Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery. Deliver mail along your assigned route. Pick up or collect mail from customers. Collect postage due for charge on delivery or other services.
Customer Service Representative
ALORICA-Pensacola, FL
August 2017 to March 2018
Serviced callers to cable company regarding billing, services, and equipment
• Maintained professional, cheerful, and positive attitude toward all callers
• Effectively interviewed callers and used active listening to diagnose issues correctly
• Sold cable, Internet, and home or cell telephone plans and offered home or office security equipment, installation, and services
• Accepts challenges of new responsibilities and seek opportunities to advance Cashier / Customer Service
Chic-Fil-A – International Airport Location-Pensacola, FL June 2016 to August 2017
Accepted orders and payments and assisted with filling orders as needed
• Used tact when customers were ordering or delaying a long line of customers
• Studied menu and offered various items when time was issue between planes
• Prepared beverages and offered napkins and utensils to save time on orders
• Smiled and wished customers a safe and happy trip when they left Education
DIPLOMA
Pine Forest High School-Pensacola, FL
General
Pensacola State College Warrington Campus-Pensacola, FL Skills
• Prepared beverages and offered napkins and utensils to save time on orders
• Account management
• Used tact when customers were ordering or delaying a long line of customers
• Studied menu and offered various items when time was issue between planes
• Sales
• Computer skills
• Customer support
• Workday
• Microsoft Office
• Smiled and wished customers a safe and happy trip when they left 02/21-06/21. capital staffing- Gulf Power Served calls that called in to get power for a residential area, new construction or for business .maintained a cheerful, professional, positive attitude towards All customers
• Communication skills
• Cold calling
• Typing
• Account Management
• Analysis skills
• Organizational skills
• Microsoft Powerpoint
• International Airport Location, Pensacola, FL Accepted orders and payments and assisted with filling orders as needed
• Cold Calling
• Negotiation
• Windows
• Financial services
• Microsoft Excel
• Data entry
• Basic math
• Customer service
• Banking
• HIPAA
• Chic-Fil-A
• Math
• Software troubleshooting
• Time management
• Cash handling
• Analytics
• Cash register
• Computer Operation
• Office experience
Certifications and Licenses
Driver's License
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