Business Analyst Senior

Terri Brooks-Joseph

SR. BUSINESS ANALYST

Vancouver, WA 762-***-**** **********@*****.***

Professional Skills/Summary

• Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action. Demonstrated the ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented

• Expert Communicator, able to forge solid relationships with strategic partners by cultivating productive and mutually productive client interactions whilst supporting teams across operations who schedule and execute field work.

• Supported productive business operations through financial and operations analysis. Instrumental in streamlining workflow and improving processes.

• Highly motivated, tech savvy professional with 5+ years of utility experience.

• Recipient of the CTO award for the City of Seattle for creating new project tracking forms and developing a standardized project foundational workbook for enterprise projects. Professional Experience

Bonneville Power Administration (BPA)- DOE- CorSource, LLC 03/24 – 05/25 Business Analyst III – Cyber Security

• Worked with Program Managers (PMs) and Subject Matter Experts (SMEs) to ensure that BPA implemented NERC CIP and FISMA compliance activities including system and data support that met or exceed internal and external audit requirements.

• Gathered and organized information on problems or procedures related to information security and operational security of the Bulk Electric system, aiding in aligning business objectives with departmental operations.

• Responsible for adhering to Federal regulations and addressing out of compliance issues while implementing Executive Orders.

• Directly responsible for managing the quarterly Bonneville Audit and Review Transmission report (BART) for the Department of Energy (DOE) reporting to the CISO. CSI-T ensured cybersecurity standards were met or implemented across 17 projects including SSO security features such as multi-factor authentication

(MFA) to strengthen overall security for the control center and the field locations.

• Analyzed data related to BPAs FISMA controls and NERC CIP requirements and how their related artifacts and processes impacted regulatory compliance and developed solutions or alternative methods of proceeding. Sought methods to evaluate present state and sought improvement on future state of business operations.

• Conducted comprehensive requirements reviews with project stakeholders, development and QA teams; created preliminary process flows and diagrams necessary to assist the requirements gathering process

• Documented business processes by creating functional diagrams using tools like Microsoft Visio and/or PowerPoint. Showed clear flows of processes with decision points, stage gates, functional area crossovers and mapping of process or workflow from start to finish.

• Planned study of work problems and procedures such as organizational change, communications, information flow, integrated production methods, inventory control, and/or cost analysis.

• Documented findings of study and prepared recommendations for implementation of new systems, procedures, or organizational changes.

• Worked with Project Managers, Change Management leads, project leads and other stakeholders to ensure cohesive completion of project objectives; within project timelines.

• Provided input to project team members on the impact of potential changes and potential solutions on the business process; prepared written and verbal communication to internal teams, stakeholders and leadership.

• Assisted project team and leads in obtaining requirements related to assigned projects. HUMANITARIAN: United Nations World Peace Ambassador 03/23 – Present Cox Communications Primus Software Corporation 09/22 – 04/23 Sr. Business Analyst IV

• Facilitated creation of Business Requirements following an agile approach and used the Business Process and Analysis (BPA) methodology as determined by the project sponsor.

• As part of the CRM team, responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment.

• Developed comprehensive E2E test cases at the application and multi-application levels.

• Managed Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they were clear, concise, and traceable; and ensured business requirements were satisfied by the appropriate teams / applications.

• Identified project stakeholders, risks and benefits of alternate designs; document assumptions; assessed project impact of system changes to users, internal and external customers.

• Used oracle to create a role to create tables and programs.

• Developed Business Requirements (BRQs), including process flows and use case.

• Conducted BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements.

• Used Information Retrieval. Document retrieval is an extension of information retrieval that a condensing procedure is used to treat returned documents.

• Used SQL to run queries to create custom reports and modify ERP user forms to enhance organizational productivity.

• Consulted with internal customers, cross-functional team members and external vendors to capture agreed- upon business objectives and processes to define business requirements.

• Provided BA support for software testing and debugging plans to ensure requirements were met.

• Provided status reporting for project progress, issues, dependencies, and risks.

• Proactively analyzed and documented solutions.

• Identified risks/pitfalls and articulated possible options.

• Participated in business strategy & portfolio level discussions.

• Utilized Power BI for reporting database queries, and writing for validating Salesforce functionality user stories.

Seattle City Lights & City of Seattle 10/19 – 06/22 Business Analyst Strategic Advisor

• Lead Business Analyst - wrote requirements, process, and procedures in the oracle application for Seattle City Lights and Seattle Public Utilities. (CCB/MDM/MSCS).

• Wrote requirements for CCB/MSCS/AMI application and leading business & QA team to create test case scenarios, mapping them to business procedures and business processes.

• Worked with key business stakeholders to understand their need/request and document accordingly for intake process.

• Performed analysis on business need, high level requirements, business capabilities mapping, data architecture/catalog, technical architecture or specific technical requirements based on the need, and security requirements.

• Gathered and evaluated information from multiple sources for project planning, requirements gathering, including interpreting high-level information; abstracting from low-level information to a general understanding; and evaluating user requests to perceive the underlying needs of the business.

• Supported software/solution fit/gap analyses, preliminary and detailed business requirements, use cases/user stories, software requirements, and process/workflow diagrams.

• During the customization of the application, we used SQL to mainly create, develop and maintain databases.

• Responsible for elicitation, analysis, documentation, business process and workflow mapping.

• Responsible for working with vendor & clients to develop test plans for execution directly designing end- user training and proving sequential documentation.

• Strong demonstrable management experience with leading software developers/architects, systems, or process analysts.

• Experience in business intelligence technologies, Data analysis, with strong emphasis on Oracle Applications.

• Worked with Business Analysts assigned to Maximo Project with the fire department at the City of Seattle to replace existing application to implement Maxim o.

• Developed detailed project plans containing a well-defined work breakdown structure, activities & tasks, dependencies, a resource-loaded schedule, and resource plan.

• Conducted project closeout activities including lessons learned, requirement/scope validations, schedule and budget performance, the handover to O&M (operations and maintenance), and closeout of all contracts with financial reporting.

• Ability to quickly adapt to changes in technology tools used for daily productivity. Utilized Azure DevOps for Quality Assurance Testing and User Stories for test cases.

• Project 701 – AMI (Advanced Metering Infrastructure) Full integration application upgrade.

• Project 719 – Online Backflow Inspection Application Automation – (resolved issue within 3 months).

• Project 254 – CES Demand Side Management – went live (June 18th, 2020) (Salesforce/PowerPath) Application. Worked directly with Vendor & Business Personnel (Seattle City Lights, Seattle Public Utilities and Seattle IT'D to implement new application for refund program. The Salesforce application was designed for their green energy discount program initiative.

• Once requirements were clearly outlined, identify solutions to consider and perform an alternatives analysis. This work could also include up to a definition of a detailed vendor Request for Information.

• Developed and presented consultation findings to align client's decision path.

• Engaged and worked closely with business customers at all levels from front-line to Executive leadership.

• Ensured Strategic Plan’s goals and strategies are reflected in the recommended solution.

• Identified potential business-related objectives (e.g. process changes) that are required to properly prepare for the technical solution.

• Built strong working relationships with key business stakeholders, client SMEs, and all the various technology and Road-map resources to ensure the organization is focusing on the right services and products required by the business.

• Supported the four-pillar approach to business analysis, including completion of deliverables following the BABOK standards, developing organizational change management plans and deliverables following the Prosci® model and ACMP standard, identifying and developing performance metrics, and support continuous improvement objectives.

HealEase, Inc. 10/14 – 10/19

Business Analyst Strategic Advisor/Consultant

• Requirement gathering and evaluated information from multiple sources for project planning, requirements gathering, including interpreting high-level information.

• Strategic planning, budgeting, sales forecasting, and process development.

• Responsible for the development of new products, pricing, marketing, and contract negotiations International governmental accounts.

• Analyzed, developed, maintained, tested, implemented, documented, and supported 18 different clients in Africa.

• Operations management and fiscal planning for account development.

• Fundraising for production of water purification products and scientific development. Williams Consulting Group 01/12 – 12/13

Senior Consultant

• Managed the migration of CRM Desktop Solution and delivered to employees within 13-weeks.

• Liaison between customer and internal engineering group managing conference calls, timelines, action plans and risk potential as well as being first level support to employees.

• Analyzed, developed, maintained, tested, implemented, documented, and supported SAP programs for clients.

• Established individual course of actions to accomplish goals while using appropriate resources for governmental and NGO organizations.

• Utilized technical knowledge of various wireless technologies (IDEN, CDMA, EVDO, GSM, EDGE, WIFI, WIMAX, BLUETOOTH, GEOTRACKING) products and experience in deploying enterprise applications (FSA, SFA, Fleet management).

• Develop and negotiate contract terms, conditions, modifications, penalties, and incentives, while working with key stakeholders to ensure that their requirements are met.

• Effectively communicated with internal and external customers via presentations, proposals, and face-to face interactions.

• For each client assignment responsibilities include Scheduling meetings for project team, setting up and operating technical systems (Skype, Surface, projectors, etc.); facilitating all meetings with client and responsible for developing and presenting material to all stakeholders to achieve objectives.

• Contribute to and independently adhere to requirements management standards outlined for the department or project; perform impact analysis for medium complex requirements changes; manage medium complex traceability relationships for a project's requirements set; consistently identify and appropriately escalate instances of scope creep; demonstrate an ability to identify minor threats to project

\scope and escalate appropriately.

TLC Office Systems 08/11 – 01/12

Senior Consultant

• Built a $10-Million-dollar funnel in 2 months. Negotiated with Zeno Imaging to service Houston Chronicle for $5- Million-dollar opportunity, to be deployed in 4 phases. Responsible for new business development and closing new customers to achieve organizational sales objectives.

• Sold multi-functional office systems, fax, scanners, printers, wireless & wire-line network services, VOIP equipment, managed print services and vertical software applications.

• Accurately forecasted, maintained funnel management, reported sales activities, and prepared sales proposals.

• Leased equipment and maintenance service agreement terms for corporate CXX levels. Verizon Wireless 06/07 – 04/10

Regional IT Data Sales Manager

• Developed wireless data opportunities to sell services and solutions to new and existing customer segment for Georgia/Alabama Regional B2B teams. Partnered with sales channel leadership to develop strategic plans to further penetrate the data market. Managed quality performance against company standards.

• Researched customer needs and demonstrated data solutions through sales presentations.

• Provided consulting services to customers that included requirements analysis, planning, design, and implementation.

• Managed data implementation processes across departments and with third party vendors.

• Ensured all requirements identified and appropriate resources were in place for successful launch.

• Collaborated cross-functionally with other departments to ensure all systems were ready for new product launches.

• Salesforce administrator responsible for training new associates and assigning team privileges. Used Application to extrapolate sales cycles, management reporting and funnel tracking. Education

University of South Florida

Bachelor's degree in political science – Pre- Law

SOFTWARE APPLICATIONS:

Salesforce, Oracle, SQL, SharePoint, Power Path, CCB/MDM/MSCS/AMI/C2M- Electric Utility, Windows 10,Excel Office 365, Cisco WebEx, Accela, IBM-Maximo for Utilities (MAS), Online Backflow-Water Utility,ITD Hub-Software Application, Unified Communications, DocuSign, Azure DevOps, Microsoft Teams, FFM, Customized Geospatial Platform Applications, Knowledge and understanding of Cox Business internal salesorder systems: ICOMS, OPTIX, WATTS, SERV, Visio and/or iGrafx, JIRA & PowerBI

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