Patient Care Administrative Assistant
Resume:
ARIANA D. ECHOLS B.S- K & S s
Riverdale, IL *****
*************@*****.***
EDUCATION & Eastern Illinois University, Charleston, IL
CERTIFICATIONS Bachelor of Science in Kinesiology & Sports Studies, August 2011
Concentration: Exercise Science
NHA EKG Technician Certification
NCCT Phlebotomy Technician
CPR: American Heart Association
RELATED
COURSEWORK: Exercise Prescription, Physical Fitness Appraisal, Nutrition for Physical, Knowledge of E-Learning activities, Performance, Basic Care and Prevention of Injuries, Organization and Administration in Sport Management and Exercise Science
PROFESSIONAL
EXPERIENCE JenCare Senior Medical Center
Patient Care Facilitator Oak Lawn, IL (December 2024- Present)
Checking patients in and out
Answer incoming calls, addressing concerns/ making the patients emergency my urgency
Confirm appointments and rides the day before appointments
Managing schedules between: Primary care physicians, Podiatry, Acupuncture, Cardiology, Gastroenterology, Nephrology, Social worker, Echocardiograms, & X-ray’s
Confirm/ verify insurance & any changes in demographics & phone numbers
Scan in/ copy/ fax necessary documents, to chart & externally
Check-in on referrals to external specialists/ surgeons
Work closely with Humana rep
Provides support for patient care needs at the direction of the assigned Provider
Reviews patient care interventions and assessment of patient needs for transitions of care, end of life discussions, addressing HEDIS gaps (med adherence) and palliative care interventions.
Completes and submits all documentation/paperwork requirements daily.
Attends Interdisciplinary Team (IDT) meetings and provides additional information on any patient/family interactions
Collaboration with other care team members on patient care strategies
Attend all required trainings, including equipment/device training. Ongoing training to be expected and additional education, skills, and protocols will be added
Other tasks needed to accomplish team’s objectives/goals
United Vein & Vascular Centers
Patient Service Coordinator Orland Park, IL (October 2022- November 2024)
First to greet patients/ Ensuring patients receive the best care possible
Maintaining open lines of communication with patients and healthcare providers
provides details related to treatments, procedures, medications, and continuing care requirements
Create new patient accounts
Add RMD & PCP information
Insurance terminology & coding/ Authorizations/ Insurance verification/ Reviewing medical policies/ Determining patient responsibility
Handling cash patients
Understanding and empathizing with patients' needs, and responding compassionately
Scheduling, moving, & cancelling appointments
Printing & emailing appointment cards & schedules
Navigating between scheduler & patient account
Chart prep, printing encounters (superbills)
Check patients in & out
Documenting & scanning
Order and track medical office supplies
Daily close workflow
Vein Clinics of America
Patient Coordinator Orland Park, IL/ Frankfort, IL (Aug. 2020- October 2022 )
Create new patient accounts
Add RMD & PCP information
Enter initial class codes & status codes
Insurance terminology & coding/ Authorizations/ Insurance verification/ Reviewing medical policies/ Determining patient responsibility/
Handling fee for service
Scheduling, moving, & cancelling appointments
Printing & emailing appointment cards & schedules
Navigating between scheduler & patient account
Chart prep, printing encounters (superbills)
Check patients in & out/ Rooming patients
Documenting & scanning
Cash handling/ deposits/ Daily close workflow
Used systems- SalesForce/ EClinical works/ VPA
SKIN MD DERMATOLOGY
Medical Receptionist Orland Park, IL. (Dec. 2018- AUG. 2020)
Answer multi- line phones and either direct the caller to the appropriate party or handle the caller’s needs
Greet patients upon arrival, sign them in & obtain insurance and other necessary data
Provide patients with intake and new patient forms electronically
Process payments from patients for copays and uninsured visits
Schedule appointments for new and recurring patients
HMO referrals
Call patients to remind of upcoming appointment
Handle & monitor patient emergencies for MOHS
Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
Midwestern Career College
Admin. assistant/ Attendance facilitator Chicago, IL. (Jan. 2013- Dec. 2018)
● Retrieve calls from prospective students & managing the phone
system
● Log/ keep track of student & faculty attendance
● Take payments via phone/ in-person
● Enter payments from students into payment system (Excel)
● Provide backup to front desk and resource lab
● Responsible for providing administrative support to the CEO & other
team members
● Ordering and overseeing office supplies and food deliveries
● Payroll
● Faxing, copying, typing, printing, mailing, & scheduling
● Filing, storage
Scheduling meetings, appointments, and travel
Contact this candidate