Customer Service Representative
Resume:
S
Jenni Sturm
*********@*****.***
Bowling Green, KY
42103
SUMMARY
always looking to better myself is my end goal
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with [Number]-year background maintaining customer satisfaction and contributing to company success goals.
Qualified Member Services Representative with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering
[Number] years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders and cross-selling products.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures. Personable and dedicated Customer Service Representative with extensive experience in
[Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and
[Skill]. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Recent graduate with excellent research, technical and problem-solving skills. Detail- oriented and able to learn new concepts quickly.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands- on experience. Outgoing and friendly with strong drive to succeed. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options.
Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Motivated professional offering [Degree] in l. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. SKILLS
• Meal Preparation
• Home Care
• Caregiving
• Senior Care
• Food Preparation
• Laundry
• Cooking
• Medication Administration
• Vital Signs
• Personal Assistant Experience
• Cleaning Experience
• Patient Care
• Memory Care
• Hospice Care
• Restaurant experience
• Employment & labor law
• EMT experience
• Volunteer Firefighter
• Restaurant management
• Healthcare management
• Leadership
• HIPAA
• Medical Scheduling
• Office Management
• Triage
• Home care
• Senior care
• Schedule management
• Human resources
• Computer skills
• Office experience
• Office management
• Long term care
• Administrative experience
• Organizational skills
• QuickBooks
• Accounting software
• Calendar management
• Medical office management
• Expense management
• Clerical experience
• Accounts payable
• Management
• Supervising experience
• Sales
• Customer service
• Medical Office Experience
• EMR Systems
• Case Management
• Medical Records
• Medical Coding
• Hospital Experience
• Medical Billing
• Insurance Verification
• Nursing
• Writing skills
• Windows
• Authentication
• Recruiting
• Communication skills
• Project management
• Marketing
• Strategic planning
• Payroll
• Medical terminology
• Customer relationship management
• Computer hardware
• Operating systems
• Negotiation
• Issue Resolution
• Membership renewals
• Product Sales
• Account Management
• Policy understanding
• Healthcare knowledge
• Service Recommendations
• Product Recommendations
• Customer Service
• Insurance knowledge
• Complaint Handling
• Database Maintenance
• Customer Support
• Financial Transactions
• Dispute Resolution
EXPERIENCE
Member Experience Specialist
Nashville, TN
NationsBenefits/ Jun 2021 to Current
• I help elderly people with their medicare extra benefits insurance Asst. Manager
Portland, TN
Family Dollar/ Jun 2018 to Oct 2021
• I helped with all day to day tasks, made the schedule, helped with inventory, and supervised the crew
Kfc manager
Bowling Green, KY
KFC/ Apr 2015 to Jul 2018
• I managed the store, handled money, scheduling, ordering, and ensured compliance with state laws
Truck Driver Class A
West Memphis, AR
USA Truck/ Oct 2014 to Aug 2015
• I drove all over the United States delivering goods EMT-Intermediate
Chalmette, LA
Acadian Ambulance Service/ Jan 2012 to Sep 2014
• I worked as an EMT in and around Chalmette for the 911 system, providing emergency medical care
Manager
Washington, IN
Hardee's/ Jan 2002 to Aug 2006
• I managed all aspects of the store, including money, schedules, and inventory Home Health Care Aide
Evansville, IN
Addus HomeCare/ Apr 1998 to Oct 2002
• I took care of a lady suffering from debilitating rheumatoid arthritis, assisting her with daily activities and medical needs
EDUCATION AND TRAINING
emt in Emergency Medical Services
Nunez Community College Jan 2008
Chalmette, LA
High school diploma or GED
Nunez Community College Nov 2006
Chalmette, LA
CERTIFICATIONS
• Home Health Aid, 08/01/05, Present
• Driver's License
ASSESSMENTS
• Attention to detail, Proficient, 02/01/22
• Office manager, Proficient, 02/01/24
• Retail customer service, Proficient, 02/01/22
• Home health aide skills, Proficient, 10/01/20
• Supervisory skills: Motivating & assessing employees, Completed, 04/01/22
• Front desk agent (hotel), Proficient, 02/01/22
• Call center customer service, Proficient, 08/01/22
• Work motivation, Proficient, 08/01/22
• Front desk agent (hotel), Proficient, 12/01/22
• Delivery driver, Proficient, 02/01/23
• Customer focus & orientation, Completed, 07/01/22
• HR: Compensation & benefits, Proficient, 08/01/22
• Warehouse shift leader, Proficient, 04/01/22
• Inside sales, Proficient, 05/01/22
• Sales skills, Proficient, 10/01/20
• Office manager, Completed, 05/01/22
• Spreadsheets with Microsoft Excel, Completed, 05/01/22
• Workplace safety, Proficient, 05/01/22
• Customer service, Proficient, 08/01/22
• Recruiting, Completed, 02/01/23
• Project timeline management, Proficient, 10/01/20
• Cleaner fit, Proficient, 08/01/22
• Verbal communication, Proficient, 02/01/23
• Work style: Reliability, Proficient, 04/01/22
• Attention to detail, Proficient, 02/01/23
• Work style: Reliability, Proficient, 02/01/23
• Work style: Conscientiousness, Proficient, 06/01/23
• Work motivation, Proficient, 02/01/23
• Customer focus & orientation, Proficient, 02/01/23
• Legal skills, Proficient, 07/01/22
• Customer service, Proficient, 02/01/23
• Management & leadership skills: Impact & influence, Proficient, 02/01/22 LANGUAGES
• English
• Spanish
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