System Administrator Active Directory
Resume:
Robert Horst
Computer Specialist/System Administrator
Livermore, CA 94551
*********@*****.***
I was born to fix and work on computers. I've been tinkering, customizing, and fixing computers for over 20 years. I've been professionally fixing computers for most of my career. I'm always looking for new and exciting opportunities and love the constant learning environment that comes with the IT industry. I'm currently seeking a company that I can work for long-term which has solid management and room to move up within the company. Authorized to work in the US for any employer
Work Experience
IT Administrator Level 2/Computer Technician
Oakland Housing Authority - Oakland, CA
January 2021 to August 2023
• Remote troubleshooting/resolving issues with Windows O/S's, VMWare, backup systems, peripheral devices, all company software including Office 365 and 2016, Active Directory, Exchange Server, Account issues, VPN, MDM etc.
• Managed user accounts in Microsoft Active Directory and Exchange databases including additions, deletions, group assignments, password unlocks and Global Address List. Created New users and added necessary groups and shared mailboxes.
• Working with internal employees for onboarding/offboarding, setup/configuration, deploying hardware. Efficiently working to solve new issues for different departments of the company.
• Working with external vendors to resolve issues. Escalating issues to appropriate vendors.
• Support for multiple pieces of internal/external software.
• Imaging, deployment and configuration of new Desktops, iPhones, iPads, Laptops, docking stations, Monitors, POE Devices, WFM Equipment, user data, software and peripherals.
• Assist Walk-ups/Phone-ins.
• Training new technicians.
• Maintaining inventory for Laptops, Desktops, Printers, Docks, Monitors, Tablets, Phones.
• Testing and configuring new systems/network management software.
• Driving company car to multiple locations for onsite support.
• System Admin for all cameras/systems/devices for the Oakland Housing Authority Police Department.
• System Admin for the internal systems for regular End-User base. Computer Repair Specialist
Self-Employed ATX Mobile Computer Specialists - Austin, TX December 2018 to October 2020
• Remote troubleshooting and in home troubleshooting. Resolving any issue with Windows or Mac computers, peripheral devices, servers, software, active directory, exchange server, or account issue with a 24 hour max turnaround time.
• Providing any type of tech support to the entire Austin community mostly in Circle C.
• Support for multiple pieces of internal/external software. Imaging new computers. Setting up and configuring new workstations, software and peripherals.
IT Administrator / Tier 2 Tech Support
Texas Disposal Systems - Creedmoor, TX
April 2018 to November 2018
• Remote troubleshooting and resolving any issue with Windows computers, peripheral devices, servers, software, active directory, exchange server, or account issue.
• Working with internal employees. Efficiently working to solve new issues for different departments of the company.
• Support for multiple pieces of internal/external software. Imaging new computers. Setting up and configuring new workstations, software and peripherals.
• Troubleshooting new software problems and coming up with a resolution. IT Administrator
Texas Windstorm Insurance Association - Austin, TX September 2017 to January 2018
• Remote troubleshooting and resolving any issue with Windows computers, peripheral devices, servers, software, active directory, exchange server, or account issue.
• Working with internal employees. Efficiently working to solve new issues for different departments of the company.
• Support for multiple pieces of internal/external software. Imaging new computers. Setting up and configuring new workstations, software and peripherals.
• Troubleshooting new software problems and coming up with a resolution. IT Support Technician - Tier 2
Whole Foods - Austin, TX
February 2017 to August 2017
• Remote troubleshooting and resolving any issue with Windows or Mac computers, peripheral devices, servers, software, active directory, exchange server, or account issue.
• Working with corporate and store level employees supporting 400+ stores and 90,000+ team members. Efficiently working to solve new issues for different departments of the company.
• Support for 200+ pieces of internal/external software.
• Troubleshooting new software problems and coming up with a resolution.
• Working with multiple teams to resolve different issues with Windows 7 and 10, Exchange Server, Office 365, Active Directory, and hundreds of different pieces of software. Tech Support
Google Project Fi - Austin, TX
June 2016 to September 2016
• Porting phone numbers from other cellular phone carriers to Project Fi.
• Troubleshooting any smartphone issue or Android software problem.
• Taking 20+ calls or live chats a day.
• Answering questions to my other teammates when they need it.
• Going above and beyond to help out with any issue I can. Injury
Injury - Austin, TX
September 2014 to May 2016
I had a pretty horrific injury when I fell 35 feet into an open storage drain at night time. Both my heels were shattered and I was in a wheelchair for 5-6 months. Then, I had to do physical therapy for a year and had to learn how to walk again. I was out of work for quite a long time due to this. I'm now fine and can do everything except run long distances. Lead Computer Software/Hardware Technician
Rocky Mountain Computer Specialists - Centennial, CO October 2013 to August 2014
• Checking in and releasing PC's to customers. Documenting resolution.
• Daily opening and closing duties, key holder.
• Diagnosing and repairing laptops & desktop computers, which includes all hardware & software issues.
• Facilitating customer satisfaction with steadfast interpersonal communication skills.
• Educating customers in their homes or businesses with step-by-step tutorials.
• Installation and configuration of Mac/PC computers, Android tablets/phones, iPhones/iPads, networks, printers, servers, and other peripheral equipment.
• Sales of new, used, and refurbished computers and software.
• Custom PC builds tailored to the customer's wants and needs. Upgrading and migrations for new and old computers.
• Onsite technician for businesses and residential customers.
• Providing a 24-48 hour turn around on almost any issue except for data loss.
• Fixing any computer/peripheral problem including virus removals and data recovery
• Network configuration and troubleshooting including servers. Remote and Phone Desktop Support - IT Contractor (Short Term Project) Centura Health - Centennial, CO
April 2013 to June 2013
• Duties include re-imaging computers with new operating systems and software. Taking detailed notes on the work that was performed and who the computer belonged to.
• Transferred confidential patient data securely and installed McAfee Endpoint Encryption to ensure HIPAA laws were being followed.
• Scheduling computers to be upgraded with employees throughout the company with a 24 hour turnaround time.
• Walked doctors and nurses through which software/hardware was upgraded and where their data was transferred to.
• Securely picking up and dropping off computers. Showed the employees how to use the new software and operating system. This included proprietary software, Outlook, and Windows 7.
• Technical support through remote connection and phone guidance as well.
• Compiling spreadsheets from thousands of computers, usernames, group policies, active directory, operating systems, software, and security.
• Use of console, IT support tickets, network support software, and various internal software. Manager/Lead Software/Hardware Technician
Laptop Repair Denver - Centennial, CO
September 2012 to March 2013
• As Manager, my duties included ensuring, maintaining, and inspecting proper customer transactions i.e. invoices, repairs, part orders, etc.
• Diagnosing and repairing laptops and desktop computers, including hardware and software issues.
• Assist and supervise repair technicians when assisting customers and repairing equipment.
• Scheduling employees and maintaining employee work schedules in an efficient manner that correlated to workload.
• Support duties included managing the day to day administrative tasks such as cash deposits, record keeping, customer issues, processing parts returned for credit, and shipping/receiving parts and computers.
• Commuting daily between the Denver and Centennial locations. Also, securely picked up and dropped off computers for repair from CU Boulder and CU Denver.
Education
High school diploma
Texas State Technical College - Waco, TX
Anderson High School in Austin - Austin, TX
Skills
• Active Directory
• Exchange Server
• Optimization
• Workstation Setup
• Deployment/Imaging new PC's
• Deployment/COnfiguration iPhones
• MDM
• Desktop Support
• Help Desk
• Migration
• PC Support
• Tech Support
• Networking
• Microsoft Windows OS
• Office Suite/ O365
• LAN
• Operating Systems
• Network Support
• Software Troubleshooting
• VPN
• IT Support
• WAN
• Information Security
• DHCP
• MileStone
• Verizon Business Management
• Camera Setup
• Backups
• TCP/IP
• Disaster Recovery
Certifications and Licenses
Dell
November 2020 to Present
Hardware certifications - Client and Enterprise
HP
November 2020 to Present
Hardware certifications - Client and Enterprise
Lenovo
November 2020 to Present
Hardware certifications - Client and Enterprise
Assessments
Technical Support — Highly Proficient
January 2020
Performing software, hardware, and network operations. Full results: Highly Proficient
Written Communication — Proficient
November 2020
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Verbal Communication — Expert
November 2020
Speaking clearly, correctly, and concisely
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional f
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