Customer Service Administrative Assistant
Resume:
Administrative Assistant
Patricia A. Brett *** E Vaughn Ave
Gilbert, AZ 85234
************@*****.***
Detail-oriented extensive experience in delivering administrative support and enhancing operational efficiency; demonstrated exceptional, analytical, organizational, and leadership aptitude.
Expert at managing teams to achieve shared visions and goals, exhibiting high-standards customer service, prioritizing task, and ensuring deadlines in compliance with company’s policies and procedures. Proven success in organizing and analyzing records, while maintaining documentation accuracy and utmost confidentiality. Instrumental in streamlining day-to-day operations, identifying issues, providing seamless solution, and fostering cooperative and constructive relationships. Articulate communicator facilitating efficient workflow and operating within fast-paced, challenging environment.
Areas of Expertise
Office Administration
Scheduling Meetings
Process Improvement
Event Planning & Organization
Documentation
Customer Service
Accurate Data Entry
Regulatory Compliance
Time Management
Relationship Building
Problem/Issue Resolution
Effective Communication
Professional Experience
Chavez Gilbert Community Notary Services 10/2021 – 8/2022
Notary Public/Signing Agent/ Mobile Notary (Certified/NNA)
241 E Vaughn Ave, Gilbert, AZ 85234 480-***-****
Screen the signers of important documents for their identity
Notary to put the signer under an oath, declaring under penalty of perjury that the information contained in a document is true and correct.
Loan documents, lenders and title companies hire Signing Agents as independent contractors to assist in the last step of the loan process.
Impact Staffing l Verra Mobility (Contract Project) 10/2021 – 12/21
18325 N Allied Way Ste 210, Phoenix, AZ 85054 #480-***-****
Violations Processor
Attention to detail, high level of quality and accuracy, and time management skills.
Review and process documents, perform various auditing tasks, and perform research on vehicle relation violations in a high processing environment
All About People Staffing ASU (COVID Contract Project)
4422 E Indian School, Phoenix, AZ 85018 # 480-***-**** 05/2021 – 06/2021
Administrative Hospitality
Delivered exceptional assistance to nurses in bandages preparation. Supported team in meeting patient’s needs through observation and documented data.
●Informed patients and children with regarding treatment via consent form.
●Recorded dates, product name, lot number, and first/second dose identification on ID cards.
●Insurer, coverage, deductible
●Flood, Fire, Effective dates, print date.
Career Break 01/2018 – 05/2021
Obtained career break to polish existing and develop new skills as well as acquire fresh perspective on life/work. Enhanced ability to cope with challenges.
Arizona Corrugated Container Staffing Network
225 S Dobson Rd, Mesa, AZ 85202 # 480-***-**** 12/2016 – 01/2017
Front Office Receptionist
Ensured excellent customer service through effective communication. Monitored office supplies and updated records with accuracy.
●Responded to customer queries promptly, collated files, and generated as well as emailed invoices to customer.
Toyota Financial/Collabera Staffing (Contract) 09/2016 – 10/2016
3200 W Ray Rd Ste 200, Chandler, AZ 85226 # 800-***-****
CW Admin Clerk
●This resource will be going through databases and lists and validating customer account information
●(Did we do this on an account, etc.?). Search and find (research) and funneling to supervisor or
●manager. Going through accounts in a list format.
• Validate customer account information.
• Analyze customer account data to determine account status.
• Promptly reports/refers sensitive and complex issues to the Inventory Control Team
Leader.
• Documents all activities in a clear and concise manner using the appropriate
systems and in accordance with established procedures.
GLOBAL THERMOFORMING – Staffing Network (Contract). 03/2016 to 03/2016
225 S Dobson Rd, Mesa, AZ 85202 # 480-***-****
Administrative Assistant
Answering inbound calls Creating invoices, filing, faxing, and scanning.
TriWest Healthcare AppleOne Staffing (Contract) 07/2015 – 10/2015
1400 E Southern Ave, Suite 305, Tempe, AZ 85282 480-***-****
Complex Authorization Specialist
●Assessed and documented Secondary Authorization Requests in CR acquired from VA and citizens; delivered CPT, ICD, and Health Care coding system to providers with focus on elaborating services performed. Evaluated medical documentation and complied with contract’s obligations, while determining critical findings effectively.
●Validated information directed to vet regarding medical services and doctor’s assistance.
● Adhered to HIPPA regulations and demonstrated extensive knowledge of medical, VAPC3 authorization, and organization’s software application.
QBE – Rose International Staffing (Contract) 05/2015 - 06/2015
16305 Swingley Ridge Rd, Chesterfield, MO 63017 636-***-****
Insurance Servicing Representative
●Scanned docs transferred to software system.
●Doc Type, Doc Name, Mortgagee,
Rural Metro – Corporate Job Bank Staffing (Contract). 05/2015 - 5/2015
1955 E Broadway Rd #102, Tempe, AZ 85282 480-***-****
Insurance Authorizations
●Verify correct insurance on docs.
●Update insurance info
●Send to billing for code.
Aetna - Rose International Staffing (Contract). 01/2015 - 02/2015
16305 Swingley Ridge Rd, Chesterfield, MO 63017 636-***-****
Customer Service Specialist
●Data entry on customer accounts
●Entered fee Schedules.
●SCR (System Change Request)
●Updated RMAL
●QNIX System (Members, Providers, Claims)
●Completed and filed Excel Spread Sheets
Optum/Connections - Insight Global Staffing (Contract) 11/2014 to 12//2014
2325 E Camelback Rd Suite 800, Phoenix, AZ 85016 480-***-****
Data Entry Specialist
Enter customer and account data by inputting alphabetic and numeric.
•information on keyboard or optical scanner according to screen format
•Data entered into Electronic Healthcare Record Software for insurance purposes.
•Placed outbound calls to verify proof of insurance.
•Maintains customer confidence and protects operations by keeping information confidential.
Cigna Health Care - Tempe, AZ Kelly Staffing (Contract) 04/2008 - 09/2009
64 E Broadway Rd Suite 200, Tempe, AZ 85282 480-***-****
Medical Administrative Assistant
•Schedule patient appointments
•Data entered Medical Scheduling Software
•Documented messages received from patients.
•Data entered into Electronic Healthcare Record Software
•Scheduled patient lab works, x-rays, mammograms.
•Schedule appointments for minor surgeries
•Placed outbound calls to verify proof of insurance.
•Received inbound calls from patients and answered question
Cigna Health Care - Kelly Services (Contract) 10/2007 to 04/2008
1920 E Baseline Rd, Tempe, AZ 85284 480-***-****
Medical Administrative Assistant
•Scheduling Patient appointments
•Data entered Medical Scheduling Software
•Documented messages received from patients.
•Data entered into Electronic Healthcare Record Software
•Scheduled patient lab works, x-rays, mammograms.
•Schedule appointments for minor surgeries
•Place outbound calls to insurance companies to verify proof of insurance.
•Received inbound calls from patients and answered questions.
MSA Solutions - Tempe, AZ 11/2006 to 12/2006
1401 S 52nd St, Tempe, AZ 85281 480-***-****
Data Entry Clerk
Data entered student loan applications into database.
Student’s address, phone #, SS, and date of birth.
Lender’s address, phone, EIN and date of loan.
Loan amount, interest rate, and length of loan.
Account number, contacts, Terms & Conditions.
Breakdown of loan amount, due date, late payment fee.
Loan verification and promissory note
Optimus - Aerotek Scientific LLC (Contract) - Tempe, AZ
4645 E Cotton Center Blvd Ste 220, Phoenix, AZ 85040 623-***-****
Administrative Assistant
Answer inbound calls regarding billing questions.
Enter patient demographics into database.
Faxed, filed, and generated billing documents.
Collected, sorted, and routed incoming mail.
Review procedures
Skip Traced patients to collect on past due bills.
Catalina Behavioral Health - Tempe, AZ
1220 S Alma School Rd Ste 109, Mesa, AZ 85210 480-***-****
Medical Records Assistant
07/2005 to 04/2006
Logged visits into patient medical records.
Placed outbound calls to remind patients of their appointments.
Place outbound calls to insurance companies to verify insurance.
Collected and processed co-payments from patients
Place outbound calls to obtain authorization for procedures.
New Patient Charting
Lucy & Ethel’s House Cleaning 03/2001 to 01/2005
3116 E Merrill Ave, Gilbert, AZ 85234
Patricia Brett Owner/Mgr.
15 employees
3 vans in operation
200 customers
Quick Books Pro
For all invoicing
Billing
Payroll checks
Sales.
For time keeping I worked on Excel spread sheets.
Scheduling (Organize Quick and Easy)
Interface with all customers face to face.
On the phone
Quoted estimates at customer’s homes or on the phone
I speak conversational Spanish.
Valley Lutheran Hospital 08/1998 to 01/2000
6644 E Baywood Ave, Mesa, AZ 85206 480-***-****
Lab Tech
Phlebotomist/Lab Tech
Performing veni-puncture on admitting patients
Geriatric
Pediatric
Oncology
OB/GYN patients
Processing specimens
Supporting all nursing floors with test results.
SmithKline Beecham Clinical Laboratory 02/1997 to 06/1998
Phlebotomist/Insurance Verification/Lab Tech
Operating SmithKline’s Laboratory, at
1930 S. Dobson Road, Mesa AZ. 85202
My responsibilities are the ordering of supplies.
Insurance information on requisitions
Processing
Phlebotomy
Drug screens
Ordering office supplies
Opening and closing
Pulling up test results from main computer and faxed to doctors
Cigna Health Plan 10/1994 to 04/1996
Medical Records Technician
Maintaining all phases of Medical Records
EDUCATION
Homestead High School - Cupertino, CA
21370 HOMESTEAD RD CUPERTINO, CA 95014 408-***-****
High School Diploma – 1966
Tech Skills - Mesa, AZ
1910 S Stapley Dr, Mesa, AZ 85204: 480-***-****
Medical Billing and Coding
Certification - 2008
Rio Salado College - Tempe, AZ
2323 W 14th St, Tempe, AZ 85281 480-***-****
Focus of Studies: Paralegal (2010-2011)
12 Credits
Penn Foster Online College Billing and Coding
14300 N Northlight Blvd Ste 125, Scottsdale, AZ 85260 800-***-****
Refresher course
Carrington College AKA
Apollo College
1001 W Southern Ave
Mesa, AZ 85210
01/03/1995 to 03/31/1996
Program – Medical Assistant – GPA: 3.83
Medical Assistant Certification Phlebotomy Certification
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