Executive Assistant Customer Service

Justine Valentine Highly Experienced Executive Assistant

***********@******************.*** **********@*****.*** (215) 605 - 1405 Havertown, PA

Professional and expert Executive Assistant with a proven track record of success in using innovative ideas to support senior leadership at ACFC as well as in other various industries. Adept at developing positive relationships and effectively managing teams in order to assist with meeting enterprise and department goals. Effective communicator, organizer and problem solver with the ability to work with all levels of associates. Extensive experience and knowledge of ACFC systems learned while working in Corporate, Public Relations, PerformRx, and Information Solutions (IS) as an Executive/Coordinator/Administrative Assistant as well as in Operations as a Provider Claims Services Representative.

Areas of Expertise include:

Experience

Software Knowledge

20+ years Executive Assistant; 8 years supporting Senior Leadership at ACFC

Extensive knowledge of ACFC systems and corporate structure

Experience supporting Vice Presidents, C Level Executives, CEOs, Presidents and Partners and understanding their administrative needs

Expert at multitasking, problem solving and organizational abilities as well as adept at offering solutions to departmental issues

Expert Microsoft Office skills

MS Certified in PowerPoint

Adobe, Visio, Access

Expert Concur skills

SharePoint Administrator

EXP, Macess, Facets, Work Force Management, Navinet and Jiva

Professional Experience

Amerihealth Caritas • Philadelphia, PA • March 5, 2012 to Present

Executive Assistant to Vice President Applications II Information Solutions 2016 to present

Provide extensive support to the Vice President, his directors and teams with administrative needs

Provide complex calendar management, meeting to include meeting set ups with catering, A/V and taking minutes

Meticulously insure that meetings are set up in ways that accommodate other meetings on the same subject

Confirm senior leadership meetings prior to meeting date

Manage travel and expense reporting in a timely and accurate manner

Draft professional documents to include memos, agendas, itineraries to name a few

Insure that all reports are given to the Vice President in a timely manner

Work closely with the Application II teams providing them with project support where needed

Work closely with other Information Solutions EA’s to maintain constant coverage for the executives

Work closely with ACFC Executive Assistants to arrange meetings with senior leadership

Invoicing where needed

Manage presentations for Senior Leadership Team and EVP of IS meetings by updating and formatting them and subsequently uploading them onto SharePoint insuring excellence and accuracy

Maintain Excel spreadsheets

Maintain IS SharePoint site section for Applications II on IS Site as well as department SharePoint sites as the Admin.

Work with Executive Assistant Manager on projects as assigned to include seating charts and SLT meeting documents and obtaining reports for high level meetings

Provide go to services for Applications II Department as well as others within the Information Solutions Enterprise

Key Accomplishments:

Consistently meets goals and receive annual bonus and raises

Complete all training in timely manner

Go to person to for the department assisting with solving complex problems

Administrative Assistant to Director of Compliance & Quality PerformRx 2015 - 2016

Provided support to the Director of Compliance and Quality, a direct report to the President of PerformRx.

Provided complex calendar management and meeting set ups to include catering, A/V and taking minutes

Maintaining compliance policy and procedure logs and documents

Budget management

Worked closely with the Compliance teams providing them with administrative support where needed

Worked closely with other PerformRx EA’s to maintain constant coverage for the executives

Key Accomplishments:

Participated in RPI process to improve current process for how policies are established

Learned CMS policy and procedure for Pharmacy

Go to person to for the department assisting with solving complex problems in a timely manner.

Executive Assistant/Coordinator to Vice President Corporate Public Relations 2013 – 2015

Complex calendar management

Extensive and complex travel arrangements and expense reporting

Invoicing and working closely with Sourcing procuring premiums for conferences

Assist with providing briefing books to senior leadership for large conferences and meetings with States.

Maintained department spreadsheet for meetings and conferences

Assisted in RFP preparation

Ordered premiums and managed supplies

Assisted the directors and managers with projects pertaining to RFP Renewals, travel, booth set up, large scale meetings, and employee onboarding

Key Accomplishments:

Consistently awarded bonuses based on high performance.

Proactively worked with Vice President and team to insure all issues that arise were dealt with in a timely manner

Established as go to person for solving all issues in the department.

Provider Claims Service Representative 2012 - 2013

Ensured accuracy through careful review of claims inquiries

Learned and applied processing rules to determine eligible benefits

Corresponded with providers to resolve issues and documented the interaction in the appropriate tracking system

Provided superior customer service to our providers

Key Accomplishments:

With no experience or background in the field of claims processing or working on phones, I was able to excel quickly, presented with a financial award first month out of training for 100% accuracy and was promoted within one year to Executive Assistant

Developed strong working relationships to help understand the business and make useful recommendations.

Exceeded required productivity and quality standards.

Hahnemann Hospital – Tenant Health Systems • Philadelphia, PA • 2011 to 2017

Patient Access Representative and Financial Counselor (Part Time)

Accurate and efficient registration of patients for admission into the Emergency Department

Verified insurance via Passport and Navinet

Financial counseling to patients and family based on their insurance or lack of insurance

Maintained exception customer service and compassion in an extremely fast paced environment

Assisted with updating financial reports and updating patient data

Co-pay collections

Use of multiple hospital software to include MS Office

Key Accomplishments:

Effectively processed with high degree of accuracy 30+ patients into multiple hospital systems per shift

Maintained excellent customer service with patients, families and internal ER Staff

Received multiple awards for top performer

PricewaterhouseCoopers • Philadelphia, PA • 2010 to 2012

Executive Assistant to the Partner and Asset Management Team, SPA (IT) and Banking/Insurance Team

Delivered the highest quality support to an assigned group of Partners, Sr. Mangers and Managers by applying general understanding of PwC practices and business services, firm structure, mission and values/philosophy.

Managed complex calendars and meeting set up to include minutes, A/V equipment and catering

Worked on special projects from Sr. Managers and Partners

Provided accurate and timely billing and invoicing for client hours

Managed complex international and national travel arrangements and expense reports

Worked closely with Executive Assistant coverage

Provided suggestions and traveled with employee engagement activities

Worked closely with the Learning and Development team producing documents for classes converting documents from PowerPoint to Word to create learning materials

Ensured that documents and training materials are correct and delivered to external sites for training

Created professional presentations documents for Partners

Towers Perrin Corporate Headquarters • Philadelphia, PA • 2008 to 2010

Executive Assistant to the CIO

Provided the CIO with advanced administrative support

Managed complex calendar as well as set up, attend and taking of meeting minutes

Worked with EA team on production of board materials

Maintained Retirement Systems contracts and invoicing system

Coordinated key projects to include Retirement Systems asset management reporting

Provided accurate and timely travel and expense reporting

Routed and read incoming correspondence, responding in a timely manner.

Assisted three Principals in the Retirement Systems IT Department, their direct reports and teams.

Provide the Business and Developer teams with expert administrative assistance in office management, onboarding new employees, assisting in the hiring and training process

Worked as a backup on the Help Desk taking calls, generating tickets and routing them to the correct team for completion.

Established myself as the department go to person.

Key Accomplishments:

Participated in an extensive asset management project to ensure the vendor was properly utilizing laptops, desk tops and other technological assets. Received award for work on this project

Participated in a security breach project to help offset losses to clients and company also received an award for my work on this project.

Cigna • Philadelphia, PA • 2006 to 2008

Executive Assistant to 3 Vice Presidents in Information Technology Department

Provided complex calendar management for 3 VPs

Processed travel and expense reports in a timely manner

Instrumental in setting up large meetings and taking meeting minutes and providing catering

Managed departmental spreadsheets for projects and finance

On boarded contractors and new employees

Work closely with other EAs in the IT Department assuring back up coverage

Education

Southern New Hampshire University – General Studies working toward AA

University of Pittsburgh at Johnstown – Pre-med and Psychology

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