Program Manager Management
Resume:
AKILA PRIYADARSHNE JEYAPALAN
Senior Technical Program Manager Director of PMO Agile & Risk Expertise Data Modernization Maestro
980-***-**** ***********@*****.*** Charlotte, North Carolina, United States Summary
Transformational Technology Executive with 17+ years of leadership in enterprise data engineering, AI/ML program management, and cloud-native architectures. Expert at architecting and delivering scalable data solutions on Azure and Microsoft Fabric that drive actionable insights, cost efficiencies, and business growth. Proven ability to lead global teams (150+), manage $20M+ portfolios, and implement agile transformations— resulting in 30–40% performance gains and $500K+ annual savings. Skilled at bridging strategic vision and technical execution to accelerate digital initiatives and maximize ROI.
Key Achievements
Successful Multi-project
Management
Delivered 10 projects simultaneously, all
on time and within budget constraints.
Data Modernization and
Automation
Led the team that developed and
launched MIDAS - Cloud based analytics
system
Project Delivery Speed
Achieved 25% reduction in deliverable
time.
Risk Management Enhancement
Improved risk analysis, reducing project
risks by 40%.
Efficient Team Management
Managed team of 150 across 10 projects
successfully.
Risk Mitigation Success
Reduced project risks by 40% across
multiple initiatives enhancing delivery
timelines.
Agile Delivery Efficiency
Streamlined project timelines, boosting
delivery speed by 25% with agile
practices.
High-Value Project Management
Delivered multiple projects with a total
value exceeding $20 million, leading
100+ team members.
Enhanced Project Tracking
Implemented Azure DevOps tracking,
increasing productivity of deliverables
by 25%.
Tools & Technologies
Cloud & Data
Azure (Data Factory, Synapse, Databricks),
Microsoft Fabric, SQL, NoSQL
Methodologies
SAFe, Scrum, Kanban, ITIL, Lean Six Sigma
DevOps & Collaboration
Azure DevOps, Git, Jenkins, Jira, Confluence
Strengths
Team Leadership
Led cross-functional teams of up to
100+ members in complex tech projects,
consistently completing projects ahead
of deadlines
Problem-Solving
Created innovative solutions to address
unexpected technical issues, resulting in
30% fewer project disruptions
Strategic Planning
Devised strategic initiatives that
boosted team efficiency by 25% and
decreased project errors by 15%
Effective Risk Management
Proven track record in reducing project
risks and improving delivery speed.
Global Team Leadership
Skilled at managing large, diverse teams
globally.
Agile Methodologies Expertise
Expert in implementing successful agile
methodologies.
Skills
Program Management Data Eng and Analytics Azure Cloud Services Power Platform Microsoft Fabric Product Management Data Modernization and Automation Customer Experience Strategy ITIL Incident and Problem Management Cross-Functional Team Leadership Change Management Risk Management ServiceNow JIRA Confluence PMO ETL ETL Pipelines Kanban SDLC SAFe Strategic Program Management Portfolio Leadership Data Modernization Medallion Architecture AI/ML Solutions Predictive Analytics Cloud Platforms Azure Microsoft Fabric Agile SAFe Scrum Kanban DevOps Integration Risk Management Cost Optimization Executive Stakeholder Management Financial Planning
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Experience
Microsoft Charlotte, United States
Principal Program Management Consultant 10/2022 - Present Led FastTrack Customer Engagement for Copilot, delivering onboarding frameworks and achieving 95% customer satisfaction Directed AI/ML programs for intelligent feedback categorization and usage forecasting, increasing resource efficiency by 25% and reducing analysis time by 30%
Architected medallion data pipeline, consolidating 318 operational databases into a unified Azure Synapse platform, improving data access speeds by 99% and reducing storage costs by 40%
Spearheaded Copilot analytics rollout—partnered with engineering and UX teams to build 30+ Power BI dashboards, enabling real-time product telemetry and driving a 20% uplift in feature adoption Instituted sustainable engineering practices, cutting incident resolution time from 8 weeks to 1 week (89% improvement) through automated monitoring and CI/CD enhancements
Orchestrated Agile transformation across 10 teams; introduced SAFe ceremonies that accelerated delivery cycles by 30%, yielding $500K+ annual savings
Managed $10M+ program budget with end-to-end P&L accountability, optimizing resource allocation and vendor contracts to support strategic growth
Seamlessly migrated, integrated, and modernized data with enterprise-grade security, AI-powered insights, and scalable cloud solutions Successfully executed and delivered data modernization with medallion architecture moving data from 318 Databases to 3 databases providing 99% improvement
Streamlined sustained engineering reducing restatement of a service from 2 months to 1 week yielding 89% improvement Ernst and Young Bangalore, India
Lead Program Manager 05/2020 - 08/2022
Conceived and launched "EY Assess" platform—integrated digital maturity, cybersecurity risk, and compliance modules used by 200+ enterprise clients, driving a 35% increase in subscription renewals Developed feature prioritization and roadmap in Aha!, reducing time-to-market for critical enhancements by 50% and increasing stakeholder alignment
Established Azure DevOps CI/CD pipelines and KPIs, boosting release frequency by 40% and improving deployment success rates to 98% Ensure timely and successful delivery through standardized Agile framework intoducing Sprint Planning,backlog refinement, Sprint Retro and other ceremonies for cybersecurity products, monitor key performance indicators and make data-driven decisions Led global cross-functional team of 150+ (developers, security analysts, UX researchers, product owners) and achieved CMMI Level 3 certification for GDS division
Implemented robust Agile governance—introduced program increment planning, Jira dashboards, and quarterly business reviews to maintain 95% sprint goal achievement
Designed and executed go-to-market (GTM) strategies for "EY Assess" including market segmentation, pricing models, and launch campaigns, achieving 20% faster customer acquisition
Collaborated with Sales and Client Success to deliver client workshops and training, resulting in a 25% uplift in platform utilization and Net Promoter Score (NPS) improvement by 15 points
Wipro Bangalore, India
Assistant Manager 04/2008 - 05/2020
Over 12 years of experience with Wipro, contributing to multiple high-profile clients such as Lloyds Bank, ANZ, HP, and JDA Enterprise Agile Coaching (HP, Lloyds, ANZ, JDA): Coached and mentored 20+ scrum teams and product owners on Agile frameworks, driving a 20–25% improvement in sprint velocity and team collaboration HP
Agile Scrum Master Project Manager
Increased sprint efficiency by 20% by coaching 5 teams on Agile and Scrum ceremonies. Managed KPIs including burn-down charts and team velocity, ensuring transparency and continuous improvement Removed impediments, facilitated cross-functional coordination, and enhanced stakeholder communication Led end-to-end delivery of multiple software releases for HP’s commercial print solutions; introduced DevOps pipelines with Jenkins and Git, reducing deployment times by 50% and defects by 30%
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Experience
Lloyds Bank
Agile Scrum Master, IT Environment & Governance Manager Led major product releases, overseeing QA strategy, planning, and execution.Contributed to annual budgeting and project scoping, aligning QA efforts with business
Managed governance of a global data warehouse (ETL) environment; chaired weekly Change Advisory Board meetings, standardized change management processes, and implemented CI/CD using Azure DevOps, cutting integration errors by 30% and release cycle by 40%. Structured and Oversaw change management across all towers under group data warehouse(ETL), leading weekly CAB meetings and RFC reviews
Ensured SDLC compliance and smooth project handover to BAU, supporting project managers across platforms Drove DevOps CI/CD pipeline adoption across trade sector environments, enhancing delivery efficiency ANZ
Lead Engineer
Oversaw a 30-person 24 7 technical support team for retail banking applications; redesigned SLA frameworks and incident response playbooks, reducing critical incidents by 35% and improving Mean Time to Resolution (MTTR) by 45%. Conducted audits, monitored productivity, and implemented feedback loops to improve service quality Managed incident reporting and resource planning, ensuring operational continuity and team efficiency JDA
IT Specialist
Directed the provisioning and maintenance of enterprise mobility platforms (Blackberry, Lotus Notes); optimized server monitoring tools and automated routine tasks, increasing system uptime to 99.8% and reducing manual effort by 60% Provided remote troubleshooting and maintained high customer satisfaction through prompt issue resolution Process Improvement & Reporting: Developed dashboards in Power BI and Excel to track key performance indicators (KPIs), enabling data- driven decision-making and transparency for stakeholders at all levels Cross-Functional Leadership: Coordinated with QA, infrastructure, security, and business teams to ensure seamless project hand offs; facilitated stakeholder workshops and training sessions, boosting adoption of Agile practices by 40% Interests
Leadership Development
Committed to developing leadership
skills in myself and others to foster a
culture of growth and excellence in tech
environments.
Tech Innovations
Staying on top of the latest tech trends
and implementing creative solutions in
project management
Agile Methodologies
Dedicated to Agile and Scrum practices;
continuously learning and applying
agile methodologies to improve team
efficiency and product output.Efficient
in ADO, Microsoft project and Microsoft
Power point
Certification
Project Management Professional (PMP) – Certification training complete Certified Scrum Master (CSM) – Scrum Alliance (2018) ITIL v3 Foundation – Axelos (2016)
Education
BITS Pilani
M.S (Systems engineering)
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