Front Desk Medical Records
Resume:
Kaitlynn Burroughs
St Pete, Fl *****
********.***********@*****.***
Work Experience
Nanny’s
Our Good Nanny agency-Saint Petersburg, FL
October 2024 to Present
•Created a stimulating and educational environment by planning age-appropriate activities, including arts and crafts, games, and outings
•Established open communication with parents to discuss daily routines, behavioral concerns, and developmental milestones
•Provided attentive and nurturing care for children, always ensuring their safety and well-being
•Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks
•Ensured adherence to dietary restrictions or special needs of children by carefully following instructions from parents/guardians
•Built strong relationships with children through active listening, empathy, patience, and understanding their individual needs/personalities
•Engaged in interactive learning experiences such as reading books aloud or teaching basic math concepts during everyday activities
•Encouraged creativity through storytelling sessions/imaginative play that stimulated cognitive growth in young minds
Dental Assistant/Receptionist
Dentistry for children and teenagers-Saint Petersburg, FL
February 2023 to Present
Assist patients at check in and check out
Answer incoming phones
Preparing and processing patient insurance information.
Light housekeeping of office.
Restock office supplies
Balance office money at end of day.
Orthodontic Treatment Coordinator
Great Expressions Dental Centers-Saint Petersburg, FL
August 2022 to Present
•Accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel
•Receives incoming telephone calls in a prompt and courteous manner
•Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures
•Mail and/fax medical records as requested by physicians.
•Review Ortho contract with patients and assist with getting them ready for treatment
•Light cleaning around the office and play area
•Collect current and past due balances
•Help train new employees at the front desk
Medical Receptionist
Docs Outside The Box-Saint Petersburg, FL
October 2021 to August 2022
•Mail and/fax medical records as requested by physicians
•Maintain and process medical records release or requests for distribution.
•Process attorney request for records as outlined in procedure manual.
•Files all patient related material into correct patient medical charts.
•Accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel • Ring up and mail out Standard Processing supplement orders
•Training of new employees at the front desk
•Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures
•Coordinates and processes patient referrals to completion with precision, detail and accuracy
•Excellent organizational and communication skills.
Referral Coordinator/Medical Receptionist
LABRADOR PRIMARY CARE CENTER-Saint Petersburg, FL
October 2020 to October 2021
•Accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel
•Receives incoming telephone calls in a prompt and courteous manner
•Performs clerical duties as directed
•Assists with the inventory and maintenance of business office supplies and the completion of business office reports
•Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures
•Responsible to schedule follow up external specialist visits after patients preliminary treatment andas ordered by the doctor.
•Verify patients details and information on medical history and insurance.
•Inform patients of scheduled visits, preparation and arrangements between the practice, facility and/or the provider referred to
•Coordinates and processes patient referrals to completion with precision, detail and accuracy
•Files all patient related material into correct patient medical charts.
Patient Support Specialist
CCS Medical-Clearwater, FL
December 2019 to October 2020
•Referral intake and entry, including validating referral before entry to ensure compliance and acceptance for current business processes
•Complete welcome call and referral source questionnaire with patient to ensure they qualify for medical supplies through their insurance plan
•Responsible for contacting various referral sources (i.e. health care professionals, manufacturers, or CCS Medical partners) to confirm referral information
•Collects, validates, and enters patient information and health plan information
•Assists with new patient services in various functions such as patient contact on referral status
•Demonstrates accountability and responsiveness to the needs of the patients
Account Specialist - Bail Department
Bankers Insurance Group
June 2018 to October 2019
Upon receipt of the clients reports, process cash and ensure same day replacement of Powers of Attorney.
●Analyze and resolve inaccuracies between client and Company cash and liability totals;
contacting the client as needed.
●Compose discrepancy notices and journal entries to balance accounts receivables.
●Communicate with clients to discuss and resolve outstanding accounts receivables.● Monitor and follow through with forfeitures, judgments, demands, rules and Department of Insurance notices and/or inquiries.
●Oversee the successful exoneration of high risk forfeitures.
●Confer with clients about the ability to pay forfeitures, including discussing available collateral.
●Examine incoming satisfactions deemed questionable and, if necessary, provide assistance for handling.
●This position requires on-call/after-hours work as scheduled.
●Contribute to the monthly claims and operations reports by providing clients statistical information.
●Prepare client vitals to assist in making decisions regarding inventory increases, rate decreases, account withdrawals and any changes in client status.
●Prepare account withdrawals and check requests.
Customer service representative
24-7 Intouch
September 2016 to June 2018
Confer with customers by telephone or in person to provide information about products or services, ● Take or enter orders, cancel accounts, or obtain details of complaints.
●Recorded details of inquiries, complaints, or comments, as well as actions taken.
●Ensure that appropriate changes were made to resolve customers' problems.
●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
●Refer unresolved customer grievances to designated departments for further investigation.
●Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer service - Billing
Lincare
June 2015 to August 2016
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
●Review insurance policy terms to determine whether a particular loss is covered by insurance.
●Check to ensure that appropriate changes were made to resolve customers' problems.
●Determine charges for services requested, collect deposits or payments, or arrange for billing.
●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
●Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
●
Senior Staff Coordinator
Girls Incorporated of Pinellas-Pinellas Park, FL May 2013 to June 2015
Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
●Care for children in an institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
●Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
●Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
●Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
●Assist in preparing food and serving meals and refreshments to children. Perform general personnel functions, such as supervision, training, and scheduling.
●Read to children and teach them simple painting, drawing, handicrafts, and songs.● Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
●Organize and participate in recreational activities and outings, such as games and fieldtrips.
Education
High School Diploma in First Responders Medical Program
Pinellas Park High School - Saint Petersburg, FL August 2009 to June 2013
Early Childhood Education
Pinellas Technical College - Clearwater, FL August 2009 to 2011
Languages
• American Sign Language - Intermediate
Certifications and Licenses
Certified Dental Assistant
Early Childhood Education
Skills
•Childcare & Development
•Newborn & infant care
•Toddler supervision
•Age-appropriate play & learning
•Sleep training
•Potty training
•Milestone tracking
•Safety & Health
•CPR & First Aid certified
•Medication administration
•Allergy awareness & response
•Safe meal prep (infants & kids)
•Childproofing knowledge
•Daily Routine Management
•Feeding & nap schedules
•Morning/evening routines
•School drop-off/pick-up
•Homework help
•Bathing & hygiene
•Communication & Interpersonal
•Positive discipline techniques
•Clear parent communication
•Conflict resolution
•Emotional support & patience
•Bilingual (if applicable)
•Household Support
•Light housekeeping
•Laundry (children’s)
•Errands & grocery shopping
•Activity planning
•Pet care (if applicable)
•Problem Solving
•Negotiation
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