Store Manager. Customer service. Retail sales manager.
Resume:
Danielle Tearno
Alvin, TX *****
************@*****.***
Professional Summary
Highly motivated Retail Manager with 11 years of experience driving sales growth, improving customer satisfaction, and reducing operational costs. Skilled in developing and executing effective customer engagement and visual merchandising strategies, as well as analyzing sales data to identify opportunities for targeted promotional campaigns. Proven track record in training and coaching teams to deliver exceptional customer service and achieve company goals. Work Experience
Store manager
Sally Beauty-Bay City, TX
December 2023 to February 2025
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Managed a team of 7 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory by 90%
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
• Implemented effective loss prevention measures resulting in a 87% reduction in inventory shrinkage
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
Retail Store Manager
Factory Connection-Bay City, TX
October 2020 to June 2023
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Managed a team of 6 employees, providing training, coaching, and performance evaluations
• Achieved 18% increase in sales revenue through strategic pricing adjustments and promotional events
• Implemented cost-saving measures by optimizing inventory levels and reducing shrinkage by 83%
• Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
• Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
• Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
• Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
Store Manager
Payless ShoeSource-Bay City, TX
January 2013 to August 2019
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Managed a team of 6 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory by 75%
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Implemented customer service initiatives that improved overall satisfaction ratings by 30%
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
• Identified areas of improvement within the store layout resulting in a 16% increase in average transaction value
• Implemented effective loss prevention measures resulting in a 35% reduction in inventory shrinkage
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Coordinated with corporate headquarters on product assortment decisions based on local market demands
Education
High school diploma
Tarpon Springs High School - Tarpon Springs, FL
August 1990 to June 1994
Skills
• POS (10+ years)
• Retail sales (10+ years)
• Cash register (10+ years)
• Communication skills (10+ years)
• Retail management (10+ years)
• Cash handling (10+ years)
• Sales (10+ years)
• Inventory control (10+ years)
• Store management (10+ years)
• Team management (10+ years)
• Customer service (10+ years)
Certifications and Licenses
Driver's License
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