Customer Service
Resume:
Amy Campbell
Customer service enthusiast with **+years experience ready to deliver platinum-level
service.
Carbon Hill, AL 35549
**************@*****.***
Professional Summary
1. I am an Outgoing, motivated Customer service rep with ease of talking to others. 2. I have an Office at home to work from.
3. I give 100% to each customer to make sure they are satisfied with the outcome of why they called. 4. Doing my job to the best of my ability and providing customers with the best service possible. Authorized to work in the US for any employer
Work Experience
Appointment Scheduler
John Casablancas Modeling and Talent Management-Remote February 2023 to Present
• I am an appointment coordinator.
• I work remotely from home
• I make sure my clients have everything they need for their interview.
• I make and receive telephone calls and text from my clients. CNA - Certified Nursing Assistant
Walker Rehabilitation Center, Inc.-Carbon Hill, AL July 2014 to December 2022
1. I Took care elderly residents
2. I made sure they ate and had their showers.
3. I made sure they were well taken care of
Customer Service Rep
ClientLogic Call Center-Winfield, AL
September 2002 to January 2014
• I assisted customers with a warm and professional attitude
• I answered general questions
• I performed data entry for customer information and orders
• I managed client records
• I performed customer service surveys
• I set up client appointments
CNA - Certified Nursing Assistant
Consult America-Carbon Hill, AL
August 1996 to February 2002
• Took care of elderly residents
CNA - Certified Nursing Assistant
Hendrix Health & Rehabilitation-Double Springs, AL September 1992 to December 1995
I took care of elderly and helped them with their every day activities. Education
College Degree in General Studies
Bevill State Community College-Jasper, AL
August 2010 to May 2013
Skills
• Communication skills
• Customer support (6 years)
• Telecommunication (5 years)
• Call center (5 years)
• Customer service (10+ years)
• Direct sales (5 years)
• Computer skills
• Office experience
• Talent Acquisition
• Live Chat
• Communication skills
• Phone etiquette
• Management
• Guest relations
• Live chat
• Help desk
• Salesforce
• Conflict management
• Customer relationship management
• Typing
• Computer skills
• Telemarketing
• Order entry
• Sales
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Microsoft Excel
• Medical terminology
• Medical records
• Telecommunication
• Hospitality
• Hospital experience
• Cold calling
• English
• Technical support
• Talent acquisition
• Upselling
• Hotel experience
• Quality assurance
• Organizational skills
• Negotiation
• Time management
• Inside sales
• Marketing
• Talent Management
Languages
• English - Fluent
Certifications and Licenses
CPR Certification
May 2022 to May 2026
State Tested Nursing Assistant
August 1993 to Present
I keep my CEU's up to date. Even when not working in the field. CNA
August 1993 to Present
My certification will be valid as long as I keep my CEU's up to date or work in a medical facility. AED Certification
Additional Information
• I have customer service experience. I worked in call centers. Experience in taking "Hot" calls and defusing the situation.
• Self-motivated
• have at home office
• willing to work any hours.
Contact this candidate