Office Manager Front
Resume:
Tiffonee Young
***********@*****.***
**** ****** ***** ****, ********, GA
Core Competencies
Guest Experience & Customer Satisfaction
Staff Leadership &Training
Front Desk Operations & Scheduling
Budget Management & Financial Accuracy
Conflict Resolution & Problem Solving
Inventory Control & Loss Prevention
Team Engagement & Retention
Safety & Compliance Oversight
Multi-Department Coordination
Front Office Manager Luxury Hospitality Guest Experience Champion
Experienced and passionate Front Office Manager with over 30 years of success in luxury hospitality, operations, and guest services. Proven leader with a deep understanding of front desk operations and a commitment to delivering anticipatory, unforgettable guest experiences. Skilled in cultivating a positive, high-performing team culture aligned with brand values—perfectly suited for the role of “culture setter” at Hotel Bardo Savannah. Adept at maximizing occupancy, elevating guest satisfaction, and resolving complex issues with professionalism and care. Technologically proficient with Opera, Opera Cloud, and MS Office; familiar with FOSSE and ONQ. Certified in CPR, BLS, and CNA, ensuring guest safety and well-being are always top priorities. Enthusiastic about creating extraordinary comfort and service, and ready to lead with grace and excellence in Savannah’s premier urban resort.
Professional Experience
Catherine Production Company Inc — VP of Operations & Assistant to CEO January 2008 – Present
Prepared and proofread detailed operational reports for executive review.
Collected, organized, and analyzed data to support key business decisions.
Managed and maintained comprehensive filing systems for expenses, reports, and documentation.
Developed advanced proficiency in Microsoft Office through regular use in task completion.
Built and sustained strong relationships with affluent club members and VIP guests.
Streamlined office procedures by automating correspondence, recordkeeping, and digital communications.
Volunteered for high-impact special projects, contributing to various aspects of business development.
Coordinated logistics and materials for board meetings, staff events, and committee gatherings.
Front Office Manager
Callaway Resort & Gardens – Pine Mountain, GA
January 2024 – March 2025
Delivered exceptional guest service through consistent adherence to Legacy Ventures' service standards and policies.
Fostered a friendly, courteous, and professional atmosphere for both guests and team members.
Responded promptly and efficiently to guest requests, concerns, and incidents, ensuring high satisfaction and resolution follow-up.
Assisted in recruitment, hiring, and onboarding of Front Office staff; conducted 45/90-day and annual performance evaluations.
Trained, coached, and mentored front desk team members, promoting employee morale and professional development.
Ensured compliance with CPR & First Aid certification and all brand/company operational standards.
Monitored room revenue, occupancy, and rate efficiency daily to maximize profitability.
Supervised Night Audit operations; reviewed daily reports for accuracy.
Managed payroll-related tasks including reviewing timecards and scheduling staff according to forecasts and budget.
Maintained operational efficiency through effective scheduling, training, and communication.
Key Achievement:
Increased guest service satisfaction scores from 24 to 59 over a rolling 6-month period through enhanced service delivery and team development.
Assistant Front Office Manager
Omni Atlanta Hotel at Centennial Park – Atlanta, GA
May 2023 – January 2024
Oversaw day-to-day front office operations for a Four Diamond property, ensuring high standards of guest satisfaction, team development, and operational efficiency.
Assisted the Director of Front Office with departmental management, scheduling, supply orders, and policy enforcement.
Ensured compliance with grooming standards, Four Diamond service expectations, and Omni's Moments of Service (MOS).
Managed guest arrivals/departures, room assignments, and rate plans; resolved rate discrepancies and credit issues.
Led and monitored the service recovery process, effectively resolving guest concerns with a focus on satisfaction and retention.
Trained and coached staff on Omni systems, Select Guest and GHA programs, and customer service standards.
Conducted monthly service audits and facilitated team engagement meetings and trainings.
Managed staffing levels, hiring, onboarding, performance reviews, coaching, and disciplinary actions.
Maintained daily stand-up meetings and weekend/holiday coverage, ensuring operational continuity.
Administered payroll processing, Kronos timekeeping, and job coding with high accuracy.
Fostered a culture of professionalism, engagement, and teamwork in alignment with Omni leadership principles.
Assistant General Manager
Courtyard by Marriott — December 2022 to May 2023
Supported the General Manager in overseeing daily hotel operations to ensure exceptional guest experiences and efficient team performance. Contributed to financial oversight, compliance, and strategic initiatives across all departments.
Assisted in financial functions, including accounts payable/receivable, P&L analysis, budgeting, and cost control.
Supported hiring, training, scheduling, and performance management of staff to ensure operational excellence.
Maintained compliance with Marriott brand standards, achieving a 97.8% Quality Assurance Inspection Score.
Drove occupancy and ADR through understanding of local sales efforts and revenue management strategies.
Oversaw housekeeping, front desk, maintenance, and F&B logistics to ensure a well-maintained, clean, and guest-ready property.
Led regular audits, inspections, and compliance checks to ensure safety, security, and regulatory adherence.
Built guest relationships by addressing feedback, enhancing satisfaction scores through the use of digital platforms.
Conducted inventory control across F&B areas (Bar, Kitchen, Market, back stock) to minimize waste and optimize supply levels.
Promoted a positive and cohesive team culture, fostering engagement and collaboration.
Supported the execution of brand initiatives and contributed to achieving key performance goals.
Complex Director of Guest Services – Dual Brand Property
First Hospitality Toledo, Ohio March 2022 – May 2022
Oversaw guest services operations for a dual-brand Marriott property, aligning service standards and enhancing overall guest experience.
Managed departmental budgets, financial records, and controlled operational expenditures.
Developed and implemented sales strategies to meet and exceed revenue and profit targets.
Recruited, trained, and supervised guest service staff, ensuring high performance and team cohesion.
Created and optimized staff scheduling to ensure efficient coverage and service delivery.
Resolved guest complaints and concerns professionally, improving satisfaction and loyalty.
Directed property inspections, vendor relations, and ensured seamless execution of events and conferences.
Monitored facility maintenance, renovations, and ensured compliance with all safety and regulatory standards.
Rewrote Standard Operating Procedures (SOPs) to reflect dual-brand standards, improving consistency and efficiency.
Key Achievement: Increased Marriott Rewards enrollments by 10% through strategic guest engagement initiatives.
Radisson Hotel, Toledo, OH — Front Office Operations Manager / Rooms Division Manager
November 2016 – December 2021
Created and presented operational reports to internal departments for informed decision-making.
Organized meeting agendas and documented minutes to ensure accurate record-keeping.
Communicated corporate goals across departments to maintain budget alignment and project timelines.
Evaluated employee performance and organized team-building activities to enhance morale and productivity.
Maintained secure client records and ensured compliance with data protection procedures.
Standardized office workflows to encourage collaboration and optimize efficiency.
Conducted performance reviews and recommended training or advancement opportunities.
Supervised quality control efforts to improve service delivery and reduce costs.
Assisted HR with interviewing candidates, providing valuable feedback to inform hiring decisions.
Front Office Manager
Radisson at University Toledo – Toledo, OH
January 2016 – January 2021
Supervised front office team operations, ensuring high levels of guest satisfaction and smooth administrative workflows.
Created, analyzed, and distributed reports to management for operational tracking.
Led staff meetings, documented outcomes, and implemented action items.
Reviewed client and staff feedback to continuously improve service delivery and guest satisfaction.
Developed staff schedules to optimize coverage during peak hours and reduce labor costs.
Collaborated with HR to recruit, interview, and onboard new employees.
Conducted performance reviews and recommended additional training or promotions.
Improved office efficiency by managing records, monitoring spending trends, and supporting budgeting efforts.
Achievements:
oRadisson Rewards Champion
oRecognized as Employee of the Month and Employee of the Quarter
oContributed to property being ranked Top Property for Radisson Rewards
Consumables Assistant Manager
Walmart Jan 2015 – Jan 2016
Developed loyal customer relationships through proactive service strategies and team leadership.
Strengthened merchandising and promotional strategies to boost customer engagement.
Mentored team members, increasing job satisfaction and employee retention.
Monitored security and safety protocols for employees and customers.
Overnight Manager
Walmart Jan 2014 – Jan 2015
Led night shift operations, ensuring safety, efficiency, and customer service.
Managed overnight deposits, inventory restocking, and security compliance.
Delegated responsibilities and motivated staff to exceed performance goals.
Fashion and Home Lines Assistant Manager
Walmart Jan 2013 – Jan 2014
Directed customer service strategies to maintain satisfaction and brand loyalty.
Conducted weekly staff meetings, scheduled coverage, and addressed concerns.
Oversaw promotional events and in-store merchandising.
Operations Manager
Walmart Jan 2012 – Jan 2013
Implemented operational improvements that boosted efficiency and revenue.
Prepared budgets, reviewed reports, and collaborated across departments.
Directed training programs and ensured a consistent standard of excellence.
Hardlines Assistant Manager
Walmart Jan 2011 – Jan 2012
Supervised daily financial transactions and managed high-volume revenue.
Conducted HR functions including performance evaluations and team training.
Improved processes for inventory control and customer engagement.
Merchandise Supervisor – Home Living & Furniture
Walmart Jan 2008 – Jan 2011
Trained and led merchandising teams with a focus on visual excellence.
Oversaw store resets and seasonal promotional planning.
Maintained high merchandising standards and optimized product visibility.
Department Manager – HBA & Cosmetics
Walmart Jan 2007 – Jan 2008
Managed budgets, schedules, and department performance.
Trained staff to align with customer service and safety protocols.
Created sales plans based on trends and performance data.
Claims Assistant
Walmart Jan 2006 – Jan 2007
Handled claim filings with precision and excellent attention to detail.
Maintained accurate logs, interviewed claimants, and managed records.
Phlebotomist ProMedica Flower Hospital – Sylvania, OH
March 2000 – March 2006
Collected and prepared blood and specimen samples using venipuncture and finger stick techniques.
Ensured specimen integrity by following standardized collection and labeling protocols.
Verified patient identity and communicated procedures clearly to patients.
Maintained accurate and up-to-date patient records.
Monitored bedside glucose levels and reported critical results to nursing staff.
Participated in ongoing training and adhered to JCAHO and institutional guidelines to ensure compliance and safety.
Kept a clean and organized work environment to support infection control standards.
Education
2000 - Mercy College
ICD-9 Coding Certification
Phlebotomy Certificate
Diploma in Data Entry/ Clerk Typist
Four-C Business College - Waco, TX
1991 - Waco High School College Preparatory Graduate
References Upon Request
Additional Highlights
15+ years in customer-facing, team-driven environments
Experience handling daily operations, budgets, and high-value transactions
Adept at resolving guest concerns and leading service excellence
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