Commerce Cloud Order Management
Resume:
Subrahmanyam
Mobile: +1-913-***-****
E-Mail: *********@*****.***
Professional Summary
Having 13+ years of Experience on Customer Relationship Management business solutions as a developer including analysis, modeling, design, coding, testing, and implementation on Salesforce and Siebel.
With 8+ years of Experience with Salesforce Marketing, Sales, Service, Financial Service, CPQ Commerce cloud and Experience Cloud.
With 5 years of Experience in Configuration, Scripting, Workflows, Integration, OPEN UI, EIM and EAI.
Good experience in Experience Cloud (Partner/Customer Portal).
Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, and Visual Force Pages.
Salesforce CPQ Integration: Integrated Splunk with Salesforce CPQ to track quote generation, pricing accuracy, and monitor system anomalies.
Commerce Cloud Monitoring: Set up Splunk dashboards and alerts for Commerce Cloud to monitor e-commerce transaction performance and optimize customer experiences.
Establish Salesforce as the standard CRM tool throughout both Sales Cloud and Service Cloud.
Experienced in integrating Salesforce with Order Management Systems (OMS) to enable seamless order orchestration, fulfillment, and real-time status tracking.
Proficient in designing end-to-end OMS workflows for telecom products, including split shipments, backorders, and service activations via REST/SOAP APIs.
Experience with Commerce Cloud where the customer has B2B cloud craze B2C demand ware initiatives.
Experience integrating SAML/OAuth-based identity platforms.
Proficient in managing the administration of Salesforce B2B commerce.
Well-versed with salesforce Commerce Cloud order management. Well, expertise in Field Service Lightning (FSL).
Experienced with developing Storefront Reference Architecture (SFRA) with Cloudcraze B2B.
Good Experience in SQL and PL/SQL.
Knowledge on Einstein Analytics.
Integrate with Mulesoft API layer with strong integration skills.
Extensively worked on Siebel Loyalty Modules.
Experienced on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
Extensive Experience in Email Studio, Mobile Studio, Web Studio, Automation Studio, Journey builder, Contact Builder, Audience Builder.
Experience with Salesforce Lightning in using CSS, JSON in Lightning Framework, and JavaScript for Client-side controller and helper controller.
Hands - on experience in building responsive application using by creating Lightning components (Client/Server-side controllers) using aura framework, Salesforce LDS styling.
Experience in Territory management and designing Sales Territories to manage regional donor management associates.
Designed and developed Workflow rules, Validation Rules, Approval Processes and Email Templates within Salesforce.com.
Generated various Reports, Dashboards and Approval Processes. Experience in Implementing and executing System Logs and Debug Logs.
Proficient in Data Migration Using Apex Data Loader, Salesforce Import Wizard.
Experience in source version control system (GIT).
Experience in Java Script, Production Deployments, Test automation, Code merge, Continuous Integration/Continuous Deployment (CI/CD).
Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
Hands on working experience in Role Hierarchy, Custom Profiles and public Group’s creation and user management.
Experience in creating custom objects, custom fields, page layouts, custom Tabs, Email Templates, Reports and other various components as per the client and application requirements.
Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
Extensive knowledge on deployment using standard sales-force change-sets and Force.com IDE.
Good Experience in Integration webservices (REST API/Soap API).
Have Experience on Web services and their usage on Salesforce platform.
Coordinated and transferred knowledge to the offshore team.
Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
Educational Qualification
●Master of Computer Application (MCA) from JNTU University, India – 2010
●Masters in computer technologies from Eastern Illinois University, USA – 2022
Technical Skills
CRM Technologies : Salesforce CRM, Siebel CRM
Salesforce Tools : Eclipse, Force.com IDE, Apex Data Loader, Workbench.
SFDC Environment : Apex, Triggers, Web Services, Amp script, SSJS,SQL, SOQL, Visual force Pages, Vlocity, APEX Components & Controllers.
Programming Languages : APEX, Java, C, and C++, Node.js.
DBMS : Oracle 11g, SQL Server
Web Technologies : Visual Force, JavaScript, Html, CSS, Node.js.
Operating System : Windows, Linux
Professional Certifications / Training's:
●Salesforce Certified Administrator
●Salesforce Certified Platform Developer 1.
●Salesforce Certified Platform Developer II.
●Salesforce Certified Marketing Cloud Administrator.
●Salesforce Certified Marketing Cloud Consultant.
●Pega PRPC Certified System Architect (CSA 7.1).
Work Experience
PROJECT 1:
Verizon – Tx April 2023 to tilldate
Sr Salesforce Developer
Responsibilities:
●Configured bundle products, pricelist, pricing rules also created product rules.
●Created Lightning pages using Lightning Components to support partner quoting and order management workflows.
●Enabled Forecast Types and automated Opportunity Splits through Apex to streamline revenue tracking for telecom partners.
●Supported complex account-contact relationships, allowing one contact to be linked with multiple accounts.
●Implemented various telecom use cases using Visualforce, Apex, and Aura components to automate business processes.
●Worked extensively on Salesforce CPQ, providing accurate telecom pricing through product configurations, bundles, discount rules, and quote templates.
●Configured and customized Salesforce CPQ including advanced pricing rules, approval processes, and quote templates tailored for telecom services.
●Loaded Opportunity Forecast Quotas using Data Loader to track partner sales performance.
●Implemented integrations with ERP systems, payment gateways (Adyen, Cybersource), and third-party services using REST APIs and Salesforce Commerce Cloud OCAPI.
●Led OMS (Order Management System) integration efforts with CPQ and SFCC, enabling end-to-end visibility from quote generation to order fulfillment.
●Designed and developed custom flows and APIs to synchronize order data (quote to order conversion, status tracking, fulfillment updates) between CPQ, OMS, and SAP systems.
●Extended SFCC functionalities to support complex telecom order scenarios, including split shipments, backorders, multi-region inventory checks, and post-order modifications using OMS workflows.
●Collaborated with OMS and fulfillment teams to ensure accurate order lifecycle management, including returns, exchanges, and shipping updates tied to telecom service products.
●Developed and monitored OMS dashboards using Splunk, tracking fulfillment SLAs, delayed shipments, and failed orders with drill-downs to CPQ-originated quotes.
●Built JS Controllers in SFCC storefronts for dynamic validation, user interaction, and AJAX-based updates.
●Integrated React components into SFCC to provide modular and responsive UI for telecom quoting and checkout journeys.
●Implemented SFRA solutions and cartridges in Salesforce Commerce Cloud for telecom CPQ and OMS integrations.
●Integrated SFCC with telecom backend systems, CPQ engines, and OMS using OCAPI, custom services, and middleware to support multi-currency, multi-region operations.
●Customized SFCC to support subscription models and telecom product configurations, aligning with dynamic CPQ rules and real-time inventory checks via OMS.
●Enhanced checkout processes to support multiple payment gateways and integrated order creation flow with OMS for fulfillment triggering.
●Created React-based product catalogs, user profile modules, and custom checkout pages to boost engagement and performance.
●Applied React state management (Redux/Context API) for seamless management of telecom plan selections and checkout states.
●Built and integrated Salesforce B2B (CloudCraze) interfaces to support enterprise telecom clients and back-office workflows.
●Used Lightning Data Tables for address validation and region-based service eligibility.
●Customized and enhanced storefronts for improved performance, responsiveness, and usability.
●Diagnosed and resolved issues related to SFCC and OMS integrations during development, testing, and post-launch.
●Developed and maintained product catalogs and price lists tailored for telecom offerings.
●Built custom Splunk dashboards and queries to monitor CPQ quote data, pricing accuracy, and customer configuration behavior.
●Integrated CPQ logs and OMS events with Splunk for end-to-end operational visibility, including quote-to-order traceability, pricing errors, and fulfillment exceptions.
●Environment: HTML, Java Script, LWC, CSS, Triggers, Webservices, Reports, Email Services, Data Import/Export.
PROJECT 2:
LFG – NC Jan 2022 to April 2023
Sr Salesforce Developer
Responsibilities:
●Responsible for interacting with business user’s requirement gathering, defining functional and technical specifications. Consultation work for new implementation of Marketing Cloud functionalities.
●Implemented Sales Cloud and possess great knowledge of the lifecycle of Sales Cloud.
●Implement Marketing cloud from end to end.
●Create confidential and implement marketing campaigns using tools like Journey Builder, Email Studio, and Automation Studio.
●Implemented new process builders to complete multiple tasks on a single action like sending an email on approval of orders, creating default activity on creation of a cases.
●Auto assignments of cases owners based on the custom meta data values.
●Involved in sending large Campaigns which included emails and mobile messages.
●Work with Data Stream, query writing, data extensions and AMP Script.
●Implemented Email Studio, Mobile Studio, Journey Builder, Marketing Cloud Connect etc.
●Implemented the requirements on Salesforce.com Lightning platform and Force.com.
●Developed Lightning web components LWC to provide better and more interactive interfaces to end users, which help in sales enhancements.
Designed React-based dashboards integrated into SFCC for real-time analytics and reporting.
Implemented robust security measures for financial transactions within the SFCC environment.
Customized the SFRA to offer personalized product recommendations and financial services to customers.
Created custom React components for financial product listings in SFCC, offering personalized product recommendations based on user profiles and behaviors.
Involved in Agile release planning sessions to define each feature/functionality delivered within the release categorized by drop/sprint with Business Owners, Development Team and Scrum Master.
Implemented secure transaction handling by ensuring PCI-DSS compliance in React components interacting with financial systems.
Coordinated with developers and record defects in JIRA to track until they are resolved.
Implemented Salesforce B2B (Cloudcraze) interfaces integrated with external applications.
Responsible for Portal development.
Used B2B cloud craze e-commerce for the sale of goods or services between businesses via an online sales portal.
Develop APIs using OCAPI or custom RESTful web services to facilitate seamless communication between Salesforce B2C Commerce and external systems. Ensure APIs are secure, efficient, and well-documented.
Web services such as RESTful APIs and SOAP APIs enable real-time data exchange between Salesforce B2C Commerce and external systems. They support CRUD operations (Create, Read, Update, Delete) and facilitate seamless integration with ERP systems, payment gateways, and third-party services.
Implement data mapping and transformation processes to synchronize data between B2C Commerce and ERP systems, ensuring data integrity and consistency across platforms.
Manage transaction flows between B2C Commerce and payment gateways, ensuring reliable payment processing and handling of payment-related errors or exceptions.
Set up monitoring tools and performance benchmarks to monitor the health and performance of integrations, proactively identifying and addressing performance bottlenecks.
Involved in implementing Salesforce.com CRM applications, developing complex applications, delivering user training, and package implementations on Commerce cloud B2B..
Responsible for Data model changes tracking and bridging gap between technical and business requirements.
Work with Data Stream, query writing, data extensions and AMP Script.
Implemented Email Studio, Mobile Studio, Journey Builder, Marketing Cloud Connect etc.
Responsible for creating documents and use cases for change requests, bug tracking and coordination with business users and Developers.
Worked on Multi Language features of Salesforce Commerce Cloud.
Responsible for dealing with Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields, page layouts and upload of data.
Developed Apex Triggers, Apex Test Classes, Validation Rules, workflows, and Visual force pages.
Queried on custom and standard objects using SOQL using force.com explorer.
Involved in configuring reports (tabular, matrix, summary) and Dashboards.
Create APIs that external applications can consume and integrate Salesforce with systems using web services, such as SOAP API, REST API, Bulk API, and Metadata API.
Involved in unit, integration and regression testing and end to end user testing. Also involved with the business users during User Acceptance Testing and Training.
Environment: Marketing Cloud Admin, Marketing Cloud Integration, Automation Studio, Journey Builder, Audience Builder, Email Campaign, HTML, Java Script, React, LWC, CSS, Triggers, Amp Script, Webservices, Reports, Email Services, Data Import/Export.
PROJECT 3:
Mercedes-Benz, Japan
May 2020 to Aug 2021
Sr Salesforce Developer
Responsibilities:
Responsible for interacting with business user’s requirement gathering, defining functional and technical specifications.
Responsible for Data model changes tracking and bridging gap between technical and business requirements.
Implemented Sales Cloud and possess great knowledge of the lifecycle of Sales Cloud.
Implemented B2B cloud craze transactions for auto industry companies, as well as property management, housekeeping, and industrial cleanup companies.
Built reusable UI/UX components with the lightning component framework. Implemented all modules of eCommerce (Product Information, Content Management, Order Management, Pricing, and Promotions in both B2B, B2C and SFRA.
Responsible for Portal development.
To load the prematurity lead data files provided by the PEGA in real-time/batch interface into target CRM system via Informatica.
Integrate with the Pega application to sync with Lead and Retail Task details.
Responsible for interacting with business user’s requirement gathering, defining functional and technical specifications.
Developed Lightning web components LWC to provide better and more interactive interfaces to end users, which help in sales enhancements.
Create confidential and implement marketing campaigns using tools like Journey Builder, Email Studio, and Automation Studio.
ISML (Internet Store Markup Language) templates are used to render dynamic content and HTML markup within Salesforce B2C Commerce storefronts. They incorporate logic, variables, and conditional statements to generate personalized and context-aware web pages.
Work with Data Stream, query writing, data extensions and AMP Script.
Developed Rest API to interact with external Orchestration Layer (Microsoft .net systems).
Worked on Journey Builder, Email Studio, Mobile Studio, Automation Studio, Web Services.
Created Journeys, Campaigns, Email Campaigns, Automations in Marketing Cloud. Developed Rest API to interact with external applications.
Integrated Salesforce and Marketing cloud using Salesforce Marketing Cloud Connector.
Environment: Marketing Cloud Admin, Marketing Cloud Integration, Automation Studio, Journey Builder, Audience Builder, Email Campaign, HTML, Java Script, CSS, LWC, Triggers, Amp Script, Webservices, Reports, Email Services, Data Import/Export.
PROJECT 4:
Citigroup-Offshore
June 2019 to May 2020
Salesforce Developer
Responsibilities:
Working with user group for requirement gathering throughout the planning and implementation.
Implemented Sales Cloud and possess great knowledge of the lifecycle of Sales Cloud.
Set up a CRM strategy and defined Salesforce as the standard tool for Sales Cloud
Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
Worked on setting up efficient territory rules as to design a advanced Territory management system which will ensure that all the Lead, Opportunity, Account in Salesforce get automatically get assigned to the right territory and their respective Sales Team. With constantly updating the Sales Teams on these territories to keep the system up to date and realigning the data in Salesforce.
Worked on Lead Management, Email integration, and Sales Forecasting features of Sales Cloud.
Implemented the Salesforce.com (SFDC) Web to Lead functionality to create Leads in SFDC
Worked on creating custom E-mail templates like Mass Email, Email Templates, and Communication Templates to be sent to the customers regarding the new campaign benefits.
Implemented the Salesforce.com (SFDC) Web to Lead functionality to create Leads in SFDC
Conducted walk-through with the end users and stakeholders to gather the modification requests from the user to upgrade or change the specifications for the product.
Actively participated in team to debug the application.
Created and maintained custom objects, user profiles, workflows, validation rules, page layouts in Salesforce.
Customized the application basing on client needs.
Develop APIs that can be consumed by external applications by integrating Salesforce with web services, including bulk API, and metadata API.
Involved in unit testing using test cases.
Sound experience in integration of Salesforce.com applications using SOAP API and REST API Web Services.
Hands on experience in writing/manipulating the Salesforce.com platform data queries using SOQL, SOSL queries and worked with large volume data manipulation.
Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
Designed and developed Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application.
Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Field Dependencies, Custom Formula, Sharing rules for automated alerts, field updates and Email generation.
Environment: Salesforce, Salesforce.com IDE, Sales Cloud, SOQL, APEX Classes, APEX Triggers, Integrations, REST, API, JSON, Security, Sharing, VS code, GIT, Salesforce DX, Version control system, Reports, Data loader, Data Import wizard.
PROJECT 5:
AT&T-Offshore
May 2017 to June 2019
Salesforce Developer
Responsibilities:
Involved in understanding client requirements, analyzing, and implementing the requirements.
Developed UI using visual force.
Configured R-CRM application for multiple countries like setting role hierarchy, sharing rules, assignment rules, escalation rules, queues, approval process, and workflows.
Worked on Apex Triggers and Apex Classes for custom logic.
Writing test classes for custom controllers and triggers, which includes positive and negative test cases.
Set up a CRM strategy and defined Salesforce as the standard tool for Service Cloud.
Developed the entire integration with case management part for Service Cloud.
Implemented the Case Object Integration and Implementation part of the Service Cloud
Developed Batch job for bulk update information by making callout to the web service. And by using schedule apex scheduled the batch job at specific time interval.
Responsible for migrating metadata from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Integrate Salesforce with systems and create APIs that can be consumed by external applications by integrating it with web services such as SOAP APIs, REST APIs, bulk APIs, and metadata APIs.
Implemented case management involved in creation of web to case, email to case, and assign cases to the specific country queues.
Environment: Salesforce, Salesforce.com IDE, Service Cloud, SOQL, APEX Classes, APEX Triggers, Integrations, REST, API, JSON, Security, Sharing, VS code, GIT, Version control system, Reports, Data loader, Data Import wizard.
PROJECT 6:
Ooredoo Telecom– Qatar/Kuwait
Dec 2015 to May 2017
Salesforce Developer
Environment: Siebel / Salesforce Developer
Responsibilities:
Participated in business meetings with Ooredoo IT stakeholders to gather CRM, loyalty, and order management requirements aligned with telecom service operations.
Coordinated with the Ooredoo IT team for ongoing solution design discussions, technical requirement gathering, and OMS alignment for order processing.
Involved in code migration, API integrations, and web service implementations, enabling seamless communication between Salesforce and external order and loyalty systems.
Created and configured a telecom Loyalty Program, supporting loyalty tiers, promotional campaigns, and points-based redemptions through real-time API integrations.
Analyzed High-Level Design (HLD) documents and authored Low-Level Design (LLD) for Loyalty Management modules such as Tiers, Promotions, Products, and Loyalty Members.
Led configuration and implementation of Loyalty Products and Promotions, with integrated OMS workflows for loyalty-based product redemptions, service activations, and fulfillment tracking.
Integrated Salesforce with third-party order and fulfillment platforms using REST APIs, enabling synchronization of loyalty product redemptions and service orders with downstream OMS systems.
Conducted walk-throughs and feedback sessions with end users and business stakeholders to capture change requests and improve CRM and OMS-linked processes.
Participated in application debugging and troubleshooting sessions, resolving issues related to CRM logic, loyalty logic, and order sync failures with OMS.
Created and maintained custom objects, workflows, page layouts, profiles, and validation rules to support CRM, loyalty, and order orchestration use cases.
Developed a Sales Cloud CRM strategy, standardizing Salesforce as the core platform for sales, customer loyalty, and integrated order tracking.
Customized Salesforce based on Ooredoo’s telecom-specific needs, including OMS fields and status tracking logic for order lifecycle management.
Developed APIs consumable by external OMS applications, including endpoints for quote, product, loyalty redemption, and order sync, using REST, SOAP, Bulk, and Metadata APIs.
Conducted thorough unit testing and validation of integrations with OMS for order submission, updates, cancellations, and fulfillment results.
Worked extensively on Salesforce-to-OMS integration using REST and SOAP APIs for real-time order orchestration and customer experience continuity.
Utilized SOQL and SOSL queries to manage large-volume telecom customer and order data, enhancing data availability and reliability for CRM and OMS processes.
Led Salesforce application setup, customization, and optimization, including custom objects and components to support loyalty and order workflows.
Analyzed application performance bottlenecks, with a focus on identifying redundant customizations and inefficient OMS-related API calls.
Reviewed and assessed code quality, interface design, and custom logic with respect to their impact on OMS processing and overall system performance.
Worked closely with production support and implementation teams to resolve OMS integration issues, perform hotfixes, and manage seamless deployments across test and production environments.
Environment: Salesforce, Salesforce.com IDE, Sales Cloud, SOQL, APEX Classes, APEX Triggers, Integrations, REST, API, JSON, Security, Sharing, VS code, GIT, Version control system, Reports, Data loader, Data Import wizard.
PROJECT 7:
Novartis Health-Offshore
May 2015 to Dec 2015
Salesforce Developer
Responsibilities:
Responsible for interacting with business user’s requirement gathering, defining functional and technical specifications.
Responsible for Data model changes tracking and bridging gap between technical and business requirements.
Responsible for dealing with Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields, page layouts and upload of data.
Developed Apex Triggers, Apex Test Classes, Validation Rules, workflows and Visual force pages.
Set up Sales Cloud configurations and implemented Lead Management, Email integration and Sales Forecasting features.
Set up a CRM strategy and defined Salesforce as the standard tool for Sales Cloud.
Queried on custom and standard objects using SOQL using force.com explorer.
Involved in configuring reports (tabular, matrix, summary) and Dashboards.
Responsible for creating documents and use cases for change requests, bug tracking and coordination with business users and Developers.
Involved in unit, integration and regression testing and end to end user testing. Also involved with the business users during User Acceptance Testing and Training.
Environment: Salesforce, Salesforce.com IDE, Sales Cloud, SOQL, APEX Classes, APEX Triggers, Integrations, REST, API, JSON, Security, Sharing, VS code, GIT, Version control system, Reports, Data loader, Data Import wizard.
PROJECT 8:
IMUM-Offshore
Jan 2014 to May 2015
Siebel Loyalty Developer
Responsibilities:
●Responsible for interacting with business user’s requirement gathering, defining functional and technical specifications.
●Experienced on Order life cycle, loyalty, and Service Request life cycles.
●Well versed with Siebel Terminology and working knowledge of Siebel entities like Accounts
Management, Contacts, Events, Service Requests, Activities, Assets, Opportunities, Orders,
Member, Voucher, Promotion, Transaction, Tier etc.
●Extensively worked on Loyalty Tier upgrade, downgrade areas.
●Performed Data Mapping, Bulk imports of data in the Siebel database using EIM.
●Creating and modifying configuration (ifb) files to run the EIM import process to populate the base tables in optimal manner.
●Involved in extending columns in the Siebel base tables.
●Involved in data cleansing at the Staging table level while loading the data into EIM tables.
●Involved in tier implementation on loyalty and Order Management application.
●Interacted with the Business Requirements and the design team and prepared the Low Level
Design documentation studying the High-Level Design documents implementing Account,
Contact, Loyalty management and Tier Management modules. Understanding the
Operational pain areas.
● Studied the requirement and high-level design for the Order Billing process and prepared the
Low-level design document to configure the application and interfacing of the system with
external systems with Siebel Integration capabilities.
●Discussion on the pain areas in terms of Application performance.
●Analyzing their application Customizations, code quality, defects, etc.
●Discussing and Identify Obsoletes / redundancies, Customizations, Interfaces, etc.
●Understanding Application usage w r t the ‘Implementation’
●Environment: Siebel Sales 8.1, Oracle 11i, Configuration, e-script, Workflow Management.
PROJECT 9:
Qantas-Offshore
June 2010 to Jan 2014
Siebel Loyalty Developer
Responsibilities:
●Involved in Creating Loyalty Program.
●Interacted with the Business Requirements and the design team and prepared the Low-Level Design documentation studying the High-Level Design documents and implementing Loyalty management modules like Tiers, Promotions, Products, and Loyalty Members.
●Involved in Loyalty Product Configuration.
●Configuring Applets Pick Applets, Views, Screens, Joins, Links and Pick List.
●Configuring Drilldown objects and Toggle Applets.
●Configuring Workflows.
●Performed Data Mapping, Bulk imports of data in the Siebel database using EIM
●Creating and modifying configuration (ifb) files to run the EIM import process to populate the base tables in optimal manner.
●Involved in extending columns in the Siebel base tables.
●Involved in data cleansing at the Staging table level while loading the data into EIM tables.
●Extending database columns in Data Object Layer.
●Creating run time events, state models.
●Configuring TBUI’s (Task Based User Interface).
●Created Task applets, Task views, Task Groups, Task Events, and Task Chapters.
●Environment: Siebel Loyalty 8.1, Oracle 11i, Configuration, e-script, Workflow Management, TBUI.
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