Customer Service Agent

**** ***** **** ***, **********, UNITED STATES, **581 • **************@*****.*** • 228-***-****

LA TOYA BELCHER

remote agent

PROFESSIONAL SUMMARY

Customer service agent with 6 years of experience in the hospitality industry, excelling in communication and customer engagement while managing reservations and payments. Demonstrates a strong commitment to delivering exceptional service and fostering positive guest experiences. Eager to leverage skills in a remote setting to enhance customer satisfaction and operational efficiency.

EMPLOYMENT HISTORY

CUSTOMER SERVICE AGENTOct 2018 - Jan 2024

margarita vileMississippi

answering phones making hotel reservations and taking payments

CUSTOMER SERVICE AGENTMay 2014 - Nov 2017

verzion wirless

Handled customer inquiries and payments, enhancing satisfaction through effective communication.

Resolved billing issues, ensuring accurate transactions and improved customer retention.

Utilized problem-solving skills to address customer concerns, fostering trust and loyalty.

Achieved measurable results in payment processing efficiency, contributing to team goals.

Collaborated with team to streamline processes, resulting in improved service delivery.

SKILLS

communication (Expert).

EDUCATION

Pascagoula High

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