Customer Service Line Cook
Resume:
ALLISON
GONZALEZ
allisongonzalez***@gma
il.com
Las Vegas, NV 89119
Dynamic Bilingual Customer Service Professional with over 3 years of experience handling customer issues in
Restaurant settings and Business background. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction. Service-oriented with good multitasking, safety management and decision- making skills. Focused on surpassing expectations and driving team success.
PROFESSIONAL SUMMARY
Lee Canyon - Line Cook Supervisor
Las Vegas, NV • 12/2019 - 01/2021
Eventspm - Promotional Model
Las Vegas, NV • 05/2018 - 01/2020
WORK HISTORY
Checked each food item for freshness and provided
feedback to kitchen supervisor for removal.
•
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
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Maintained well-stocked stations with supplies and spices for maximum productivity.
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Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
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Prepared estimated 50 orders simultaneously during peak Time periods with 100% accuracy rate, maximizing customer satisfaction and repeat business.
•
Collaborated with restaurant Mangers to collect
information about specific customer desires and dietary needs.
•
Promoted and set up sales using communication and
marketing abilities.
•
Worked at trade shows, customer locations or on
marketing shoots.
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• Poured samples and demonstrated various features. Engaged customers with friendly demeanor and
extensive product knowledge.
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Mojave High School
North Las Vegas, NV •
SKILLS
• Food rotation
• Garnishing
• Portioning
• Food presentation talent
• Supply Management
• Staff Management
• Budgeting
• Business planning
Verbal and written
communication
•
• Teamwork
• Product Knowledge
• Quality Management
• Billing Inquiries
• Spanish translation
• Complaint resolution
• Display setup
• Product demonstrations
• Presentation skills
• Prospecting Clients
EDUCATION
03/2017
High School Diploma
PDQ Food Stores Inc. - Line Cook
Las Vegas, NV • 03/2017 - 11/2019
Placed items on tables to create proper mood and
aesthetic appeal.
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Organized and stocked merchandise to keep necessary levels for sales demand.
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Set up and broke down promotional booths and tents, talked to potential customers for successful promotional events.
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Monitored all company inventory to ensure stock levels and databases were updated.
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Planned and organized sampling events by working
hand-in-hand with retail store managers and leaders.
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Inspected and cleaned food preparation areas to
maintain sanitary and safe food-handling practices.
•
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary
considerations.
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Removed food items from inventory and restocked
refrigerated and frozen cases to maintain product
availability.
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Handled portion control activities according to specified instructions provided by chef.
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Restocked and rotated food products using first-in, first-out method.
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Merchandised display cases and diligently promoted prepared foods to drive business revenue.
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Informed customers of delayed food items and offered estimated times to fill orders.
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Reported to Kitchen Manager before start of shift to receive assigned station, daily specials and other pertinent information.
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Verified compliance in preparation of menu items and customer special requests.
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