Customer Service Food

Temia Lakeia Jones

**** **** ***** **, *******, GA 30228

Phone: 678-***-**** Email: ************@*****.*** School Email: *********@*******.*******.***

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with experience in retail, food service, and logistics. Skilled in communication, problem-solving, and team collaboration. Committed to delivering excellent customer experiences and contributing to operational success. SKILLS

• Strong communication and active listening

• Leadership and teamwork abilities

• Excellent decision-making and problem-solving skills

• Customer service expertise with a focus on client satisfaction

• Time management and multitasking in fast-paced environments

• Cash handling and point-of-sale (POS) system experience

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Stocking and inventory management experience

• Adaptability and creativity in dynamic work settings PROFESSIONAL EXPERIENCE

Walmart – Cashier & Stocker

May 2024 – December 2024

• Assisted over 100 customers per shift, ensuring fast and accurate checkout experiences.

• Restocked shelves with merchandise efficiently to maintain inventory levels and a well-organized store.

• Conducted regular stock checks and ensured accurate product placement.

• Maintained a clean and organized work environment, contributing to overall store efficiency.

• Resolved customer inquiries and complaints in a professional manner. 2

FedEx – Package Handler

May 2022 – October 2022

• Loaded, sorted, and scanned over 500 packages daily with accuracy and speed.

• Collaborated with team members to meet delivery deadlines and ensure operational efficiency.

• Followed safety protocols to maintain a secure and hazard-free work environment. This Is It BBQ – Cashier

2022

• Managed cash transactions daily with 100% accuracy.

• Built rapport with customers, contributing to high satisfaction and repeat visits.

• Assisted with inventory restocking and maintained a clean workspace. IHOP – Server

September 2021 – August 2022

• Delivered exceptional customer service, managing up to 15 tables during peak hours.

• Worked closely with kitchen staff to ensure timely and accurate order delivery.

• Upsold menu items, increasing revenue and enhancing the dining experience. McDonald’s – Cashier

March 2020 – September 2021

• Processed an average of 200 customer orders daily with speed and precision.

• Maintained a positive demeanor, contributing to customer retention and satisfaction. EDUCATION

Clayton State University, Morrow, GA

Currently Pursuing a Bachelor’s Degree in Dental Hygiene August 2018 – Present

Lovejoy High School, Lovejoy, GA

High School Diploma

May 2022

3

ADDITIONAL QUALIFICATIONS

• Trained in food safety and sanitation procedures.

• Experience handling high-pressure environments and meeting strict deadlines.

• Familiarity with logistics and shipping operations in a warehouse setting.

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