Customer Service Store Manager
Resume:
Courtney Peters
Kentwood, LA *****
***********@*****.***
Professional Summary
A motivated, quick learner. Sets goals and achieves them. Excellent written and oral communication skills. Works well with people at all levels within the organization. Displays strong leadership, team building and problem solving skills. Possesses a firm work ethic and professional commitment. Experienced in Microsoft Suite, QuickBooks, Passport, Retalix, Madden Co, Fleetguard, and Navistar. Efficient in managing high volume retail P&L accountability. Customer centric focused. Work Experience
Store Manager
Murphy USA-Amite, LA
February 2023 to Present
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
Store Manager
Dollar General-Roseland, LA
January 2023 to February 2023
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Developed and executed marketing campaigns to increase brand awareness and attract new customers Operations Manager
Love's Travel Stops & Country Stores-McComb, MS
May 2019 to November 2022
Lead employees to accomplish task needed to provide WOW customer service; establish and maintain satisfied customer base; monitor cash intake and deposit records to increase accuracy and decrease discrepancies; help manage financial budget; conduct regular and accurate audits; assisted in recruiting, hiring, onboarding, and training of team members; observed employees individual strengths and weaknesses to begin mentoring ways to use strengths and improve weaknesses; use financial statements to help improve strategy for increasing margins and gross profit in high volume retail outlet Service Advisor
Love's Travel Stops & Country Stores-McComb, MS
February 2021 to November 2021
Complete service tickets for shop techs and mechanics; Provide customer with knowledgeable information to upsell and promote specials; Maintain safety policies set by OSHA and company policy; Operate Madden Co, Fleet Cross, J-Pro, and Navistar software; Provide customer service to corporate companies and drivers as well as owner operators
Shift Manager
Love's Travel Stops & Country Stores
July 2019 to February 2021
Manage store, restaurant, and tire shop employees to stay in task list and produce excellent customer service; Use DAX to control inventory counts and the receiving of vendors; Follow excellent cash control procedures; Use Madden co and Shop Connect to write invoices for tire shop; Use cash recycler, back office, and Fifth Third banking to make daily deposit; Balance daily deposit; Operate and balance Cat Scales; Keep a well maintained property and safe environment for employees and customers. Cashier
Love's Travel Stops & Country Stores
May 2019 to July 2019
Perform basic register functions to quickly get our customers back on the road. Keep store stocked and cleaned. Maintain roller grill, hot food cases, and open air refrigerator. Maintain cash integrity of my till and drop box.
Substitute Teacher
North Pike School District Control-McComb, MS
September 2017 to May 2019
Manage students in and out of classroom; assign and help students with assignments left by classroom teacher; work as a team player with other staff to be sure students are safe and. have adult supervision Data Entry
Stafford Accounting-Kentwood, LA
February 2012 to February 2013
Entered monthly accounting entries using QuickBooks and Passport; Figured Heavy Use Tax and completed form on IRS website; Created spreadsheet and entered sales tax information; Improved filing system; Created folders and filed appropriate papers; Ran and filed monthly and year-end reports; Performed administrative duties such as copying and faxing, and answering multi-phone line system Cashier
Whispering Pines Truck Plaza-Greensburg, LA
September 2008 to April 2009
Operated electronic register, phone card and lottery machine; stock work; Provided customer service Third Key Manager
Dollar General-Greensburg, LA
July 2008 to September 2008
Ensured that employees stayed on task; Balanced safe and completed necessary paperwork; Operated register when needed, stocked and fronted shelves, and kept store clean Assistant Manager/Manager
Family Dollar-Albany, LA
August 2007 to July 2008
Recruited, trained, and managed 2-5 employees; Opened/closed store and operated register when needed; Handled bank and cash entries; Prepared schedule within budget restrictions; Diplomatically resolved customer complaints; Verified inventory of delivery and confirmed in company software system; Stocked shelves and set up schematics, and kept store clean and organized Education
AA in Elementary Education
Southwest Mississippi Community College-Summit, MS December 2018
AAS in Business Office Technology
Northshore Technical College-Greensburg, LA
May 2011
High School Diploma
Amite County High School-Liberty, MS
May 2003
Skills
• Recruiting
• Budgeting
• Management
• Merchandising
• Profit & Loss
• Retail Management
• Payroll
• Leadership
• Upselling
• Team Management
• Crisis management
• Inventory Control
• Store Management Experience
• Bookkeeping
• Office Management
• Employee Orientation
• Communication skills
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Financial Report Writing
• Microsoft Outlook
• Accounting
• General Ledger Accounting
• Accounts Payable
Awards
Customer Commitment Award
December 2020
Love’s Travel Stop District Managers are allotted 3 per quarter to be given to top performers for carrying out company commitments to our customers
On the Spot Award
November 2020
Love’s Travel Stop; given by General Managers and above; received for going above and beyond on a task or assignment; the motto is “Get Caught Doing Something Good" On the Spot Award
October 2020
Love’s Travel Stop; given by General Managers and above; received for going above and beyond on a task or assignment; the motto is “Get Caught Doing Something Good On the Spot Award
October 2019
Love’s Travel Stop; given by General Managers and above; received for going above and beyond on a task or assignment; the motto is “Get Caught Doing Something Good Additional Information
CERTIFICATES:
June 2021 Intro to Financial Accounting; University of Pennsylvania certificate# May 2021 Modern Supervisor Skills; Institute of Certified Professional Managers Certificate#K5U4UKZSM62Q
April2021 Introduction to Marketing; University of Pennsylvania; Certificate No:WEMENC928DFY QuickBooks Certificate; National Association of State Boards of Accountancy; Certificate No: AU7o0wGAq9POARgqbLmnVeBPvZ46
Spring 2021 Post-Crisis Hospitality Management Certificate, University of South Florida, Muma College of Business, School of Hospitality and Tourism Management May 2011 Gold National Career Readiness Cert, Certificate #: TS3VRFB8D872 December 2010 National Professional Certification, NRF Foundation, Certification Number CF047616704440
Dec 2009. Certificate of Computer Operation Fluency; Technological Fluency Institute, Certificate No. 18478-884
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