Ux Researcher Bilingual Spanish

Adriana Cardona

Brookhaven, GA • 404-***-**** • [**********************@*****.***]

UX RESEARCHER Bilingual Spanish–English

Evidence driven professional with 3 + years researching, designing and validating digital solutions for mining, health tech, banking and transportation. Combine academic rigor (biology, sustainability) with lean and agile methods to turn user insights into measurable business outcomes. Strong in interviews, usability testing, heuristic/competitive analysis and cross functional workshops.

KEY SKILLS

* Planning & execution of qualitative and quantitative studies

* Interviews, shadowing, surveys, card sorting, tree testing

* Moderated / remote usability testing and A/B testing MAZE

* Journey maps, information architecture, JTBD

* Insight synthesis / Notion; executive dashboards

* Design sprint & stakeholder workshop facilitation

* Research workflow in Agile / Scrum environments

SELECTED PROJECTS

UX Researcher – Laboratoria Projects

Laboratoria • Remote • 2024

• BHP Billiton – Autonomous Truck Planning MVP – Discovery research with operators and planners (18 interviews, 2 field studies); journey map and IA reduced schedule deviations by 20 % and improved execution accuracy by 30 %.

• AIctive HealthTech – Rehabilitation Platform– Mixed methods research with patients and kinesiologists, 9 heuristic evaluation and AI app benchmark; dashboard & self diagnosis redesign raised intended use by 28 % and lowered predicted drop off by 18 %.

Research Assistant – Transport & Payment Flows

Banco Pichincha • Ecuador • 2022

• Supported stakeholder workshops and on site interviews with transit users in Guayaquil; insights shaped UX for credit card enrolment and international transfers.

Sustainability Analyst

Punto Net Telecom • Ecuador • 2023

• Led GHG inventory and carbon zero policy framework—demonstrating analytical depth and metric driven reporting.

ADDITIONAL EXPERIENCE IN RESEARCH, AGILE & REPORTING

Research Projects Analyst — National Polytechnic School • 2020 2022

• Monitored and evaluated 80 + R\&D projects, reviewing budgets and KPIs; consolidated reports for the Intellectual Property Office.

• Built progress dashboards and presented findings to researchers and executives, enabling data based funding decisions.

Coordinator, Innovation & Technology Transfer Hub (HubUIO) — Inter university consortium • 2019 2022

• Designed tech scouting studies and user surveys that informed transfer strategy across six universities.

• Facilitated ideation workshops and insight reports for 100 + researchers and academic startups.

Heuristic & Competitive Analyst (within *Marketing & Operations Coordinator*) — AJ Mountain Countertops • GA • 2024

• Conducted heuristic review and benchmark of five competitor sites; proposed quotation flow and material info improvements later implemented to enhance customer service.

Scrum Master – Digital Marketing & Payment Methods** — Banco Pichincha • 2022

• Implemented Agile framework for credit card flow on web and mobile, accelerating release cycle 25 %.

• Facilitated dailies, refinements and retros with cross functional teams (data, marketing, UX, dev).

• Founded *Payment Media Tribe*, defining OKRs and backlog tied to acquisition metrics.

EDUCATION & CERTIFICATIONS

UX Design Bootcamp, Laboratoria (2024)

M.Sc. Science Technology and Innovation, Innovation Speciality Universitat Politècnica de València, Spain (2021)

B.Sc. Biology, University of Carabobo, Venezuela

Coursera: Foundations of UX Research

TOOLS

Figma • FigJam • Miro • Maze • Lookback • Google Analytics • Jira • Confluence • Notion

LANGUAGES

Spanish (native) • English (working proficiency B1–B2; strong written communication)

AVAILABILITY

Remote or hybrid in Atlanta; permission to work in USA, open to contract or full time engagements.

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