Quality and Risk Management Patient Safety

Cynthia Nader, RN Sterling Heights, MI 586-***-****

*********@*****.*** linkedin.com/in/cynthiasnader

Professional Summary

Experienced nursing leader with over 30 years in quality improvement, compliance, risk management, chronic care management, staff education, and patient safety. Skilled in making positive changes, enhancing patient outcomes, and fostering teamwork to exceed expectations.

Core Competencies

• Advocacy

• Complaint & Grievance Management

• Quality & Risk Management

• Regulatory Compliance & Accreditation Survey Management

• Patient Safety & Experience Enhancement

• Root Cause Analysis (RCA) & Corrective Action Plans

Earlier Career Summary

Gained experience in care management, clinical management, patient advocacy, and administrative supervision, honing skills in researching and resolving grievances, optimizing operations, and fostering team leadership, which laid the groundwork for expertise in quality improvement and risk management.

Professional Skills

• Quality & Risk Management: Utilized data-driven strategies to mitigate risks, enhance patient safety, and optimize operational processes.

• Program Development: Developed and managed a mentor and preceptor program that increased staff retention and satisfaction, achieving full staffing of dialysis RNs and technicians for the first time in five years.

• Staff Education: Created and delivered dialysis training programs for RNs and technicians and facilitated regulatory and quality compliance sessions for management and staff.

• Regulatory Compliance & Auditing: Achieved consistent successful surveys over 18 years, with recognition for exceptional efficiency in documentation, resulting in positive feedback from a Joint Commission surveyor.

• Data Analysis & Process Improvement Leadership: Led teams in analyzing data, identifying inefficiencies, and reducing patient falls, C-diff outbreaks, and CLABSI infection rates, improving operational efficiency and reducing patient costs.

• Recruitment: Designed and executed a successful initiative to resolve staffing shortages by recruiting international nurses, conducting 50 interviews in two days, and onboarding 11 dialysis nurses.

• Infection Prevention & Patient Safety: Led a partnership with 25 hospitals on a dialysis catheter CLABSI reduction initiative, achieving a 50% decrease in infection rates.

• Technical Proficiency: Experienced in Epic and Cerner systems; proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Ai).

• Interviewing: Conducted all company interviews, assessing technical skills and cultural fit to ensure successful hires.

Employment History

Chronic Care Manager Esrun Health, Niagara Falls, NY 2/2024 – Present

• Establish monthly communication with assigned patients, create and monitor care plans, document interactions, and coordinate with multidisciplinary team.

Quality Improvement Coordinator Hema-tec, Inc., Clawson, MI 8/2018 – 7/2023

• Handpicked to establish and lead the Quality & Risk Management Department across 25 hospitals.

• Led audits and root cause analyses (RCAs) for Level 3 and 4 incidents, resolving and improving outcomes.

• Reduced complaints by 50% through communication training for staff.

• Implemented infection control plans and collaborated on a peritonitis RCA template with Cleveland Clinic.

• Launched a CLABSI reduction initiative and emergency preparedness plan during COVID-19.

• Increased patient satisfaction scores from 75% to 90% and ensured continuous survey readiness.

Director of Quality Management Select Specialty Hospital, Mt. Clemens, MI 1/2008 – 7/2018

• Led risk management and ensured timely responses per CMS/state rules.

• Coordinated PDCA/RCA-based quality improvement projects.

• Maintained Joint Commission readiness and trained staff on survey standards.

• Improved patient satisfaction through data analysis and staff engagement.

• Conducted safety rounds, health training, and facilitated governance meetings.

• Led OPPE/FPPE efforts for medical staff performance.

Education

Registered Nurse, Idabelle Firestone School of Nursing, Akron, Ohio

Licensure & Certifications

Active Registered Nurse (RN) License – State of Michigan

Technical Skills

Electronic Health Records (EHR): Epic, Cerner

Microsoft Office Suite (Word, Excel, Outlook, Power Point, Ai)

Strong understanding of regulatory compliance and quality standards

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