Technical Writer Customer Service

JUDY BRAZIL

**** *** ****** ******, *** Banos, CA 93635 **********@*****.*** Phone: 408-***-****

Objective

To contribute my professionalism to an organization/company that will benefit best from my expertise. Prefer Remote jobs only.

Qualifications

Technical Writer for over 10 years.

• Editing, creating and proofread many types of documents which include: SOPs, SMPs, EOPs, MPIs, FAQs, Test and Training Procedures, ASQ process control, Manufacturing Processes, SOEs, ISO compliance, Narratives, Process flow charts, Organization charts, Presentations, Labels, and Specification and Excel status documentation charts.

• Worked in Publications, Engineering, Manufacturing, Biotech and Document Control environments.

• Processed and implemented Manufacturing, Engineering and Biotech changes (ECOs, ECNs, DCR, etc.)

• Attention to Detail, Excellent Organizational skills, Phone Etiquette, Customer Service skills and I work well with others.

• Interviewed Subject Matter Experts (SMEs) if needed, and worked with many types of different backgrounds.

• ISO 9000 compliant, compliant to FDA and GMP documents and Auditor skills.

• Corrective Action follow-up and Continuous Improvement Techniques/Protocol.

• Trilingual - English, Portuguese, and Spanish.

• Interpreter for Portuguese to English sporadically for over 10 years. Programs and Software Experience

• MS Office, Framemaker, Photoshop, VI Editor, CorelDraw, Web Editor, OneNote, FrontPage, Word Perfect, Agile, Remedy Alliance Tool, MS Works, MS Access; Interleaf, Novamanage, Graphics software, Live link, Citrix, Lotus Notes, MS Project, Visio creating Flowcharts, Adobe Acrobat and PDF files.

• Apple and PC OS., MS Office 365 exposure, MS Outlook and UNIX Exposure. Company types

• Biotech, Network, Aerospace, Software, explosive company, Hardware and Semiconductor Job Experience

Velodyne LiDAR – (Kelly Services) 408-***-**** Sept. 2016 – May 2017 Morgan Hill, CA 95037

Title: Technical Writer (ISO 9000 initiative)

Update SOPs and MPI to reflect the ISO clause requirements for certification. Using MS Word and Visio. Obtain information from Engineers, Purchasing, Sales, etc.

Communicaid (on call only) Nov. 2015 – Current

San Jose, CA 95110

Title: Interpreter

Interpreter for Medical patients – Portuguese to English. On call through Communicaid for Doctors therapy appointments and Doctors’ appointments.

Pacific Scientific 831-***-**** Jan. 2008 – June 2015 Hollister, CA 95023

Title: Technical Writer

Created /updated Test, Engineering, Command Media and Operating Procedures, Forms, Flowcharts (in Visio); SOPs, Training, Safety & HR Documents, etc.; Cross Trained other departments; XL Status sheets. Successfully passed ISO 9000 and Quality audits with no Finding in 2009. Brought SOPs up-to-date after 10 years of being outdated. Applied Biosystems 800-***-**** Sept. 2007 – Jan. 2008 Foster City, CA 94404

Title: Technical Writer

Create Kit Procedures, Relabeling procedures, Repackaging Procedures, Raw Materials, SOPs, and Buffer Procedures along with other Specifications. Work in Molecular R&D Department.

Genentech (The Plus Group) May 2007 – Sept. 2008

So. San Francisco, CA 94080 888-***-****

Title: Clinical Research Form Specialist

Implement Data Manager changes to Clinical Research Forms using Adobe Frame Maker and MS Word. JUDY BRAZIL

Genentech (Continued) (IT Ascent) Nov. 2006 – May 2007 Title: Document/Technical Editor

Edit Raw Material Specifications in Nova Manage and MS Word software. Redline documents using Adobe Acrobat Red line Editor. Proofread, Coordinate, and Release different types of documentation. Tekside.net (Site currently nonexistent) Jan. 2006 – Nov. 2006 San Jose, CA 95116

Title: Web content Writer and Editor

Ensured documentation published online was correct and adequate. Acquired drawings from web customers and integrated in the web pages; Edited data using UNIX Vi editor tool for Web pages. Proofread promotional data. Technical Editing. Cisco 800-***-**** Sept. 2005 – Dec. 2005

San Jose, CA 95134

Title: Onsite Vendor Administrator (Administrative Assistant) Order computers, generated weekly Pipeline reports for Capital Leasing dept., Posted weekly reports into Livelink and gave permissions and training. Generated weekly Funding Forecast report. Requests to set up meetings and Travel arrangements. Placed food orders and reservations (hotel & restaurant). Assist Cisco Capital E nterprise and Commercial business needed. Cisco (Two Shea Consulting) Feb. 2004 – Sept. 2005 San Jose, CA 95134 800-***-****

Title: Sarbanes Oxley (S-OX) Document Control Administrator SOX 404 & 302 Compliance - Reviewed Risk Control Matrices. Maintained SOX Livelink, granted permissions & revoked. Created Presentations, procedures. Created statistical reports in Excel on document stats to Click Accept (SOX at CISCO). Updates in MS Project for Project Managers. Managed Change control process and distribution mailer lists/aliases. Processed documents following SOX FY04 & FY05. Gave permissions to (Correction Action Tracking) database, meeting minutes. At the end of the project, Cisco passed SOX 404 & 302 compliance successfully. Sunpower (Onpoint Staffing) Oct 2003 - March 2004

San Jose, CA 95134 800-***-****

Title: ISO Technical Writer

Created & edited Manufacturing docs for ISO 9000 compliance. Interviewed SME’s, created flowcharts - Chemical Handling & Storage, Coin Roll, Shipping & Purchasing Procedures, etc. Genentech (Adecco) Aug 2003 - Sept 2003

So. San Francisco, CA 94080 888-***-****

Title: Technical Writer

Porrino, Spain Reverse Osmosis Document procedures, Timeline updates, team role assignments, red lines, meeting minutes. Visio flowcharts. Quality GMP training. – Project cancelled.

Abbott Laboratories (Manpower) Apr 2003 - Aug 2003 Santa Clara, CA 95054 408-***-****

Title: Technical Editor

Proofread labels, insertion cards, 500+ page manuals for Tech Docs. Performed GMP & Quality training. Filing – Ensured LCR’s were implemented into labels & applicable docs. Bar Coding validation. Compliance to cGMP and CFR Part 11. Xoma (Aerotek) Sept 2002 - Feb 2003

Berkeley CA 94710 510-***-****

Title: Document Writer

Implementation of ECOs, BPRs, MDR to SOPs, Batch Reports & Medical Record Docs. Complied with GLP, GMP, CFR-21 Part 11 & FDA. Adhered to Safety processes. Verified & validated documents. Fujitsu (Indusa) Feb . 2002 – June 2002

Sunnyvale, CA 94085 408-***-****

Title: Technical Writer

Operations Server internal to Fujitsu Tech. Procedures Manual. I did structured mapping of data within manuals. Conversion of Japanese language by translators to English document for Instructional Manual. Page 2

JUDY BRAZIL

Therasense (now Abbott) (Raging Mouse) Dec. 2001 – Feb. 2002 Alameda, CA 94502 888-***-****

Title: Technical Editor

Quality – GMP compliance with Citrix of customer complaints. Incorporate resolutions. Check for defective part evidence in regards to customer complaints. Document retention in Agile.

Aptix (Adecco) Oct. 2001 – Dec. 2001

San Jose CA

Title: Technical Writer

Insertion Cards, Update of Technical Documents. - Data Sheets. Bug reporting of FPGA product software via UNIX. Export of screenshots to documents. Redlines – hardcopy and emails. Spincircuit (acquired by Cadence) (West Valley Engineering) Jul. 2001 – Sept. 2001 San Jose CA

Title: Technical Writer

Created Admin. & Technical software Guides & FAQs. Performed bug Reports. Asyst Technologies (now out of state) (ATR International) Dec. 2000 – April 2001 Fremont, CA

Title: Technical Writer

Robotic Tech. Manual for specific products. Interviewed, mapped, trained on product performance and parts lists. Weekly meetings with redlines and updates to tech manuals. Tech. Pubs department. Smart Card Reader. Applied Materials (West Valley Engineering) Jan. 2000 – Dec. 2000 Santa Clara, CA

Title: Technical Writer

ISO 9000 compliance. Created Business Processes and assisted in creation of ISO Quality Manual for ISO 9000 training. Completed Internal Auditor course for ISO 9000. Created & edited all element docs. applicable to ISO 9000 & Flowcharts. Sanmina (Coast Personnel) Apr. 2000 – Sep. 2000

Fremont, CA

Title: Technical Writer

Assembly SOE (Sequence of Events) with Coreldraw for Manufacturing and Assemblies. Cable harness instructions, Digital photos, Installation processes, implementation of BOMs and Part numbers. FURTHER PAST JOBS (Semiconductor and Disk Drive Manufacturers) PROVIDED AS REQUESTED. Education

West Valley & Evergreen Colleges: Business Administration, Business English & Business Law Class Compugraphics & Varityper Typesetter certification (operational) TWI of Mountain View Technical Writing - Certificate #TW0197JB Neville Clarke Course QS/ISO 9000 - (Lead Assessor) Cert. # 0119A100695/11 Reg. #A2174 National (NSC) University Quality System training & Adv. Auditor class Vincler Communications Business & Technical Writing Workshop (at Altera Company) DNV & Auditor course ISO 9000 QMS Workshop Internal Auditing class ISO 9000 DNV Auditor Training (Applied Materials) FDA CFR 11/GMP Training FDA/GMP Training for Biotech (National, Therasense, Abbott, Genentech & XOMA) Xoma and Cisco Systems, Inc 'Livelink' Doc. Management System – (Coordinator, Administrator functions) OSHA training, done at: National, Altera, Sanmina and SunPower Sarbanes Oxley (S-OX 302 & 404) Training on Compliance and scheme was according to SEC regulations – 2004 References Available Upon Request

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