Customer Service Data Entry

Liz Rodriquez

*************@*****.*** 469-***-**** THE COLONY, TX

SUMMARY

Seeking Customer Service/retention role with 12+ years of experience in client interaction positions. Excelled with customer service and data entry as a Database Specialist at Rental Beast. Inbound Customer Service Representative at Capital One, providing problem-solving and enhancing customer banking experiences. Proven track record in customer retention and data accuracy at Globe Life Insurance and Iron Mountain.

Rental Beast Inc - Remote April 2016 - April 2025

Database Specialist

Produce an accurate and complete database of residential real estate inventory by conducting daily interviews with property managers, landlords and other real estate professionals to obtain real-time rental data. Ensure database accuracy and completeness by updating real-time rental data from various real estate professionals. Facilitate access to current and reliable rental market information through meticulous research, data collection, and verification processes. Quality assurance of accuracy of the entire database. Auditing reports, review, and approval of pending listings entered by feed syndication. Communication via telephone, Microsoft Teams, and email on a daily basis.

Capital One Bank (Apple One Contract Employee)December 2015 - April 2016 Inbound Customer Service Representative

Taking inbound calls to assist customers with their banking inquiries. Using creative problem solving to help customers with their current banking needs. Providing banking options/services that enhance customers experience and make it more convenient. Also ensuring to meet department goals and standards.

Globe Life Insurance Company Torchmark March 2014 – July 2015 Customer Retention Specialist

Responsibilities include receiving inbound cancellation calls by providing customer service and explaining benefits in order to conserve. Make outbound calls on existing policies to collect premium payments to activate coverage. Special project; organize and enter all written correspondence for record keeping prior to being passed out to reps. Also ensure the operations of the database to record confidential banking information as well as update the outcome of the call. Iron Mountain (Insight Global Contract Employee) November 2013 – January 2014 Data Entry Specialist

Duties include reviewing confidential files, entering the needed information into the database with ensured accuracy meeting project specific standards and production rates. As well as manually removing and relocating of boxes containing files to process. In addition, also reviewing and transmitting production of the department.

Cartus Corporation (Cartus Temporary Employee) Irving, TX May 2013 – August 2013 Welcome Center Relocation Specialist

Responsibilities included conducting initial outbound calls, ensuring quality customer service to transferees while verifying their contact information, scheduling appointments, and providing basic real estate information.

Globe Life Insurance Company Mckinney, TX June 2011 – March 2013 Conservation Representative

Responsibilities included receiving inbound cancellation calls by providing customer service and explaining benefits in order to conserve, making outbound calls on existing policies to collect premium payments to activate coverage, processing waivers of premium payments, contacting customers to verify information when unable to process while updating spreadsheets, and ensuring the operation of the database to record confidential banking information as well as update the outcome of the call.

Stephen Pierce International Inc. McKinney, TX February 2011 - May 2011 Office Admin / Travel Coordinator / Billing Assistant/Customer Service Office Admin duties included greeting the public, referring clients to appropriate staff members, answering phones, route calls and taking messages, research vendors, schedule appointments, order supplies, and upholding inventory. Travel responsibilities included examining, negotiating, and scheduling workshop venues to get the best value and ensure that all paperwork was complete. Completing all travel and lodging arrangements for employees to travel. Billing assistant/customer service’s day to day included concisely entering data from workshops of buyer’s information into online databases, conducting phone calls to buyers to ensure product delivery and answer any follow up questions, read and respond to tickets entered by customers, and contact and confirm guests to attend Stephen Pierce’s workshop(s).

Texas Star Commercial Maintenance Inc., Carrollton, TX September 2010 – February 2011 Office Manager

Responsibilities included using QuickBooks for accounts payable/receivable, processing payroll, reconciling receipts within all accounts both personal and business. Setting up corporate accounts, ordering supplies, and paying sales taxes monthly/quarterly. Verified legal status of hired employees, their 1099s, W-2s and W-9s.

Marquis at Preston Park Condominiums, Plano, TX Mar 2009 – September 2010 Property/Office Manager

Property manager’s responsibilities included managing all aspects of the 127 unit complex of renters/owners including compliance with HOA by-laws, preparation for HOA Board meetings, and use of QuickBooks for AP/AR and HOA accounts. Supervised employees and vendors to schedule and ensure maintenance for property was complete. Set up corporate accounts for supplies, answered a multi line phone system, and made daily deposits at the bank from payments for HOA dues and water payments.

Albertsons LLC McKinney, TX 2004-2009

Butcher Block Supervisor

Duties were to increase sales by using methods of up-selling promotional products and creating announcements to enhance products which increased customer revenue; Ensuring that inventory was maintained, with FIFO strategy and enforced the necessity of keeping department clean; assisting in the department’s training for our staff to be customer service savvy and to work as a team. When other departments needed assistance I was willing to help if possible. Bakery Clerk

Duties included offering friendly outgoing help to every customer, packaging and putting baked products on the sale floor to assist the baker, keeping the department organized and cleaned, taking cake orders, and helping with writing on cakes.

Cashier/Barista

Responsibilities included working with customers, multi-tasking while taking orders, entering specific PLU code in register for purchases, as well as making the correct drink orders; As a cashier my duties included working with customers directly, helping them find products, and handling money.

EDUCATION

McKinney High School – Graduated 2004

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