Customer Service Marketing

University of Colorado Boulder Graduated May, ****

Bachelor of Arts and Sciences, Psychology

Relevant Coursework: Sport Psychology, Psychology and Neuroscience of Exercise, Social Psychology, Psychology of Perception EDUCATION

Nashville, TN · *****************@*****.*** · 970-***-**** · www.linkedin.com/in/reganmitchell1 Regan Mitchell

EXPERIENCE

University of Colorado Athletics Department, Boulder, CO August 2024 - May 2025 Marketing and Fan Experience Intern

Assisted with the execution of in-game promotions, fan engagement strategies, and themes for multiple sports including football, basketball, lacrosse, volleyball, and soccer

Coordinated with student sections, mascots, and spirit squads to ensure seamless fan experience and interactions Supported the development of marketing plans to increase attendance and enhance the overall game day mood Managed pre-game and halftime activities, which include on-field/in-arena contests, and sponsorship activations Collaborated with internal departments (communications, operations) to ensure a smooth game day experience Helped maintain inventory and set up/take down of marketing materials at events Provided excellent customer service to VIP guests, fans, and donors during athletic events Gathered fan feedback to help improve game day and enhance long-term engagement Target, Boulder, CO June 2024 - Present

Fulfillment Team Expert

Pick, pack, and prepare guest orders for same-day pick up with speed, accuracy, and attention to detail Maintain high productivity and quality standards within a fast-paced retail environment Collaborate with team members and other departments to ensure a timely order fulfillment and guest satisfaction Provide exceptional guest service by assisting guests and resolving issues in a prompt manner Demonstrate flexibility by taking on additional responsibilities as needed University of Colorado Athletics Department, Boulder, CO August 2022 - 2023 Equipment Manager

Managed daily operations of the athletic equipment for football, ensuring timely distribution, maintenance and inventory control Coordinated with coaching staff to prepare and organize gear for practices, and game day Set up locker rooms before competitions, ensuring athletes had the necessary equipment and supplies Maintained detailed records of inventory, oversaw laundering, and upkeep of uniforms, practice gear, and team apparel to meet standards of the team

Provided on-site equipment support during practices and games, including real-time adjustments Fostered strong relationships with athletic trainers, coaches, and operations staff to meet program needs Rocky Mountain Day Camp, Boulder, CO Summer 2023

Youth Camp Counselor

Supervised and engaged groups of children in daily activities, ensuring a safe, inclusive, and positive environment Built meaningful relationships with campers by promoting confidence, personal growth, and teamwork Managed conflict resolution and behavioral issues to adhere to guidelines Led recreational games, sports, crafts, and educational activities tailored to various age groups Enforced safety protocols and responded calmly to emergencies or injuries, administering first aid when necessary Collaborated with fellow counselors to maintain smooth operations Snowmass Recreation Center, Snowmass, CO 2021 - 2022 Camp Counselor & Front Desk Attendant

Coordinated staff schedules to ensure proper coverage for camp activities, front desk operations, and events Served as a communication hub between counselors, staff, and parents for daily logistics Managed camper check-in/check-out processes and maintained accurate attendance and emergency contact records Led groups of children to engage in educational, recreational, and team-building activities Provided front desk support by answering phones, assisting with registration, and responding to inquiries Handled scheduling conflicts and last-minute changes with flexibility and strong problem-solving skills Clark’s Market, Snowmass, CO 2019 - 2020

Cashier and Barista

Prepared and served a variety of beverages with accuracy, speed, and attention to customer preference Operated POS system to efficiently process transactions, manage cash handling, and issue refunds Maintained cleanliness and organization of the store Collaborated with team members to ensure a seamless customer experience Secure Environment Systems, Aspen, CO 2018 - 2020

Content Editor

Edited, formatted, and proofread written and digital content for consistency, and clarity for client brands Collaborated with communications and IT teams for accurate website content Supported special events and fundraisers for non-profit clients by preparing donor lists, promotional materials, and event signage Created and organized content calendars and conducted quality checks on digital communications prior to publication Assisted with event day logistics including guest check-in, digital content setup, and post-event reporting SKILLS

Experience in using Shoflo for creating game day scripts, Sound Director for in-game music Proficient in Google Workspace (Docs, Sheets, Slides, Forms, Drive)

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