Customer Service Support Assistant

Alyson Woods

Conroe, TX ■ ***************@*****.*** ■ 217-***-****

SUMMARY

Dynamic professional with a proven track record at Valleywise, adept in legal document preparation and customer service excellence. Leveraged expertise in database management and ethical compliance to streamline operations and enhance client satisfaction. Recognized for strategic decision-making and fostering strong relationships, contributing to sustained business growth and operational efficiency. EXPERIENCE

Legal Support Assistant

Valleywise April 2022 - Current, Mesa, AZ

• Authored treatment adherence reports for court filings that enabled judges to make informed decisions, addressing key issues in over 1,000 court-ordered cases processed; one of the performers with highest volume.

• Demonstrated expert knowledge of COE and COT processes to ensure timely and accurate filing for over 1,000 cases.

• Facilitated collection of essential guardianship paperwork through engagement with family members.

• Conducted consistent updates for EPIC and Quanum databases.

• Executed E-Filing systems at all three sites to handle daily COTS and Detention Orders efficiently.

• Engaged with court teams to secure consistent and reliable recordkeeping of COTs.

• Assisted team members by clarifying questions related to organizational legal workflows.

• Increased the number of COT filings per facility with accurate E-Filing and time management.

• Aided in streamlining legal documentation workflows, resulting in a 15% decrease in processing time for patient-related legal documents by employing efficient filing systems and enhanced collaboration with court personnel. Administrative Assistant

Valleywise

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Ensured confidentiality of sensitive information by following stringent privacy policies.

• Established excellent customer service through effective issue resolution and swift responses.

January 2020 - April 2022, Mesa, AZ

Program Service Evaluator 3

State of Arizona November 2017 - January 2020, Gilbert, AZ

• Facilitate individuals' applications for financial and health benefits.

• Executed meticulous process improvements for programs to align with regulatory requirements.

• Accomplished 100% currency correctness each month.

• Increased overall monetary savings for the state consistently for 2 years..

• Granted numerous awards for managing accurate and comprehensive cases.

• Boosted program success through strategic analysis and recommendations for tech platforms.

• Assessed eligibility determinations for over 200 cases monthly, employing data-driven methodologies to ensure compliance with state policies and increase departmental efficiency by 15%. Independent Insurance Agent

Aflac May 2016 - November 2017, Gilbert, AZ

• Highlighted advantages of supplemental insurance plans during consultations with small enterprises.

• Designed insurance solutions enabling access to coverage for underserved individuals.

• Delivered additional protection to enhance policyholder benefits.

• Honored with multiple certificates for exceptional success in the initial year.

• Tailored insurance options to individual needs, boosting overall client satisfaction.

• Cultivated strong connections with industry professionals including financial advisors and real estate agents. Patient Financial Services 1

Banner Staffing November 2015 - May 2016, Gilbert, AZ

• Assisted outpatient individuals in checking in for various procedures including verifying insurance benefits and collecting co-pays and deductibles showing increase in revenue and preventing financial losses.

• Guaranteed secure handling of sensitive patient information in line with regulations.

• Elevated client contentment by ensuring prompt and precise fiscal updates.

• Addressed insurance queries effectively to promote patient well-being. General Manager

Dal Acres Kennels May 1995 - August 2015, Springfield, IL

• Trained staff consistently to enhance skillsets.

• Managed front and back office operations effectively ensuring increased revenue each year of 10%.

• Achieved the honor of being voted Best in Springfield in our category 7 years in a row.

• Achieved sustained revenue gains through proactive business development.

• Fostered enduring partnerships with clients, vendors, and partners to drive sustained growth.

• Designed and launched methods to augment financial performance.

• Increased clientele each year due to strong word-of-mouth referrals.

• Supervised financial plans, performance appraisals, training procedures, scheduling operations and contract discussions.

• Cultivated positive dynamics among diverse professionals, boosting morale. EDUCATION

No Degree: Information Technology Management

Western Governors University • Salt Lake City, UT • January 2015

• Studied information Technology and earned several certifications at the time.

• Additional Coursework in Information Technology Management concentrated on coding and website development. CERTIFICATIONS

Certified Public Notary - State of Arizona

SKILLS

Microsoft Office Applications

Employee Supervision

Office Management

Customer and client relations

Strategic Decision Making

Problem Resolution

Operational Administration

File Management

Administrative Operations

Payroll and budgeting

Legal terminology

Troubleshooting complex problems

Ethics compliance

Legal/Court processes

Multi-line switchboard

Legal documentation

Database management

Customer service

Court filing

Proofreading

Transcription

Medical terminology

Notary public

Legal document preparation

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