Data Entry Customer Service
Resume:
Dana Upton
Boonville, IN **601
************@*****.*** May 29, 2025
To Whom It May Concern,
I am writing to inquire about any possible openings in your company and feel that my experience will be an asset for your company. I have several years of clerical, customer service, project management, data entry, medical, Title experience, Office Administrator as well as some HR experience and really enjoy working with people on a daily basis.
Enclosed you will find my résumé outlining my many attributes. A few of the skills I possess that will ensure my success in this position include:
Excellent time management skills
The ability to work well within a team or on my own
Attention to detail
Dedication to high customer service standards
The ability to complete multiple tasks at once
Pleasant and outgoing attitude
Please contact me to discuss how I may become an asset for your company. I may be reached via any of the information listed in this letter or my résumé. I have also attached a list of references. Thank you for your time and consideration. I look forward to speaking with you.
Sincerely,
Dana M. Upton
Dana M. Upton
1300 Washington Ave, Boonville, IN 47601 812-***-**** ************@*****.***
Objective
Obtain a career focused on strong computer and interpersonal communication skills, Administrative, clerical, data entry or office management work.
Experience
Office Administrator/ Commissioner Administrative Assistant / Asst. Admin/ HR Manager – Warrick County Government (Surveyors Office / Commissioners Office) February 2022- Current
Develop and manage payroll and budgets and assist with administrative activities in establishing standards and procedures.
Answer telephone and greet office guests
Provide information and assist in drainage issues, surveying issues and/or direct callers to appropriate individual or department.
Variety of clerical functions such as typing, copying, filing documents for the Surveyor & Drainage Board, Commissioner, processing incoming/outgoing mail, receiving and receipting various fees, transcribing, typing, reviewing and distributing minutes for the Drainage Board meetings.
Prepare and process claims/vouchers for department payroll and other costs, calculating totals and balancing with the Auditors Office reports.
Submittal of Jail Bond Disbursement reports
Interviewing applicants
Setting up New Hire Employee files in our main LOW system and in time keeping system
New Hire Reporting and E-Verify reporting
Managing and Processing all Employee Benefits and Retirement
Onboarding and termination of Employees Prepares and/or receives advertisements for positions within the County, posting position vacancy announcements locally, placing advertisements with the appropriate media, receiving applications for jobs, and coordinating interview times with hiring authority. Sets up interviews, participates in interviews, as requested by the hiring authority, prepares written job offer and prepares and mails out rejection letters, and conducts limited background investigations.
Provides orientation to new hire personnel, preparing personnel forms, explaining various benefit packages, and providing past or present employment verification in accordance with County policy.
Creates and maintains a variety of personnel forms and directs maintenance or personnel records, maintain and updating confidential and applicant files.
Coordinates open enrollment process to insure changes with outside vendors, clinics, insurance carriers, consultants, and other parties as necessary.
Assists employees in obtaining information regarding INPRS and Hoosier start benefits.
Conducts exit interviews and collects County Property such as key cards and County identification.
Assists in reviewing job descriptions, and maintaining the County job classification system.
Completes and processes appropriate paperwork, such as OHSA forms, occupational injury survey, and processes workers' compensation claims.
Assists with safety, risk management needs, and unemployment issues, and participates in unemployment appeals and hearings.
Administers employee benefit programs, develops and/or amends programs and completes and processes necessary paperwork, and manages enrollment and terminations of benefits for eligible employees.
Reviews cost outlay for all insurance and makes recommendations of County officials, verifies insurance billings and payments of insurance claims, and contacts vendor to resolve disputes.
Plans and administers safety programs and inspections with County workers' compensation
. .
insurance carrier.
Prepares a variety of reports on personnel, insurance, and safety-related matters, verifies figures, and submits to appropriate agencies as needed.
Provides administrative support to County Commissioners.
Serves as liaison between Council Personnel Committee, elected officials, and department heads.
Attends professional meetings and workshops as needed or required. Performs related duties as assigned.
Data Entry/Processor/Typist, First Advantage Title March 2016-2022 Typist (3rd position-promoted)
Type Commitments that are sent to Clients, Realtors & Lenders outlining the title of the property
Generate and produce the Closing Protection Letters that are issued
Create Miscellaneous documents such as Affidavits, Deeds, Releases etc for Closing Transaction
Partially Examine documents and search
Input data into the codes used by the Examiner/Attorney
Type out Legal Descriptions and proof for County Documents to be used or recorded
Work with the Examiner/Attorney on Land Title Documents Processor (2nd position-promoted)
Processing/Clearing Title
Reviewing Title documents
Verifying HOA and misc. information needed for title
Preparing Title Warranty Deeds, Sales Disclosures and Mortgage Exemptions as well as affidavits
Coordinating Closing dates
Ordering Payoffs for Mortgage or Lien releases Data Entry (1st position)
Answering Phones
Front Desk Reception including greeting and coordinating clients for closings, Fed Ex/UPS, Mail deliveries
Data Entry including new orders, verifying contract, Buyer/Seller, Agent and property information
Creating initial files in CORE system as well as Manila folders
Assisting with Title Mainman Administrator, Claytons Services/Konecranes, May 2015-March 2016 (temp help)
Answering Phones
All Filing for Branch
Data Entry, Generating Reports
Processing inspection results
Sorting & Making Customer Inspection result books
Creating profiles, Equipment, Tasks lists accordingly
QC Calls
UniForm ordering, weekly checks
Monthly Inspection Folders
Commitments, Final Title Policies and CORE documents
APD Collision Repair Implementation Coord., Mitchell International, August, 2013-Oct 2014 (site closure)
Implement shops for new programs
Verified account information and submitted account change forms
Retrieved contract information
Processed/generated contracts using SFDC for new/existing shops
Updated implementation and contract status with shops via phone and email
Coordinated implementations throughout implementation team
Attended weekly project meetings
Delegated work for each project between other coordinators
Data entry
Updating reporting spreadsheets
PCT II in OR/Surgery Department, Deaconess Hospital, October, 2012-August, 2013
Interviewed patients prior to procedure
Verified correct paperwork had been completed
Applied the appropriate monitoring devices on patients for surgery
Delivered and retrieved patients from hospital floor to OR for surgery
Served as patient safety advocate
Stocked fluids as well as anesthesia carts /Inventory
Cleaned and stocked OR after procedures
Assisted RN’s, surgeons, and anesthesiologists with their needs
Completed training for CPR and EPIC
Cared for clipper preparation
Call Center Specialist, UAP Medical Clinic, Terre Haute, IN, Dec., 2011-Oct., 2012
Answered and transferred phone calls
Scheduled appointments
Faxed documents
Established new patient files
Assisted with medication refill requests
Verified insurance information
Used Epic, Citrix, and EMR
Ensured patient confidentiality
Gained experience in several departments including orthopedics, rheumatology, neurology, pediatrics, endocrinology, oncology, and others
Education
Currently working towards HR, CP Certification through SHRM
Harrison College, Terre Haute, IN, ACICS accredited Certificate in Medical Terminology, June, 2012
Rogers Hair Academy, Evansville, IN NACCAS accredited, Cosmetology
Boonville High School, Boonville, IN, Business, May, 2006
Certifications/Licensing
Resident Producer- Title License 2019-2022
Notary Public for State of Indiana 2019-present
Indiana State Health, Accident & Life Insurance License, November 2014
Skill Summary
Developed communication skills
Self-starter with excellent time management abilities Detail-oriented
Hard working individual
Dedicated to continual improvement
Computer Skills
Proficient in Microsoft Word, Excel, Lync, Outlook, and Power Point as well as Softpro, Sales Force, Chatter, SharePoint, WennSoft, CRM, CORE, LOW, Rightstuff several software’s used in the Medical Field including EMR, Epic & Citrix.
Contact this candidate