Service Representative Customer

OYINDAMOLA O. OSAVBEMI PAGE * OF *

Oyindamola O. Osavbemi

Toronto, Ontario (437) 733 - 9186 l **********@*****.***, ***********@*****.*** linkedin.com/in/oyindamola-olusola-osavbemi

PROFILE

A detail-oriented and client-focused professional with experience in hospitality. Seeking to leverage my skills in patient care, leadership, and project management to contribute effectively to customers’ relations and administrative role.

HIGHLIGHTS

● Skilled in fostering collaboration among interdisciplinary teams to enhance set objectives/targets.

● Proven ability to maintain composure and professionalism in high-pressure environments.

● A satisfactory completed Criminal Reference Check and Vulnerability Sector Check.

● Strong problem-solving skills, adept at quickly identifying and addressing challenges.

● Ability to handle daily mild to moderate physical exertion (i.e. constant standing, walking, reaching and frequent movements) on an occasional basis.

● Vaccines (COVID - 19 and others) are taken.

● First Aid & CPR/AED Standard Certificate

● Flexible, and adaptable to changing work experience EXPERIENCES

Volunteer

The 519, Toronto, ON

Jun. 2024 – Present

● Support in check-in of seniors and youths to scheduled programs/ requisitions.

● Assist in coordinating the programs tailored in giving senior's support.

● Assist in the administrative roles arranged for scheduled programs.

● Support in the organisation of weekly programs.

Health Care Assistant (Part-time)

PrimeCare Rehabilitation and the Elderly Home, Agege, Lagos Feb. 2022 – Jan. 2023

● Prioritized patient care by recognizing changes in health conditions and promptly alerting senior carers.

● Promoted person - centered care.

● Provided first-aid treatment to patients; motivated patients towards overall well-being. Supervisor Support/Customer Relations Personnel (Part-time) HoneyWealth FoodMart & Household Services, Suru-Lere, Lagos July 2015 – Nov. 2023

● Ensured proper coordination of daily operations. OYINDAMOLA O. OSAVBEMI PAGE 2 OF 2

● Maintained time management in all standards.

● Improved client satisfaction through efficient customer relations and operational oversight.

● Customers Service/Admin

● Geestone Ventures Ltd (March 2020 - Nov. 2023)

● Managed all incoming/outgoing calls

● Controlled customers’ requisitions.

● Kept all staff records and attended to clients’ needs.

● Liaised with other colleagues on staff issues

● Prepared reports to management on staff related issues. EDUCATION

Personal Support Worker

City Adult Learning Centre,

#1, Danforth Avenue Broadview, Ontario

Apr. 2025

Master’s Degree in Business Administration (Human Resource Management) Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria Dec. 2004

B. Ed. (Humanities - Social Studies)

Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria Aug. 2001

Certifications

● WHMIS 2015 – Dec. 2023

● Occupational Health & Safety Awareness – Jun. 2024

● Accessibility for Ontarians with Disabilities Act – Jun. 2024 & Dec. 2024

● Hospitality Training by Hospitality Workers’ Training Centre (HWTC) – Aug. 2024

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