Customer Service Fall River

Claudia L. Pina

**** *** ** **** *****, MA *****

Cell: 774-***-****

************@***.***

Languages: English, Spanish, Portuguese,

Cape Verdean Creole

Objective

Dedicated and multilingual professional with strong communication, organizational, and problem-solving skills, seeking to leverage years of customer service, management, and translation experience in a dynamic and impactful role. Currently pursuing a Bachelor's in Human Services.

Professional Experience

• The Path Lounge / Restaurant & Event Space – Manager

• 2024 – 2025

• Oversaw day-to-day operations, event coordination, and staff management

• Ensured exceptional customer service and a welcoming environment

• Managed scheduling, inventory, and vendor communications

• Y&A Beauty – Manager

• 2022 – 2024

• Supervised beauty service operations and ensured client satisfaction

• Trained and supported staff in daily tasks and customer interactions

•Handled appointment systems, inventory, and marketing strategies

• U.T.C (Uniting the Community) – Translator

• 2020

• Provided English, Spanish, Portuguese, and Cape Verdean Creole translation for nonprofit programs and outreach

• Assisted with community engagement and communication

• Starwood Resort, Fall River, MA – Hospitality Staff

• 2014 – 2016

• Delivered excellent guest service in a fast-paced hospitality environment

• Supported event setup, room service, and customer inquiries

• McDonald's, Fall River, MA – Crew Member

• 2014 – 2017

• Maintained high standards of food service and cleanliness

• Trained new employees and provided leadership during peak hours

• McDonald's, Riverdale, GA – Crew Member

• 2012 – 2013

• Delivered consistent, quality service in a team-based environment

• Handled cashier duties, food prep, and customer satisfaction Education

High school Diploma

Currently Enrolled – Bachelor’s Degree in Human Services Skills

• Multilingual: Fluent in English, Spanish, Portuguese, Cape Verdean Creole

• Communication & Interpersonal Skills

• Organizational & Time Management

• Problem Solving & Conflict Resolution

• Team Leadership & Training

• Customer Service Excellence

• Patient, Joyful, and Hardworking

Contact this candidate