Development Manager Hr Operations

May ****

Apr ****

Jun ****

Jun ****

Jun ****

Dipankar Bagchi (IIM Trichy-Alumni)

HR & Admin Professional IIM Trichy Alumni PG in Senior Management HR Leader Strategic Talent Management HR Operations Excellence Summary

HR Manager with over 18 years of experience in talent strategy, recruitment, and team leadership across the Mining, Automobile, and Textiles industries, driving organizational growth and excellence. Successfully optimized HR operations and enhanced employee engagement, which led to improved team performance. Managed budgets and executed retrenchment planning during site closures, ensuring smooth transitions. Skilled in communication, fluent in English, Bengali, and Hindi, with intermediate Amharic proficiency. Offers a commitment to fostering a positive workplace culture and maximizing employee potential, which benefits overall organizational success. Skills

Education

Indian Institute Of Management, IIM

Post Graduate certificate in Senior Management Program - Business Studies, CGPA: 3.19 Tiruchirappalli, Tamil Nadu

Kalinga University, Chhattisgarh Private University MSW - HR & IR

New Raipur, Chhattisgarh

ICFAI, ICFAI University

Post Graduate Diploma in Human Resource Management - Human Resources Tripura, Tripura

JIMS, Jagannath Educational Society

Graduate Diploma International Business - International Business New Delhi, Delhi

JIMS, Guru Jambeshwar University

Bachelor of Business Administration - Business Administration

995-***-**** ***********@*****.*** Habitat Residency, Faridabad, Haryana, 121002

linkedin.com/in/dipankar-bagchi-7924352b

HRIS Implementation Talent Acquisition Performance Management Compensation and Benefits Administration Employee Relations HR Analytics Diversity and Inclusion Labor Law Compliance Payroll Management Training and Development Employee Engagement Succession Planning Change Management HR Consulting strategic negoti Cost Control Budgeting Sustainable Development

Oct 2024 - Present

Feb 2019 - Jul 2024

New Delhi, Delhi

Experience

SAUDI GOLD REFINERY

MANAGER- ENTERPRISE SUPPORT PLANNING

RIYADH, SAUDI ARABIA

CHEMAF SA

MANAGER-HR & REPORTING

LUBUMBASHI, DEMOCRATIC REPUBLIC OF CONGO

Implemented a structured performance appraisal system, enhancing employee motivation and recognizing high performers, which aligned compensation with industry standards and required competencies. Conducted detailed job analysis and role classification, supporting workforce planning and improving overall efficiency within the organization.

Developed a KRA-based performance management system, connecting individual goals with organizational objectives, which helped align team efforts with company vision. Led ESG and sustainability initiatives by collecting and analyzing relevant data, ensuring compliance with industry standards, and ultimately strengthening corporate branding. Conducted employee satisfaction surveys, identified areas for improvement, proposed actionable solutions, and presented key insights to leadership for informed strategic action. Enhanced HR data management by standardizing processes, such as personal file organization and interview documentation, which improved efficiency and streamlined operations. Improved payroll and documentation accuracy through structured workflows, ensuring timely and precise processing of employee compensation and records.

Streamlined expat leave and cost management by introducing a 3-month advance rotation plan, significantly reducing travel expenses and optimizing resource allocation. Successfully led executive recruitment for critical roles, including Technical Director, Chief Geologist, and ESG Manager, ensuring we attracted top talent to drive organizational success. Managed workforce optimization during retrenchment, realigning tasks based on skills, which effectively reduced overhead costs while maintaining productivity.

Developed and implemented a comprehensive employee handbook, supporting new hires with clear guidelines and expectations at Saudi Gold Refinery.

Created a structured succession and localization framework aligned with Vision 2030, contributing to Saudi national development and promoting local talent.

Led the development of an enterprise support strategy, improving service efficiency by 30% and reducing ticket resolution time by 40%, which enhanced employee satisfaction. Trained support staff to boost first-contact resolution by 25%, and improved team productivity by 15% through performance analytics. Introduced a centralised ticketing system, reduced repeat queries by 30%, and cut operational costs by 15% through KPI-driven management. Conducted comprehensive data analysis to identify trends and key performance indicators (KPIs), which helped pinpoint areas for improvement within HR operations. Led the HR team in developing and implementing policies, procedures, and employee training programs, ensuring that all staff were well-equipped to meet company standards. Managed recruitment, onboarding, performance evaluations, and disciplinary actions for a workforce exceeding 1,000 employees, streamlining processes to enhance efficiency and employee satisfaction. Successfully executed the retrenchment of 700 employees, which achieved significant cost savings while ensuring a seamless transition and minimal disruption to operations. Managed two major mining projects, focusing on manpower planning, budgeting, and recruitment strategies to align with project goals and timelines.

Spearheading the transition of project operations to the commissioning stage, including the recruitment and development of operational staff, which is vital for production readiness. Forecasted retrenchment costs and prepared hiring budgets for management approval, enabling informed decision-making and financial stability.

Developed and implemented a six-month manpower budget, introducing cost control measures to optimize expenditure without compromising quality.

Mar 2017 - Jan 2019

Mar 2016 - Feb 2017

Jan 2013 - Feb 2016

Oct 2010 - Apr 2012

Mar 2007 - Oct 2010

May 2006 - Feb 2007

ASHTON APPAREL PLC

ASSISTANT MANAGER- HR & GA

ADDIS ABABA, ETHIOPIA

HYUNDAI ENGINEERING & CONSTRUCTION

LABOUR AFFAIRS STAFF

KUWAIT, KUWAIT

OSN HR SERVICES

MANAGER-HR OPERATIONS( PART-TIME; REMOTE)

Faridabad, Haryana

CLAAS INDIA PVT LTD

SENIOR-EXECUTIVE HR

MOHALI, PUNJAB

HONDA MOTORCYCLES & SCOOTERS INDIA LTD

ASSISTANT EXECUTIVE-HR

MANESAR, HARYANA

TEAM HR SERVICES

RECRUITER

NEW DELHI, NEW DELHI

Accomplishments

Commissioning of Mutoshi Copper & Cobalt Processing Plant: Played a key role in the successful commissioning of a $340 million facility with an annual production capacity of 50,000 MT copper cathode and 8,000 MT cobalt.

Commissioning of Etoile Flotation Plant:

Contributed to the commissioning of a $160 million flotation plant project, extending the mine's operational life by 8 years. Retrenchment Cost Optimization:

Effectively managed the retrenchment of 700 employees, negotiating a final settlement cost of $2.2 million—achieving a

$1 million saving compared to the projected $3.2 million. Labor Cost Reduction:

Reduced overtime costs by 40% and decreased casual labor expenses by 14% through process optimization and efficient workforce management.

Certifications

Executive Management Development Program – HR Management & Analytics Indian Institute of Management (IIM) Kozhikode, India ISO 14001 Audit Coordinator

TÜV SÜD South East Asia

Certified Talent Manager

Recently facilitated the closure of two sites to reduce manpower costs, effectively collaborating with unions and management to ensure smooth execution and maintain workforce morale. Introduced incentive schemes for production and non-production staff to enhance motivation and performance, fostering a culture of engagement and productivity. Led end-to-end recruitment and staffing for garment industry roles, ensuring timely onboarding of skilled professionals. Collaborated with department heads to forecast workforce needs and maintain optimal staffing levels. Addressed employee grievances and resolved workplace conflicts discreetly to support a healthy, positive environment. Oversaw monthly payroll operations and implemented production-based incentive schemes to enhance motivation and output.

Launched the "Performer of the Month" program to promote recognition, boost morale, and encourage healthy competition.

Carlton Advanced Management Institute (CAMI), USA

Certified Trainer – Train the Trainer Program

All India Management Association (AIMA)

Certified in Industrial Park CSR & Environmental Systems USAID, SUSA Germany & IPDC Ethiopia – Addis Ababa

Certified in HR Analytics

Udemy

Data-Driven HR: AI-Powered People Analytics for Workforce Planning & Employee Experience LinkedIn Learning

Certified in Human Resource Payroll

LinkedIn Learning

Power BI Workshop

United Latino Student Association

References

Mr. John Gray (*.****@***********.***), 074********(M)) HEAD EXPLORATION (SGR) Mr. Nico De Lange(******.*******@*******.***), EX MD CHEMAF Mr. Bhawish Awasthy (********@*****.***), CHRO - CLAAS India Mr. Rajkumar Makhija (**********@*****.**.**), HOD Procurement, EX CHEMAF Mr. Ibrahim Kanji +243-*********), HEAD Administration, CHEMAF Language

English Hindi Bengali French(Basic) Swahili(Basic) Amharic(Basic)

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