Data Entry Call Center
Resume:
KIALENA
GILLIAM
************@*****.***
Jacksonville, NC 28546
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Concentrix - Call Center Representative
Remote • 01/2022 - 12/2023
Sodexo - Mcfimis clerk
Jacksonville, NC • 08/2010 - 11/2018
WORK HISTORY
I assist with the upkeep of members medication and health and wellness products
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• I provided a caring and gentle service
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
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Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
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Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
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Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
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Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
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Improved customer satisfaction by promptly answering inquiries and providing accurate information.
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Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
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Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
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Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
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Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
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Maintained filing system and organized customer documents for easy retrieval of information.
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Enhanced office organization with regular maintenance of files, records, and supplies inventory.
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SKILLS
• Data Entry
• Inventory Clerk
• Filing
• Customer Service
• Docket
• Microsoft Office
• Microsoft Word
• Organizational Skills
• Inventory
• Customer Service Skills
• Billing
• Clerical experience
• Office experience
• Typing
• Administrative experience
• Microsoft Excel
• Microsoft Outlook
• Medical Office Experience
• Phone Etiquette
• Word Processing
• Food Preparation
• Computer Operation
• EMR Systems
• Computer Skills
• Data collection
• Sales
• Front desk
• Product management
• Social media management
• Epic
• Bookkeeping
• Marketing
• Microsoft PowerPoint
• Math
• Research
• Medical terminology
Southwest high school
Jacksonville, NC • 08/2009
High school
EDUCATION
Taco bell - Taco Bell Crew Member
Jacksonville, NC • 07/2006 - 07/2010
Privately owned day care - Business Administrative Assistant Jacksonville, NC • 03/2006 - 01/2008
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
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Worked well with teammates and accepted coaching from management team.
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• Collaborated with team members to complete orders. Improved customer satisfaction by providing friendly and efficient service at the register.
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Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
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Provided exceptional customer service to clients by addressing inquiries promptly and professionally via phone calls or emails.
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Developed positive relationships with clients through effective communication and prompt resolution of any issues or concerns.
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Ensured compliance with company policies and procedures by maintaining up-to-date knowledge of relevant regulations.
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