Customer Service Data Entry

MARIA LEWIS

Stone Mountain, GA ***** 225-***-**** **********@*****.*** WWW: Bold Profile

• Leadership capability • Clerical experience

• Technical review Carefully inspected each product for any defects through quality assurance procedures.

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• MS WORD • MS EXCEL

• MS Power Point • Ms outlook

Innovative and dependable Customer service professional and data entry clerk with over 5 years of experience in multiple industries. Result driven administrative professional noted for Analytical problem solving, superior customer service, and collator with other groups across organizations. Shipping and Receiving Clerk/ Packer, 11/2020 - 09/2024 Invenio Healthcare – Norcross, GA

• Maintained accurate records of all goods received and distributed in the warehouse

• Ensured that stock was properly stored in designated areas according to safety regulations

• Prepared invoices for customers, ensuring accuracy prior to shipment

• Processed outbound shipments, including packing and labeling products for delivery

• Operated computers to access information related to shipping activities

• Performed regular cycle counts to maintain accurate inventory records

• Maintained a clean work area by sweeping, dusting, mopping

• Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks. Account And Billing Call Center, 10/2018 - 10/2020 Concentrix/ Apple – Baton Rouge, LA

• Restocked paper products and condiments at self-service areas during periods of downtime

• Provide customer support to clients via phone email

• Or web channels

SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

• Adhere to all concentrix/ apple policies and procedures

• Accurately log all interactions via established business process tools

• Provide prompt, reliable and accurate information to customers

• Manage length of calls and handle time

• Update customer information in billing system

• Executed lost or stolen process for customer.

Warehouse Worker, 08/2016 - 10/2018

Team Alliance – Baton Rouge, LA

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers

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• Scan products using a scanner

• Product packaging

• Sort and count items according to picking

• Shipping and receiving.

Customer Service Data Entry Clerk, 01/2014 - 01/2016 Lanter Delivery Systems Inc. – New Orleans, LA

• Automated office operations to manage client correspondence, record tracking and data communications

• Answer inbound and outbound calls

• Submit claims for shortages, overages, and damages, mis-sorted parts

• Input billing using excel twice a week

• Search for freight and advised dealer of located freight

• Assist others on dock floor

• Order supplies once a week

• Print placards for loaders.

Production Machine Operator, 02/2014 - 10/2014

Blue Runners – Gonzales, LA

• Utilized machines and tools fabricate new or repair existing operating components

• Operated hand equipment safely and in compliance with company policies and procedures Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly

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• Prepared machines for labor operations by calibrating, adjusting, and testing control or settings Completed documentation for each job, including production reports and work orders, and submitted to management for review to maintain open and transparent operations

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• Observed all safety protocols and OSHA guidelines to reduce incidents and hazards, maintaining 100% safety record over 12hr timeframe

Reported any non-conforming materials to management and worked with supervisors to correct production issues

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Adhered to inventory management practices and documented transfers when retrieving components and materials for each task

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• Inspected finished and in-process products to verify quality, assign grades and remove defective products Reviewed blueprints and diagrams to determine job specifications, plan production activities and organize proper supplies

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• Maintained proper product stock levels on assembly line

• Started machine operations by inserting control instructions into control units. Production Line Worker, 05/2007 - 06/2012

Cheese's Bros. Meat Packaging Co. – Hardhat, LA

• Maintained work areas organized and neat, which enabled swift cleanup following each shift

• Supported quality assurance by visually inspecting items and removing defect parts

• Assembled component parts of certain item and completed hand-finishing of final products

• Collaborated in team-based environment to maintain line productivity and meet expected deadlines

• Adjusted equipment, including tape gun and boxes, to maintain optimal performance

• Assembled components into finished product and performed quality inspection to clear for shipment

• Planned and laid out work to meet production and schedule requirements Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance

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Spearhead transformation of Type area, increasing production, reducing turnover, eliminating waste and enhancing quality within Timeframe

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Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records

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Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments

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• Completed product assembly according to standardized procedures

• Worked with managers to implement the company's policies and goals

• Monitored and adjusted production processes or equipment for quality and productivity improvement

• Adjusted machine feed and speed if machine malfunctioned

• Utilized basic mathematical abilities to calculate materials, hourly rates and other relevant details. Warehouse Clerk, 05/2006 - 02/2007

Associated Terminals L&c – Chalmette, LA

• Handled supply purchases and inventory management for office operations and equipment maintenance Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members

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Rotated goods in inventory by following 'first in, first out' approach to keep shelves organized and well-stocked

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Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes

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Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets

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• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records

• Maintained accurate and current order and shipment forms, inventory documentation and customer records Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement

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• Managed vendor relationships to support supply chain and maintain product quality

• Verified received goods by comparing with purchase orders Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations

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Received deliveries and processed all incoming shipments by scanning packages and updating orders in

[Software] system.

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High School Diploma

Alcee Fortier SR. HIgh - New Orleans, LA

Associate of Arts Culinary Arts

Virginia College of Baton Rouge - Baton Rouge, LA

EDUCATION

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