Security Officer Customer Service

*** ******* ***, *** *********, US, ***** • ***********@*****.*** • 929-***-****

LIZBETH GUERRERO

PROFESSIONAL SUMMARY

Security Officer with comprehensive expertise in safeguarding premises and personnel through effective surveillance and patrol strategies. Demonstrates strong communication and critical thinking skills, ensuring a professional and secure environment across various settings. Committed to enhancing security operations with a focus on customer service and teamwork, while continuously improving through rapid learning and adaptation.

EMPLOYMENT HISTORY

SAFETY AMBASSADORPresent

Block By Block Yerba Buena Community District

Guide public interactions, ensuring community safety and cleanliness.

Assist homeless individuals with access to essential resources.

Act as a safety ambassador, fostering a secure environment.

Acted as a safety ambassador, fostering community trust and enhancing public safety through proactive engagement and resource distribution.

Implemented community cleaning initiatives, resulting in noticeable improvements in public spaces and increased resident satisfaction.

Coordinated with local agencies to provide essential resources for the homeless, strengthening community support networks and outreach efforts.

SECURITY OFFICER

UCSF Police Security

• Secure the hospital and community

• Direct people to their destination

• Check people in and out

• Patrol interior and exterior of multiple buildings

• Deescalate emotional patients

• Customer service oriented

• Keep a professional setting at work

SECURITY OFFICER

Garda World

• Patrol buildings

• Protect community

• Monitor and secure cameras

• Manage a lot of people at once

• Good customer service

• Leadership

• Team player

• Good for overtime

• Professionalism

• Wand and secure workers

SECURITY OFFICER

Securitas455 Market St #1810, SF, CA 94105

• Monitor public access and ensure the security of all staff and visitors

• Screened and trained to ensure a high level of professionalism

• Inspect and patrol the perimeter and grounds at regular intervals

• Patrol Lobbies

• Escort other workers into floors and rooms

• Good communication with other workers and tenants

• Fire watch work

SECURITY OFFICER

Patrol Solutions795 Folsom St SF, CA 94107

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry

• A current and active Guard Card

• Written and Verbal Communication

• Knowledge of Security Operations and Procedure

• Knowledge of Basic Security and Fire Inspection Procedures

• Surveillance Skills

• Manage Multiple Tasks

• Following Complex Instructions

• Emotional Control

• Professionalism

• Reporting Skills

• Critical Thinking

SECURITY OFFICER

Allied Universal545 Sansome St 6th Floor SF CA 94111

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry

• Obtains help by sounding alarms

• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers

• Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures

• Maintains environment by monitoring and setting building and equipment controls

• Maintains organization's stability and reputation by complying with legal requirements

• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques

• Contributes to team effort by accomplishing related results as needed

• Written and Verbal Communication

• Following Complex Instructions

• Interpersonal Skills

• Knowledge of Security Operations and Procedure

• Manage Multiple Tasks

• Knowledge of Basic Security and Fire Inspection Procedures

• Lifting

• Surveillance Skills

• Judgment

• Objectivity

• Dependability

• Emotional Control

• Integrity

• Safety Management

• Professionalism

• Reporting Skills

• Patrolling

• Attention to Detail

• Communication

• Criminal justice knowledge

• A current and active Guard Card

• Problem solving skills

EDUCATION

Aug 2016 - May 2020

Balboa High School1000 Cayuga

COURSES

SECURITY GUARD CERTIFICATIONJan 2020 - Present

Guard Card Certification

SKILLS

Communication, Leadership (Expert), Customer Service (Experienced), Problem Solving (Skillful), Time Management, Team Player, Inventory Management, Security Operations, Surveillance, Patrolling, Crisis Management, Report Writing, Critical Thinking, Conflict Resolution, Conflict Mediation, First Aid, Emergency Response.

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