Medical Records Customer Service
Resume:
PROFESSIONAL SUMMARY
Accomplished healthcare administrative support professional with nearly two decades of experience handling multiple aspects of healthcare operations administration, customer service, budgeting, records management, and scheduling and template management. Highly organized and independent; able to effectively
PROFESSIONAL EXPERIENCE
Medical Records Technician
Fort Belvoir Community Hospital
Feb. 2020- Present
GS-7 Equivalent ADD DATA ABSTRACTION
Processed medical releases of information requests that pertain to the Privacy Act, the Freedom of Information Act (FOIA), the Health Insurance Portability and Accountability Act (HIPAA), and requests for information from patient's medical records for release to appropriate facility, agency or physician.
Assist in organizing, planning and directing the medical records department in accordance with established policies and procedures.
Analyzed and annotated deficiencies in the medical records for data inconsistencies.
Identified, researched, and corrected erroneous medical record data (i.e.-service codes, physician names, and other chart data.
Communicated between health providers to ensure plan information was accurate. Entered, corrected, and deleted deficiencies using automatic systems.
Obtained and exchange factual information with regards to patient’s medical records by ABSTRACTING, reviewing and processing the data received from the medical personnel.
Maintain active and discharged medical records with established system
Radiological Medical Support Assistant
Fort Belvoir Community Hospital
Dec. 2016 – Present (Part-time)
Ensure files are maintained properly and provide technical assistance to other administrative personnel in the assigned work area.
Prepare recurring and special reports utilizing automated systems.
Screen lab and test results to insure physicians are notified of abnormal results.
Complete request forms so patients may proceed with work up process.
Select appropriate test or exam required for appointment from previous established guidelines.
Resolve scheduling and appointment problems. Adjust appointment times based on health care provider's schedule.
Monitors obligations and expenditures of funds.
Review requests to determine if descriptive information is correct and that funds are available.
Obtain invoices in order to complete procurement actions.
Implement policies and procedures for front desk operations.
Review incoming and outgoing correspondence for accuracy.
Anesthesia Administrative Lead
Fort Belvoir Community Hospital
Jul. 2013 – Dec. 2016
GS-7 Equivalent
Assisted in developing and maintaining anesthesia staffs work schedules and vacation (PTO) requests on an ongoing basis.
Responsible for scanning and transmitting necessary billing information.
Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text and data.
Disseminated necessary information from all anesthesia personnel practicing at JSMC.
Maintained and protects operations by keeping information confidential.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies placing and expediting orders for supplies; verifying receipt of supplies.
Communicated with patients to identify their concerns.
Resolved patient issues timely to ensure a satisfactory resolution.
Coordinated all consultation and referral appointments.
Interpreted the referring consults and doctor's notes to schedule appropriate tests.
Followed-up on tests ordered and patient referrals.
Prepared recurring and special reports utilizing automated systems.
Screened lab and test results to insure physicians were notified of abnormal results.
Complete request forms so patients may proceed with work up process.
Selected appropriate test or exam required for appointment from previous established guidelines.
Resolved scheduling and appointment problems. Adjusted appointment times based on health care provider's schedule.
Implemented policies and procedures for front desk operations.
Reviewed incoming and outgoing correspondence for accuracy.
Coordinated clerical duties for front desk operations in a patient care setting Contributes to team effort by accomplishing related results as needed.
Medical Records Technician / Manager of Special Projects
Walter Reed National Military Medical Center
Jul. 2009 – Jul. 2013
GS-10 Equivalent
Processed medical releases of information requests that pertain to the Privacy Act, the Freedom of Information Act (FOIA), the Health Insurance Portability and Accountability Act (HIPAA), and requests for information from patient's medical records for release to appropriate facility, agency or physician.
Notify staff involvement of incomplete records.
Analyzed and annotated deficiencies in the medical records for data inconsistencies.
Identified, researched, and corrected erroneous medical record data (i.e.-service codes, physician names, and other chart data. Use automated systems such computers, printers, fax machine and other software and equipment to support the work of the division.
Communicated between health providers to ensure plan information was accurate. Entered, corrected, and deleted deficiencies using automatic systems.
Obtained and exchange factual information with regards to patient’s medical records by analyzing, reviewing and processing the data received from the medical personnel.
Assisted physicians and other healthcare providers with retrieving and completing incomplete records.
Maintain active and discharged medical records with established system
Aided medical staff; identified codes that will yield information and understanding of Tricare Region 1 policies.
File information such as nurses’ notes, residents’ assessments, progress notes, lab reports, x-ray results, correspondence etc.
Collect, assemble, check & file resident charts as required
Assist MDS Coordinator in scheduling assessments in accordance with current facility and OBRA guidelines.
Review all records to assure ICD-10-CM coding is complete.
Reviewed incoming and outgoing correspondence for accuracy.
Call Center Support/ Medical
Integrated Referral Management Appointing Center
Sept. 2012 – Jun. 2013
GS-6 Equivalent
Confirmed accuracy and consistency of enrollee information within CHCS.
Advised beneficiaries of current services available to them.
Determined appointment as needed. Validated demographics and verified patient eligibility Maintain clinic patient appointment schedule for physicians. Resolved scheduling and appointment problems. Adjust appointment times based on health care provider's schedule
Developed charts and graphs to demonstrate clinic trends utilizing automated systems.
Medical Records Technician/Lead
Family Health Center of Woodbridge
Feb. 2005 – Sept. 2012
GS-6 Equivalent
Manage 30 employees, provided staff development and training.
Inserted lab results or other results needed for review by provider per policies and procedures established by CRA in accordance with licensing and regulatory requirement or as instructed by the clinical staff. Verified patients identifying information.
Reviewed and conducted on-going training and evaluated the performance of the Medical Records clerks and technicians.
Conducted audits of medical charts with regular intervals to determine the completeness of medical records, paying particular attention to regulations and registration forms.
Routinely verified that release of information was in accordance with the Virginia State Law governing such releases.
Processed medical release information.
Assist physicians by retrieving and completing incomplete records.
Retrieved and filed all medical records needed for various internal and external audits/reviews. Medical-Legal release of information for Attorneys and Third Party Liability.
Screened documents regarding legal cases under the privacy act.
Communicate with patients to identify their concerns.
Resolved patient issues timely to ensure a satisfactory resolution.
Coordinated all consultation and referral appointments.
Followed-up on tests ordered and patient referrals.
Prepared recurring and special reports utilizing automated systems.
Screened lab and test results to insure physicians are notified of abnormal results.
Interpreted the referring consults and doctor's notes to schedule appropriate tests.
Completed request forms so patients may proceed with work up process.
Selected appropriate test or exam required for appointment from previous established guidelines.
Resolve scheduling and appointment problems. Adjust appointment times based on health care provider's schedule.
Implemented policies and procedures for medical records operations.
Reviewed incoming and outgoing correspondence for accuracy.
Coordinated clerical duties for Medical Records Technicians operations in a patient care setting.
SPECIFIC SKILLS
Proficient in various office, military, and clinical applications (Microsoft, Adobe, AHLTA, CHCS-CACHE, DMLSS, ASHMS), Excel, Outlook PowerPoint and/or Word to track data.
CERTIFICATIONS
Coding and Billing Training ICD-9 at Ft Belvoir
Contact this candidate