Personal Assistant Customer Service

Location:

Yucca Valley, CA

Posted:

June 19, 2025

Contact this candidate

Resume:

Cynthia Salas

Yucca Valley, CA *****

***************@*****.***

+1-760-***-****

Professional Summary

Accomplished caregiver and personal assistant with 15 years of experience in home health and personal care. Proven expertise in providing compassionate support and assistance to clients, enhancing their quality of life. Skilled in supervising and training staff, with a strong background in customer service and sales. Committed to delivering exceptional care and fostering positive relationships with clients and families.

Authorized to work in the US for any employer

Work Experience

Caregiver/Personal Assistant

In Home Support Services (IHSS)-Yucca Valley, CA

April 2022 to Present

• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being

• Assisted with daily activities such as bathing, dressing, grooming, and medication management

• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals

• Created personalized care plans for each client based on their individual needs and preferences

• Maintained a clean and organized living environment for clients by performing light housekeeping duties

• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary

• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation

• Provided companionship and emotional support to alleviate feelings of loneliness or isolation

• Managed medical appointments and transportation arrangements for clients as needed

• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care

Restaurant Line Cook

Las palmas-Yucca Valley, CA

February 2017 to February 2025

• Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines

• Efficiently managed food preparation by coordinating with other kitchen staff members to ensure timely delivery of meals

• Maintained cleanliness and organization in the kitchen area, including proper storage of ingredients and utensils

• Followed all safety and sanitation procedures to maintain a clean and safe working environment

• Collaborated with the chef to develop new menu items based on customer preferences and seasonal availability of ingredients

• Managed inventory levels by monitoring stock levels, conducting regular audits, and placing orders as needed

• Adhered to portion control guidelines to minimize waste while ensuring consistent serving sizes

• Operated various kitchen equipment such as grills, ovens, fryers, and slicers in a safe manner

• Assisted in training new line cooks on cooking techniques, recipe adherence, and kitchen procedures

• Maintained accurate records of food production quantities for reporting purposes

• Worked efficiently under pressure during busy periods to meet high-volume demands without compromising quality or safety standards

• Collaborated with servers and waitstaff to ensure accurate communication of customer dietary restrictions or special requests for modified dishes

• Implemented cost-saving measures by suggesting alternative ingredients or substitutions without sacrificing taste or quality

• Consistently achieved high ratings from customers for food taste, presentation, and overall dining experience through attention to detail in cooking techniques Caregiver

Carelinx-Hemet, CA

October 2017 to April 2022

• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being

• Assisted with daily activities such as bathing, dressing, grooming, and medication management

• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals

• Created personalized care plans for each client based on their individual needs and preferences

• Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices

• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition

• Assisted with end-of-life care, offering emotional support to both clients and their families

• Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals Amazon Fulfillment Associate

Amazon-Beaumont, CA

October 2020 to August 2021

Warehouse associate

• Supervised a team of XX warehouse associates, ensuring efficient and accurate processing of incoming and outgoing shipments

• Implemented a new inventory management system, resulting in a XX% reduction in stock discrepancies

• Developed and implemented standard operating procedures (SOPs) for receiving, inspecting, and restocking returned merchandise

• Trained new hires on proper handling and storage techniques to minimize product damage during the return process

• Collaborated with cross-functional teams to resolve customer complaints related to returns, achieving a XX% improvement in customer satisfaction ratings

• Oversaw the organization and maintenance of the return area, optimizing space utilization and improving workflow efficiency

• Conducted regular audits of returned merchandise to identify trends or patterns that could be addressed through process improvements

• Maintained a clean and organized work environment within the return area, ensuring compliance with safety regulations

• Investigated and resolved discrepancies between returned items and corresponding documentation

(e.g., packing slips, invoices)

• Participated in continuous improvement initiatives by suggesting process enhancements or automation opportunities within the returns department

Sales Associate

Spirit Halloween Super Store-Hemet, CA

August 2018 to November 2018

• Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques

• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals

• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction

• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads

• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques

• Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis

• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

• Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively

• Effectively communicated promotions, discounts, and special offers to customers at the point of sale

• Maintained a clean and organized work environment to enhance the shopping experience for customers

• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed

Front Desk Clerk

Extended Stay Hotels-San Dimas, CA

February 2016 to May 2018

• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service

• Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments

• Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability

• Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction

• Provided accurate information about hotel amenities, local attractions, and transportation options to enhance the guest experience

• Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information

• Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request

• Managed a daily average of XX check-ins/check-outs during peak season without compromising quality of service

• Achieved an average customer satisfaction rating of XX% based on post-stay surveys over the past year

• Resolved an average of XX guest complaints per week through effective communication skills and problem-solving abilities

Sales Associate

Spirit Halloween Super Store-Hemet, CA

August 2017 to November 2017