Office Management
Resume:
**** ******* ***, ******, **, ***** • ************@*****.***
KELLY DAWSON
PROFESSIONAL SUMMARY
Motivated professional with over 20 years of experience in office management with extensive expertise in the healthcare and automotive industry. Demonstrates exceptional skills in CRM management, document handling, and problem-solving, fostering a collaborative environment that encourages open communication and teamwork. Committed to driving efficiency and excellence in client interactions, ensuring seamless operations and high-quality outcomes. EMPLOYMENT HISTORY
APPLICATION SUPPORT SPECIALIST Dec 2023 - Jul 2024 Eldercare Resource Planning Remote
ACCOUNT EXECUTIVE May 2022 - Sep 2022
Vitu Remote, IL
OFFICE MANAGER Oct 2013 - Feb 2024
Jamerson Auto Sales Inc Benton, IL
• Completed all required documentation with customers when purchasing a vehicle
• Completed and submitted all necessary paperwork to Secretary of State
• Completed and submitted all title work
• Entered and activated all vehicle warranties
• Entered and submitted weekly payroll
• Generated monthly billing to clients
• Performed all collection duties on past due accounts
• Submitted all vehicle payoffs to various lenders
• Completed all daily banking
• Scheduled all customer appointments
• Answered and transferred all incoming calls
• Conducted new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Maintained all employee files with required documentation
• Maintained a positive office environment through effective communication and teamwork, fostering employee morale and productivity.
• Analyzed customer credit scores to tailor financing options, ensuring higher approval rates and satisfied clients. Processed Medicaid applications, ensuring timely submission and approval. Maintained consistent client communication, enhancing satisfaction. Worked with corresponding state agency to gather any missing documentation for Medicaid approval. Collected necessary documents, facilitating smooth Medicaid approvals. Updated CRM daily, improving case management efficiency. Conducted client meetings via Zoom
Provided compassionate assistance to clients throughout the application process, fostering a supportive environment that encouraged open communication
Facilitated training sessions for new clients, fostering a supportive environment that boosted user confidence and engagement with the software
Generated new client leads through targeted outreach, resulting in a substantial increase in sales opportunities and enhanced market presence. Analyzed customer feedback to identify service gaps, enabling proactive adjustments that enhanced overall client retention.
Acted as the primary liaison for assigned dealerships, ensuring clear communication and prompt resolution of inquiries, enhancing overall service quality.
Maintained meticulous records in the CRM, ensuring data accuracy and facilitating efficient client interactions. Made monthly visits to assigned dealerships
• Maintained accurate records for accounts receivable and payable, ensuring financial integrity and compliance with corporate standards.
• Coordinated with financial institutions to facilitate loan approvals, fostering strong relationships and expediting funding processes
• Oversaw company website
• Answered all incoming e-mails and website inquiries ASSISTANT OFFICE MANAGER Aug 2012 - Aug 2013
Shawnee Senior Living Herrin, IL
• Completed and submitted Medicaid applications with clients
• Oversaw the resident trust account maintaining accurate transactions
• Entered all admits and discharges in the system for accurate billing
• Worked with various insurance companies to verify resident coverage
• Ran employee background checks on new hires
• Generated monthly billing for all accounts
• Performed collection duties on all past due accounts
• Provided excellent administrative support to office staff, promoting office operations excellence.
• Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
• Documented expenses, reconciled accounts, and corrected discrepancies to ensure that AP/AR operations were accurate and fully compliant.
• Managed daily bank deposits
OFFICE MANAGER Dec 2000 - Mar 2011
Frankfort Health Care West Frankfort, IL
• Entered and submitted weekly payroll
• Generated employee background checks
• Completed and submitted Medicaid applications
• Generated monthly billing
• Performed all collection duties on past due accounts
• Performed daily banking deposits
• Processed incoming payments and prepared vendor invoices
• Worked with various insurance companies to verify resident coverage
• Communicated with patients and answered their questions, requests for appointments, and billing concerns.
• Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
• Ran the company CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
• Kept track of office supplies by checking inventory and ordering new supplies as needed.
• Oversaw new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
• Provided expert clerical support by handling a wide range of routine and special requests efficiently.
• Answered all incoming e-mails, phone calls, and website inquiries.
• Used various software to create high-quality documents, spreadsheets, and presentations for internal and external needs. EDUCATION
Rend Lake College Ina, IL
HIGH SCHOOL DIPLOMA
Benton Consolidated High School
SKILLS
Administrative Tasks (Expert, Bank Deposits (Expert, Clerical Support (Expert, Client Relations (Expert, Collections (Expert, CRM (Expert, Customer Service (Expert, Data Entry (Expert, Document Management (Expert, File Organization (Expert, Issue Resolution (Expert, Mentoring (Expert, Office Management (Expert, Payroll Processing (Expert, Problem Solving (Expert. Quality Assurance (Expert, Record Keeping (Expert, Recruiting (Expert, System Administration (Expert, Time Management (Expert.
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