Human Resources Business Development

New York, NY ***** Nikiella ~ 646-***-**** Escalera ~ ********.********@*****.***

Professional Summary

Accomplished professional with over 10 years of expertise in partnership development, B2B sales, account management, talent management, business development, and channel building. Skilled at expanding networks, recruitment, communication, customer service, time management, organization, problem-solving, and decision-making. Highly driven and resilient with a strong focus on contributing to company growth. Proven track record as an experienced recruiter across various industries.

Skills

• Professional Networking

• Human Resources Management Systems

• Full-cycle Recruitment Management

• Payroll Functions

• Computer, software and Research Savvy

• Diversity and Inclusion

• Audience Audio Measurement

• Complex Problem Solving

• Operations Management

• Logical and Methodical

• Remote Conferencing and Communication

• Team-building

Work History

Bilingual Audio Membership Representative, 06/2023 to 04/2025 Nielsen – New York, NY

● Drove to selected homes using a company-provided vehicle, with frequent travel (up to 80%)

● Conducted in-person interviews and recruited statistically selected households

● Collected and entered household demographics and technical data

● Collaborated with various departments to ensure compliance with procedures

● Met performance goals, quality standards, and customer satisfaction targets

● Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions

Senior Business Account Executive, 11/2022 to 01/2023 Comcast Business – Atlanta, GA

● Created and delivered face-to-face sales presentations that demonstrated knowledge of the latest Comcast

● B2B sales of Comcast products and services

● Promoted the sale of bundled products to ensure the optimal solution for the customer

● Developed strong relationships with clients, resulting in increased revenue, long-term partnerships and referrals

East Region Recruiter, 11/2021 to 11/2022

CEVA Logistics Inc – Atlanta, GA

● Worked with Talent Management, Human Resources and over 200 HRBP's to accomplish hiring objectives

● Liaised between multiple business divisions to improve communications

● Developed lists of qualified candidates for Human Resources Business Partners and Hiring Managers in advance of need to ensure a fully staffed workforce

● Reviewed 200+ resumes and employment applications, conducted phone interviews for 40+ applicants and virtual interviews for 20+ applicants daily to assess proper candidacy

● Established job board posts and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants

● Collaborated with cross-functional departments to create, manage and maintain Regional Recruiter Dashboard and regional applicant reporting

Paralegal, 04/2021 to 11/2021

Jaffe Family Law, LLC – Dunwoody, GA

● Managed communication between counsel, clients, and court

● Gathered, organized, and maintained up to 80 case files at a time

● Created legal paperwork such as pleadings, child support worksheets, child support addendums, motions for contempt, settlement contracts, final orders, answer and counterclaims, legitimation petitions, domestication of court orders, etc.

● Scheduled meetings, hearings, mediations, settlement conferences pre-trial hearings and trials

● Collected, drafted, and maintained resources to provide comprehensive materials accessible to all firm lawyers

● Maintained ongoing communication with opposing parties from discovery throughout trial phase to facilitate expeditious litigation

Account Manager at Brownsville Jobs Plus, 07/2020 to 04/2021 DB Grant Associates Inc – Brooklyn, NY

● Developed and maintained relationships with employers to generate job opportunities for job seekers

● Marketed job opportunities to job seekers through cold calling, mass emails, in-person meetings and virtual meetings and in-person/virtual recruitment events

● Conducted pre-employment orientations before placement, collected I-9 documents and validated employment sheets

● Provided customers with labor market information that will help them to make better decisions about their selected, current an/or future careers Bilingual Community

Associate, 04/2019 to 05/2020

Lyft Inc – Long Island City, NY

● Guided drivers through Lyft's on-boarding process in person, events, through phone and email

● Supported applicants and drivers with knowledge of both New York and Lyft's platform

● Worked with current drivers to solve any issues regarding pay, passenger complaints or reporting accidents

● Collected Driver's License to run DMV check and background checks, TLC License, FH1 Insurance, Certificate of Liability, Policy List, Driver's List and Declaration Page if applicable

Talent Acquisition Specialist, 09/2013 to 09/2019

Model Mayhem Inc – New York, NY

● Liaised with over 40 area modeling agencies, advertising agencies, recorded status of contractual positions within corporations

● Developed pools of qualified candidates in advance of need, screened and referred qualified applicants to hiring manager

● Provided initial screening for manager to obtain portfolios, skills, measurements, and conducted contract negotiations

HR Assistant, 04/2018 to 04/2019

Bank Street College of Education – New York, NY

● Provided secretarial support for 8 superiors by entering, formatting, printing information, organizing workload/schedules and answered switchboard phones

● Conducted background checks, employee verifications and weekly audits for expired I-9 documents

● Collected I-9 documents documents

● Fulfilled pay stub requests, vendor check requests

● Filled purchase orders and managed purchases of office materials, food and supplies

● Created job posts, conducted phone interview and virtual interviews Office Manager, 11/2015 to 04/2018

Curtis, Mallet-Prevost, Colt & Mosle LLP – New York, NY

● Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll, etc

● Improved employee and client retention rates through active communication and problem-solving efforts

● Managed 85 employee schedules and troubleshooted scheduling conflicts

● Established team atmosphere through leadership and employee development

● Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records

Administrative Assistant/Sales Representative, 06/2014 to 06/2015 Tony Lugo's Hair Club– New York, NY

● Sorted out post, answered phone calls/emails, typed/filed documents/samples, took orders and made reservations

● Ran errands for owners, scheduled doctors' appointments, made flight/hotel arrangements; overall organized their schedules

● Conducted inventory on 12 hair types, blending tools and sewing machine tools; ordered supplies necessary, sought new office technology and revamped webpage 1-4x monthly

● Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships

● Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues

Administrative Assistant, 03/2012 to 06/2014

Neighborhood Family Dentistry – Bronx, NY

● Answered switchboard phone, directed phone calls, sent emails/faxes, made copies, ordered supplies and sent out postal mail

● Registered 5-20 new patients weekly, created patient charts, scheduled/rescheduled/confirmed and cancelled appointments using Easy Dental

● Checked eligibility, requested approvals by phone; also utilized PACES and DORAL websites and Dentrix software

Account Manager, 02/2010 to 04/2013

Red Zone International – Hawthorne, NY

● Sold telecommunication products B2B seeing 30-50 businesses daily

● Listened to customer needs and presented appropriate services for sale

● Maintained and developed relationships with new and existing customers in person, via telephone calls and emails

● Recorded sales and order information, sent copies to sales office, also entered figures into computer system

Education

High School Equivalency Diploma, 09/2011

Bronx Regional High School - Bronx, NY

Volunteer Work

Volunteer at Goodera to assist and empower Generation Success students seeking careers in Information Technology and Artificial Intelligence industries; providing them with practical tools, inspirational words and encouragement they need to take confident steps toward achieving their career goals.

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