Quality Control Entry Level

SKILLS

EXPERIENCE

Christy Birkhann

ENTRY LEVEL

904-***-**** ***************@*****.*** Keystone Heights, FL 32656 Proven leader with expertise in operations management, enhancing operational e ciency, and fostering strong client relationships. Skilled in strategic planning, sta f training, and problem-solving to drive team success. Eager to leverage these skills in an entry-level position to contribute to a dynamic team and support organizational growth.

• Team leadership • Problem-solving

• Operations management • Policies and procedures implementation

• Customer service • Operational e ciency

• Employee motivation • Client relationships

• Decision-making • Sta f training

• Management • Interpersonal communication

• Strategic planning • Onboarding and orientation

• Forecasting and scheduling • Payroll

• Excel

OPERATIONS MANAGER

FastPro

Orlando, FL

April 2022 - May 2025

• Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.

• Managed the daily operations of multiple departments to maximize e ciency.

• Developed talented team, participating in hiring, coaching, and performance management processes. QUALITY CONTROL INSPECTOR

Flying W plastics

Jacksonville, FL

June 2024 - September 2024

• Followed standard operating procedures during daily inspection activities.

• Maintained accurate records of all inspection results and corrective actions taken.

• Maintained inspection records and documentation associated with quality program.

• Performed detailed inspections of products to ensure compliance with company standards and regulations.

• Created reports detailing ndings from inspections performed throughout the day.

• Conducted tests on materials, components and nished goods to verify quality speci cations.

• Provided feedback regarding changes needed to improve production processes and product quality.

• Evaluated product samples against customer speci cations and industry standards.

• Prepared required reports pertaining to quality for management.

• Conducted and approved corrective actions associated with quality inspection program.

• Took measurements using micrometers, calipers and other measuring instruments.

• Collaborated with production personnel to resolve any issues related to product defects or quality control failures.

• Utilized a variety of measuring instruments to evaluate parts for accuracy.

• Developed detailed reports to document quality control ndings. Documented non-conforming items and communicated ndings with appropriate departments for corrective action.

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• Facilitated root cause analysis and corrective action for quality control issues.

• Analyzed data from inspection activities to identify trends in product quality.

• Managed inventory levels of testing supplies, tools, and equipment used in the Quality Control Department.

• Noti ed supervisors and other personnel of production problems.

• Discarded and rejected products, materials, and equipment not meeting speci cations.

• Recommended necessary corrective actions, based on inspection results.

• Marked items with grade or acceptance-rejection status.

• Removed defects, such as chips, burrs, and lap corroded and pitted surfaces.

• Inspected, tested, and measuredmaterials, products, installations, and work for conformance to speci cations.

• Weighed materials, products, containers and samples to verify packaging weights and ingredient quantities. Recorded inspection and test data, such as weights, temperatures, grades, and moisture content and quantities inspected and graded.

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Veri ed conformance to speci cations, using measuring instruments, such as rulers, calipers, gauges, and micrometers.

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• Positioned products, components, or parts for testing.

• Collected and selected samples for testing and for use as models.

• Inspected and tested raw materials, parts and products to determine compliance with environmental standards. Cleaned, maintained, calibrated, or repaired measuring instruments or test equipment, such as dial indicators, xed gauges, or height gauges.

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• Analyzed test data, making computations as necessary, to determine test results.

• Wrote test and inspection reports describing results, recommendations, and needed repairs.

• Read dials or meters to verify equipment function. Determined speci cations, inspection and testing procedures, adjustment methods, certi cation processes, and formulas.

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• Stacked and arranged tested products for further processing, shipping, and packaging.

• Computed defect percentages and averages, used formulas and calculators. ASSISTANT MANAGER

Mobile Home Depot

East Palatka, FL

February 2020 - April 2022

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

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• Resolved customer complaints quickly and e fectively while maintaining a high level of professionalism.

• Helped oversee the daily operations of the store, managing sta f and inventory.

• Resolved customer complaints and handled refunds and returns to promote satisfaction. Managed daily operations of the store, including scheduling sta f, assigning tasks, and overseeing inventory control processes.

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• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties. VOCATIONAL REHABILITATION COUNSELOR

TeenChallenge superthrift

Orange Park, FL

January 2018 - November 2020

EDUCATION

REFERENCES

CERTIFICATIONS

• Developed individualized plans to assist individuals with disabilities in achieving their employment goals. Collaborated with employers to develop accommodations for the workplace to ensure successful job placement for clients with disabilities.

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Mentored individuals with disabilities throughout the entire process from assessment through successful job placement.

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Participated in interdisciplinary team meetings with other professionals providing supportive services such as mental health counselors or substance abuse specialists.

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• Attended conferences or seminars related to vocational rehabilitation counseling best practices.

• Conducted comprehensive assessments of client's skills, abilities, interests, and experiences related to employment.

• Managed budgets and direct case service allocations, authorizing expenditures and payments. BUSINESS ADMINISTRATION

Colorado Technical University, Colorado Springs, CO, US References available upon request

• Forklift

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