Customer Service Work-From-Home

Jayla Carthren

214-***-**** *************@******.***

Business Management Student Team-Oriented Detail-Driven

Professional Summary

Ambitious and dependable college student studying Business Management with diverse experience in customer-facing and operational roles including retail, customer service, warehouse work, and waitressing. Strong team collaborator with proven leadership in nonprofit project work. Seeking to apply business acumen and people skills in dynamic professional settings.

Experience

• Work-from-Home Customer Service Representative

Various Companies (Remote)

Dates Vary

- Delivered customer support via phone, email, and chat platforms.

- Resolved customer concerns professionally and efficiently in virtual settings.

- Maintained accurate documentation of customer interactions.

• Waitress

Manager: Breyan Hagans 281-***-****

Duration: 7 months

- Delivered excellent table service, managed multiple tables, and ensured customer satisfaction.

- Communicated effectively with team members in a high-paced environment.

• Package Handler

FedEx

Duration: 11 months

- Assisted in loading, unloading, and organizing packages efficiently.

- Maintained accuracy and timeliness in shipments while observing safety protocols.

• Retail & Customer Service Associate

Various Employers

Dates Vary

- Provided high-quality customer service in retail environments.

- Handled transactions, stocking, and resolved customer inquiries.

• Warehouse Assistant

Various Locations

Dates Vary

- Supported operations including inventory management and order fulfillment.

- Ensured smooth logistics in fast-paced settings.

Education

Texas Southern University — Houston, TX

Bachelor of Business Management (In Progress)

January 2023 – Expected Graduation: December 2025

Langston University — Langston, OK

August 2020 – December 2022

Projects

Nonprofit Business Plan Contributor

- Helped develop a business outline for a nonprofit organization.

- The plan is currently being used to support and guide the organization’s strategy and growth.

Skills

- Team Collaboration & Leadership

- Customer Service & Hospitality

- Remote & In-Person Communication

- Warehouse & Logistics Operations

- Business Strategy & Planning

- Problem-Solving & Adaptability

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