Customer Service Delivery Driver

FRANK SMITH

202-***-**** *************@*****.*** Washington, DC 20020

SUMMARY

Reliable, hard-working, and fast-learning professional with a strong background in culinary arts, customer service, and logistics. Years of experience excelling in fast-paced environments, team collaboration, time management, and problem-solving. Skilled in hands-on work, inventory management, and maintaining high standards of organization and efficiency. Seeking roles that leverage adaptability, attention to detail, and a commitment to delivering excellent service.

SKILLS

● Computer literacy

● Culinary service/preparation

●Logistics and delivery

● Strong verbal and written communication

EXPERIENCE

● Customer service excellency

● Extraordinary event and facilities support

● Payment processing

● Maintenance

Delivery Driver, Petals to the Metal Florist, 2022 - 2025 Kensington, MD

● Delivered floral arrangements to various locations, ensuring timely deliveries while handling fragile products with care

● Provided exceptional customer service by accommodating last-minute changes, addressing customer concerns, and making certain all deliveries met quality expectations

● Managed multiple deliveries per shift, optimizing routes with real-time traffic data to increase efficiency and reduce delays

● Assisted with shop operations, including organizing inventory, arranging displays, and helping walk-in customers

● Upheld delivery vehicle cleanliness and performed minor maintenance for reliable transportation

Fry Master, Bethesda Blues Theater 2019 – 2024

Bethesda, MD

● Designed, prepared, and served diverse, high-quality menus for live music events, private parties, and large-scale banquets, ensuring customer satisfaction and repeat business

● Supervised and coordinated kitchen staff to maintain efficient operations, minimize food waste, and uphold high culinary standards in a fast-paced environment

● Assisted in training and mentoring new kitchen employees, teaching them proper food handling, safety regulations, and cooking techniques to maintain consistency

● Managed food inventory and ordering, working closely with suppliers to maintain fresh ingredients while controlling costs and minimizing overstock

● Kept up compliance with all health and sanitation regulations, ensuring that the kitchen met or exceeded local health inspection standards

Facility Maintenance Tech, UNICOR 2013 – 2019

Waymart, PA

● Performed routine and preventative maintenance on buildings, grounds, and equipment; executed tasks such as repairs, inspections, and making sure safety standards are met Sales Associate, Safeway 2007 - 2011

Washington, DC

● Provided exceptional customer service, assisting shoppers with locating products, addressing concerns, and handling special requests

● Managed inventory, efficiently stocking shelves to keep products organized, clearly labeled, and accessible

● Accurately processed transactions, handling cash, credit/debit, and online orders Event Setup Crew, Labor Ready Construction 2008 – 2011 Washington, DC

● Aided in the setup and breakdown of major events, including concerts sports tournaments, and corporate gatherings

● Transported, assembled, and dismantled large-scale equipment such as stages, tents, and seating areas according to construction blueprints; cleanup and equipment removal to restore venues to original condition

● Worked under strict time constraints to ensure event spaces were prepared ahead of schedules

● Coordinated with event managers and team members to troubleshoot last-minute changes and ensure smooth event execution

EDUCATION AND TRAINING

High School Degree

Cardozo High School, Washington, DC, 1999

Culinary Arts Degree

Pittsburgh Job Corps, Pittsburgh, PA, 2003

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