Customer Service Infection Control
Resume:
Monique Floyd
Baltimore, MD 667-***-**** **************@*****.***
OBJECTIVE
Detail-oriented professional with proven customer service excellence and strong communication skills. Adaptable team player who learns quickly and solves problems effectively. Eager to contribute my skills and experience to drive results and support organizational success. EXPERIENCE
Oak View Group/CFG Bank Arena - Usher FEB 2022 - PRESENT
● Enhance guest experience by providing personalized assistance and resolving seating disputes for events averaging 14,000+ attendees
● Ensure patron safety through vigilant monitoring and enforcement of venue protocols during high-volume entertainment events
● Assist guests with mobility challenges, improving accessibility and creating inclusive experiences for all patrons
● Execute emergency protocols and crowd management techniques during venue evacuations and special situations
● Deliver detailed venue information and wayfinding assistance, contributing to overall customer satisfaction
First Transit - Driver/Operator 2013 - 2022
● Operated commercial passenger vehicles on scheduled routes with 100% compliance with safety regulations and time schedules
● Conducted comprehensive pre-trip inspections of mechanical and safety systems across multiple vehicle types
● Provided compassionate assistance to elderly and disabled passengers, ensuring ADA compliance and passenger dignity
● Managed onboard emergencies and passenger disruptions with quick decision-making and de-escalation techniques
● Maintained immaculate vehicle conditions through daily cleaning protocols and routine maintenance reporting
Corrections Medical Services - Infection Control/Medical Supply Clerk 2006 - 2013
● Implemented infection control protocols that reduced reportable incidents by monitoring compliance and conducting staff training
● Coordinated medical supply inventory management, including ordering, receiving, and distribution to multiple departments
● Processed and scheduled diagnostic studies and off-site appointments for a correctional facility with 1,500+ inmates
● Maintained detailed tracking systems for tuberculosis testing, lab work, and chronic care appointments
● Compiled comprehensive infection control reports for regulatory compliance and internal quality improvement initiatives
EDUCATION
Apex Trade School,
GED 2000
SKILLS
● Medical Clerk
● Critical Thinking
● Excellent
Communication
● Organizational
Skills
● Customer
Service
● Time
Management
Monique Floyd
Baltimore, MD
**************@*****.***
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