It Support

MOHAMED OMAR AHMED

*******.****.**@*****.*** 613-***-**** Ottawa, ON K1C 6T4

Bilingual IT & Inventory Support Professional

PROFILE

I’m a bilingual IT support professional with hands-on experience in both technical troubleshooting and inventory management. Over the past several years, I’ve supported government teams, managed IT assets, and helped streamline operations in fast-paced environments. I enjoy solving problems, keeping things organized, and making sure the right tools get to the right people when they need them. I’m now excited to bring my experience and energy to the IT Inventory Officer role with the House of Commons, where I can contribute to supporting Members of Parliament and the broader team with reliable, responsive service.

PROFESSIONAL EXPERIENCE

IT Coordinator (Part-Time)

Canadian Community of Horn of Africa – Ottawa 2023 – Present

● Provided basic IT support to community members—everything from setting up devices to troubleshooting common tech issues.

● Managed audio/video equipment for events and meetings to ensure everything ran smoothly.

● Helped newcomers by leading information sessions, making digital tools and services easier to understand and use.

IT Support Technician (Full-Time)

Newfound Recruiting / ISM – Government of Canada Contract – Ottawa 2021 – 2023

● Supported over 100 government employees each week by resolving computer and phone issues.

● Managed 6,500+ service tickets and consistently met resolution targets.

● Used remote access tools to troubleshoot faster and reduce downtime.

● Helped track and prep IT assets for use or replacement, contributing to smoother operations.

● Built strong working relationships with both internal teams and clients through reliable, friendly service.

Legal Assistant (Part-Time)

Jacques Despatis Law Office – Ottawa 2017 – 2019

● Translated legal documents from Somali to French, helping clients understand complex legal processes.

● Organized case files and provided support to clients navigating legal aid. Logistics & Inventory Manager (Full-Time)

Safi Fine Food – Ottawa 2016 – 2018

● Handled inventory, ordering, and delivery logistics for a busy food service business.

● Cut storage costs by 23% and improved delivery accuracy through better systems and supplier coordination.

● Managed day-to-day supply operations and kept things running smoothly even during busy periods.

EDUCATION

Master’s Degree in Logistics and Port Management

Université du Littoral Côte d’Opale – Dunkerque, France 2014

● Focus on supply chain, inventory management, and logistics planning. TECHNICAL SKILLS

● Hardware & Software: Knowledge of PCs, printers, peripherals; Microsoft Office

(Excel, Outlook, Word); SCCM

● IT Asset Management: Tracking, receiving, organizing, and distributing equipment

● Remote Support Tools: Used daily to troubleshoot IT issues remotely

● Languages: Fluent in English and French;

● Soft Skills: Strong communicator, dependable team player, organized and detail-oriented

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