Business Analyst Support

PALLAVI VISWANATHAN

Business Analyst/Quality Analyst

404-***-**** *******.*******@*****.***

CAREER OBJECTIVE

Worked as a Business Analyst, Quality Assurance Analyst, Release Manager and Production Support Analyst with over 12 years of experience in the IT Industry possessing a technical background with previous experience in QA Patient Scheduling for Myhealthdirect and Optum(United HealthCare Group), Cypress, TOSCA, Selenium Automation, Service Virtualization CA Lisa Automation, Production Support and MDM Analytics. This combination makes me an excellent liaison between technical teams and business partners. My objective is to work as a change facilitator starting from scope to implementation, identifying the business needs, coordinating and managing the change across the whole business. I have extended my support for Manhattan Application and have closely worked with Manhattan Associates on WMOS System Integration/Distribution Testing and Production SDN deployments for Ontario, Tucson and Woodbury Fulfillment Centers. I have been working with Webservices (SOAP UI and RESTFUL) Automation using emerging SOA Tool – Dev Test (CA LISA) in The HomeDepot Inc Client. I had an exposure towards a workaround of Service/Network Activation with Century Link on ISAT(Intelligence Service Activation Toolkit), a J2ee application responsible for auto-activation of various network elements at the same time.

PROFILE

Over 8 years of experience in Retail Domain, 1 year of experience in Telecom Domain and 4 years of experience in Healthcare Domain

Good Hands on with Cypress automation of front end web applications and Tosca tool.

DevTest (CA LISA) 8.2 Webservices and Selenium with See test Client Automation Testing experience and currently 3 years with HealthCare Domain

Extensive use of Azure DevOps, Atlassian JIRA and Confluence for about 5 years.

Played key role in Telecom Domain, web services automation for requests interacting between ISAT and LIMS (Logical Inventory Management System) to activate Network Elements like Cisco, Juniper, Alcatel

Areas of expertise range in Testing across various portfolios in Target Corporation Limited and Manhattan WMOS for over 2 years in 2007 and 2009 versions.

Excellent communication skills in persuading the customers with presentations and knowledge transitions

Maintained a good rapport with clients and other vendors to have mutually beneficial relationships

Gathered business requirements/business rules and captured them in Functional Design documents.

Worked with onsite, remote, and off shore resources utilizing UML and data modeling methodologies in order to meet project objectives.

Hands on with UAT and closely worked with users to understand the requirements work for them practically to acquire end user satisfaction

Strong background in Oracle 10g database refresh on Production, Integration and Regression databases.

As a Production Support Analyst, acquired a strong sense of deploying Unix builds and SQL packages in the Unix Console.

EDUCATION

RAJARAJESWARI ENGINEERING COLLEGE (Affiliated to Anna University)

Bachelor of Technology – Information Technology

Graduated Year – April 2010

AREAS OF EXPERTISE

Selenium (Junit/TestNG) and See Test Client (iOS Device Automation Testing)

Good Hands on with User Interface testing of web applications and their behavior with Selenium IDE

Experience in incorporating the test cases in Selenium IDE and capturing the Junit/TestNg source codes from IDE to Selenium WebDriver.

Automation of PAM Application (PRO Account Management) for iOS Device using Selenium Page Object Model with Data -Driven Framework

Hands on experience with See Test Client – Mobile Test Automation tool integrated with Selenium Web driver and coded with Junit and TestNG.

Automation was performed for Creating Special Orders, PRO Paint Orders and Manual Special Orders with Delivery, Store Pick, Will Call and Delivery options for both Vendor and Store Fulfillments

Good Hands on See Test Client to capture the mobile application’s characteristics, behavior and property values to inherit the same in the code through Selenium WebDriver

Good Knowledge on DevTest scripts with GitHub version control repository and Jenkins Integration

Dev Test 8.2 [Lisa Automation]

Automation of RESTFUL/SOAP Web services under Domestic Sync for Purchase Order Management Application.

Good hands on with PO Edit Tool integrating with Merchandising Micro services in Home Depot.

The same tool was used in Century Link for automating web services for the Activation process of Service/Network Elements related to Cisco, Juniper and Alcatel Routers

TERG Tool 6.0 [Test Execution Report Generator]

This tool serves to reduce manual effort where Testing can be done for validating and verifying the entire service and network activation process

The test execution results are generated in a report format automatically which holds the detailed information on requests, response and device configurations

Host – WMS Interface

Well experience in sterling OMS, POET, PRISM to WMS interface.

Good understanding of Guest

EIS

Good understandings of EIS interface functionality between Host to WMS and WMS to Host and EIS Configurations.

Expert in analyzing EIS logs for failure messages and EIS Engine issues.

Stock Select

Well understanding of stock select functionalities and RF Menu functionalities and Inventory Management.

Shipping [SCN (Shipment Confirmation Notice) / Invoice]

Well understanding of SCN generation process and flow to host systems and WMS outbound tables.

Expert in debugging SCN related issues by analyzing logs and guest order transactions.

PROFESSIONAL EXPERIENCE

Compunnel Inc.,

Experian Health Franklin, TN June 2022 – Present Business Analyst & Release Co-ordinator

Act as a Analyst between business stakeholders and scrum team to ensure new Product Features designed have been converted into agile standards, draft strategies to adequately cover all business and functional software requirements.

Work with stakeholders on the features, breaking down into User Stories, writing up Acceptance Criteria during Project Refinements.

Identify opportunities for writing testing strategies for My Health Direct and Optum Patient Scheduling Systems

Worked on AppInsights for debugging and tracing logs for defects

Worked on Scheduling Systems within the Account, Site, Provider, Calendar and Appointment Types configurations

Work on performing code deployments from Master branch to QA and UAT environments.

Maintain the metrics on tickets covered during QA/UAT and Regression weeks.

Work closely with Clients during UAT week, to test the UAT specific bugs.

Identify, validate, track and communicate defects and risks to the development team(s).

Deploy the code changes done during UAT week and confirm 100% testing coverage.

Prepare the monthly release plan and demo during the Review meeting.

Create the Pull Requests for the code to be pushed to the Production.

Drive the Release meeting along with the DevOps Team in deploying the code to Production.

Ensure smoke testing is performed post deployment and the production environment is up and running.

Continuously review and improve test methodologies, tools and measurement of QA processes.

Generate high-level QA status reports for management.

Work closely with team members to evangelize an emphasis on quality throughout the entire SDLC

Define and implement best practices for product releases including deployment prerequisites, documentation, and troubleshooting

Assist in preparing test criteria and test case specification documents for all phases of testing

Collaborate with developers to help create high value unit tests and testing solutions.

Organize large sets of tests into manageable test suites.

Ability to identify test cases and map them to performance/system/integration requirements for appropriate testing coverage

Propel Solutions

Experian Health Franklin, TN Oct 2020 – May 2022 Quality Assurance Analyst

Administer all aspects of the software quality assurance function for Patient Scheduling Project, Nike Oxygen Extension Project and Centralized API.

Schedule and participate in Requirement Gathering and Analysis meetings.

Develop and create Test Plan, Test Cases under Azure DevOps and Zephyr Project in Atlassian JIRA.

Extensive use of API Testing tool, Postman and Insomnia for Restful API’s/webservices.

Analyze, design, develop, test and implement system applications. Involve in Testing of Software using QTP, Win Runner, Load Runner, Clear

Quest, Requisite Pro, Test Director, Oracle/SQL Server on Windows and Unix.

Develop and direct software system testing procedures, programming and documentation on Confluence and Sharepoint

Prepare workflow chart and diagrams to specify in detail operations to be performed. Coordinate and guide installation of software system.

Test the applications using Selenium (Eclipse), Cucumber/Gherkin and other automated testing tools.

Create Pull Requests and Deploy code from Master branch to other environments(QA/STG/UAT) as per Testing Cycle on Azure DevOps deployments.

Execute test cases and Defect Management in DevOps and JIRA respectively.

Verification and Validation against Data Operations Tool (DOT) PROD environment.

Manage and mentor an offshore/onshore resource team of Software Test Analysts.

Oversee the development and execution of automated and manual test plans, test results and defects leveraging ALM quality software, Postman and Atlassian JIRA issue management tools.

Communicate testing progress to stakeholders via Dashboard Status reporting in both formal and informal settings.

Provide continuous updates on the project status on the daily Agile Standups and Scrum meetings.

Preparing the QA Sign Off document for the code push to Stage/UAT environments

Create Test Execution, Traceability Matrix Reports in Confluence

Perform as a Release Coordinator for monthly releases on Patient Scheduling Project

Define and implement best practices for successful production implementation and document t

Perform Smoke test post release and document the test results to notify the stakeholders

Provide Post Deployment Support once the Client Application goes Live

Propel Solutions

Capital One – Digital One Application Richmond, VA Apr 2020 - Sep 2020 Quality Assurance Lead

Administer all aspects of the software quality assurance function for Digital One and MBP financial software projects.

Plan, deploy and manage the testing activities for multiple enhancement and maintenance level initiatives simultaneously using HP ALM and CA Rally Agile tools.

Develop project estimates for test preparation and execution tasks based on project requirements.

Ensure Testing engagements are managed within budget, timeline, quality criteria while delivering to scope.

Create the Test and Acceptance Strategy Plan which describes the scope, strategic framework, resources, schedule, and defect management activities of the project.

Manage and mentor an offshore/onshore resource team of Software Test Analysts.

Oversee the development and execution of automated and manual test plans, test results and defects leveraging ALM quality software, Postman and Atlassian JIRA issue management tools.

Communicate testing progress to stakeholders via Dashboard Status reporting in both formal and informal settings.

Manage the work program for the QA & testing for data intensive critical applications

Investigate test and production failures, perform root cause analysis and create detailed bug reports.

Work closely with Business and Application Development stakeholders in a demanding work environment.

Manage the process to automate the execution of common service use cases and working with the development team to integrate.

Propel Solutions

The Home Depot Inc. – Kronos Payroll App/PO Lingering Atlanta, GA Apr 2018 – Dec 2019

SCM Quality Assurance Lead

Worked with the appropriate resources to define and write Functional and Technical Requirements (Waterfall) and/or User Stories and Acceptance Criteria (Agile)

Have complete understanding of all functional and technical Requirements and/or Acceptance Criteria.

Have complete understanding of Design document to ensure the design complements the Requirements

Well-equipped in defining testing strategies to ensure the product being released is up to industry and company standards

Created Test plans, including individual testing phases, and ensure the team meets the deadlines set forth in those plans

Worked with Business Analyst, Developers, and DBA’s in defining detailed and reusable Functional, System Integration, and Regression test cases and completing Requirements Traceability Matrix

Written detailed and reusable Functional, System Integration, and Regression Test Cases

Assisted the Performance Engineer in determining business flows to be scripted and utilized in Performance/Load testing.

Driven the Automation Team in determining test cases to be scripted and utilized in smoke / regression testing for closing the long lasting Purchase Orders for PO Lingering Project

Accurately documented all defects in the defect tracking tool in a timely manner

Escalated all challenges to the appropriate resource(s) in a timely manner

Communicated effectively, both verbally and written

Driven and participated in the Defect Triage and Review meetings

Assisted in managing the overall scope of the testing effort

Completed required QA documentation in an accurate and timely manner. Provided edits to QA documentation as necessary if the project’s Requirements change, if scope changes, if testing schedule changes, etc

Received appropriate approval and sign-off for all testing documentation

Provided QA leadership to assigned project, when requested

Provided support to the UAT team, if requested

Provided, in timely manner, status of assigned project when requested

Executed manual and automation Test Cases for various test types (smoke, functional, regression, etc.)

Executed all Test Cases according to the Test Plan, or explained why risk-based / priority testing is executed

Held regular team meetings to identify new risks and created plans to mitigate the same

Collaborated with Business Project Managers, Technical Delivery Managers, Applications Development and Infrastructure managers to document, investigate and resolve quality issues

Provide test progress report with metrics to project stakeholders

Provide Knowledge transfer whenever possible and needed

Key Achievements:

Successfully executed all Functional Tests for Kronos Payroll Application Final Release

Client Appreciation on successfully Automating the PO Lingering Project

Tata Consultancy Services

Century Link – Service/Network Activation Minneapolis, MN Aug 2016 – Feb 2018

Quality Engineer

Worked as a Quality Engineer on the Service and Network Activation of various devices part of LION Program – Network Activation within 24 hours

Effectively worked on Creating, Modifying, Retrieving and Deleting a service request from LIMS to ISAT in the form of Input XML which is fed to ISAT application based on requirement from LIMS

Discovered the behavior of Cisco, Juniper and Alcatel Routers in real world

Hands on experience with automation of soap service requests through Dev Test 8.2

Functionally tested the workflow of activation requests through GClient 1.3 to submit and receive response from ISAT application

Activated services for various routers in TERG to reduce manual effort of testing through GClient

Worked in E2E testing exploring the data flow from LIMS to ISAT and then to Network Elements

Accomplished to design test cases in BDD Gherkin format and upload to CA Agile Central

Efficiently worked on Alcatel ALU7750 devices and gained knowledge on their various service like E2E, Routing Protocols (BGP/MBGP/Static Route), Multicast features (SSM/AutoRP/Bootstrap) and Quality of Services (Standard/Custom)

Gained good knowledge in creating and tracking the user stories, tasks, test cases, defects and logging the efforts for the respective user stories in CA Agile Central Tool

Worked in 2 weeks Sprint/Iteration model which covers Test Case design, functional testing, identification of Regression Test Cases and finally automation of those Regression Test Cases

Key Achievements:

Handled a full-fledged successful implementation of PI9 Release for Alcatel ALU7750 Device

Appreciation received for Demos and Presentations to Clients on Quality of Service(QOS) – both Standard QOS and Custom/Version Custom QOS on LION Router

Tata Consultancy Services

The Home Depot Inc. – Supply Chain QA Atlanta, GA Oct 2015 – May 2016

Quality Engineer/Quality Analyst

Key role in implementing WMOS 2015 version in their RDCs

Supported Go-Live after the implementation in the Fulfillment Centers

Involved in facility design phases and functional strategies for WMOS 2014 implementation

Well-equipped in managing End to End and UAT test cases and execution involving Inbound, Outbound processes within WMS

Excellent knowledge on Receiving, Put away, Waving, Picking, Staging and Loading activities

Maintained the overall operations of inbound, processing and outbound

Expert in analyzing EIS logs for failure messages and EIS Engine issues

Hands on experience in Data conversion testing and Data mapping for the information flowing from the HOST(Order Management System) through all downstream applications where the data gets updated in the backend Oracle DB’s

Good understanding of stock select functionalities and RF Menu functionalities and Inventory Management.

Poses good examination skill in investigating the issues and conveying the same to Manhattan and on other hand performed to be an SME for other Functional Testing Teams

Excellent knowledge of Software Testing Life Cycle(STLC)

Proficient in writing Test Cases by using test case design technique

Very Good in Test Execution Process, Defect Life Cycle, Test Plan based on severity and priority

Automation of Microservices for PO close/update scenarios and integrating with Merchandising services

Worked in Home Depot POEdit application automating the process of opening a suspense Market level PO

Experience in automation of POM – PrePack webservices where component level skus are packed together under one single sku called the PrePack SKU

Gained good knowledge on testing SOAP and RESTFUL services using SOA Tool – Dev Test 8.2

Automated test scenarios with complex JSON and XML transactions through Dev Test 8.2

Worked in Agile testing projects automating the web services in Sprint/Iteration model

Key Achievements:

Successfully Automated the PO Edit Integration Service through Dev Test 8.2

Client Appreciation on Automation of Bulk PO Update and closing the old PO’s based on keyrec date through restful services

Tata Consultancy Services

General Electric Corporate-Information Services Pune, India Sep 2014 – May 2015

MDM Analyst – Data Stewardship

MDM Analyst working on data definition, COA redesign, data mapping, data flow documentation, report inventory and report analysis

Hands on experience in both reference data and analytical data

Ensure Data Quality and uniformity for accurate and harmonized reporting in global data warehouse and other downstream processes

Experienced in selecting an Enterprise class MDM solution

Creation of internal data governance standards and co-coordinating data quality activities with other team members

Experienced with Enterprise Class Data Quality Tools like, Customer Connect, Informatica Data Director to manage and maintain the quality of Master Data in an enterprise environment

Good knowledge on matching multiple customer records with the current customers in database to streamline into a single Customer Golden Copy through MDM strategies

Experience in reconciling data extracts to source information

Good Hands on experience in analyzing(due diligence) the customer Hierarchy Structure and replicating the operations on Informatica Data Director making them available for business users

Published relevant data to appropriate business users and monitoring the published data sources for usage, relevance and quality feedback

Created and managed business metadata for published data sources to ensure that it is easily discoverable and meaningful to information workers

Good Knowledge on creating data standards, determine business data requirements and business rules

Educated about Data Warehousing, Data Integration and the background of ETL

Advanced MS Excel and Visio skills

Key Achievements:

Prod Implementation of Hierarchy Structure of GE customers and their child entities

Tata Consultancy Services

Target Retail Corporation, Chennai India Jul 2013 – Mar 2014

Configuration Manager

Worked on providing an overall Configuration Management (CM) infrastructure and environment to the product development team

Analyzed complex engineering change proposals to determine the effect on the overall system

Ensured configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates

Developed configuration and data management documentation based on program requirements

Identified requirements and coordinated the development and implementation of computer based configuration/data management systems and provided related support

Reviewed program-unique specifications to include system specifications, development specifications, and product specifications for both hardware and software for proper format, content, and compliance with program requirements and appropriate standards

Maintained configuration status accounting database and records to reflect the configuration status of baseline documentation and fielded systems and equipment

Experience on integrating the changes and involved in defect tracking activities

Established Configuration Control Boards (CCBs) to include coordinating meeting dates, scheduling VTCs or teleconferences, dictating meeting minutes, and creating and maintaining disposition of CM action items

Gathered the knowledge of IT Service Management Understanding by participating in ITIL Trainings

Provided guidance and work leadership to less-experienced staff members

Tata Consultancy Services

Target Retail Corporation Chennai India Feb 2012 – Jun 2013

Implementation Consultant

Managed all Change Requests in a common repository for all Stage and Production deployments

Administered everyday workflow of all implementation processes and provided technical support

Coordinated with team to resolve all issues within required timeframe and recommended appropriate changes to all policies and procedures to evaluate all implementations

Collaborated with system integration team and ensure compliance to all client requirements and provided appropriate resolution to clients and ensured efficient implementation of all systems

Developed all processes and tools for customer implementation lifecycle and identified all defects and provided required support

Detected potential issues and implemented solutions when issues threatened to delay the delivery timelines and impact the budget or business operations

Maintained all project plans and ensured compliance to timeframe and collaborated with stakeholders for all implementation processes

Extensively worked with PLM teams on Unix and SQL Package deployments/upgrade of Java web applications under Retail Domain for Food and Regional Distribution Centers through creating the build components on Team Foundation Server(TFS)

Well experienced in Software Delivery Notification deployments for Manhattan WMOS

Ensured that the project is implemented within contractual obligations and regulatory requirements

Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services

Updated all implementation deliverables as required with new functionality work flows

Created new deliverables/best practices/lessons learnt for implementation services to enhance implementation engagements

Possess good communication skills to convey project status in lay terms, in addition to communicating goals and tasks with project team members

Tata Consultancy Services

Target Retail Corporation Chennai India Feb 2011 – Jan 2012

Production Support Analyst (Database, Web, User)

Extensively worked under Unix/Oracle platform for Application Support Team with good 3D knowledge

Incorporated Unix shell scripting to schedule jobs on the server which would check the application status on daily basis

Good Knowledge on networking protocols, SQL and relational databases(RDMS)

Coordinated with teams and resolved all complex application and system issues

Designed and maintained expertise in flow of application process and systems related to them

Planned, executed books and implemented applications and configuration change procedures to ensure optimal Quality assurance for all applications

Developed, sustained and evaluated delegated business processes and related applications

Supervised all alerts related to application and system procedures and provided services proactively

Maintained good professional relationships with counterparts of engineering and customer support departments

Prepared tools required for proper functioning of website front line applications on regular basis

Performed root cause assessment and debugged all issues on server domain, and availability of applications

Coordinated with departments and QA departments and administered code migrations in various environments and production outputs

Provided support and identified all issues and prepared appropriate documentation all issues and solutions

Managed all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems

Identified and provided resolutions ranging in complexity from medium to high

EXPERTISE AFFILIATIONS

Support – 4.5 years

Manhattan WMOS – 2.5 years

Automation Testing – 3 years

Functional/Intg/End-to-End/UAT – 6 years

TECHNICAL SKILLS

Operating Systems and Servers - Windows 2000/XP/2003 server

Tools - Manhattan WMOS 2007, Manhattan WMOS 2015, DB Visualizer 9.2.1, Patient Schedule Legacy/Admin Tool, Patient Estimates Tool

Requirements and Defect Tracking Tools – Atlassian JIRA, Confluence, Pivotal Tracker, CAAC (CA Agile Central), Azure DevOps Scrum Board

Automation Tools – QTP, Selenium IDE 3.16.1, Selenium Eclipse 4.3, See Test Client, CA LISA Dev Test 8.2, TERG Tool 6.0, Tosa Automation Tool, Postman

Languages – C, C++, Unix, SQL, PL/SQL, Core Java

Database – MS Access, MS-SQL Server 2005, Oracle 9i/10g, SQL Server Management Studio(SSMS)

Other Tools – Slack, Quality Center, BMC Access Manager, QPasa, Service Now Portal, Control M 7.0, HP ALM 12.01.141, GitHub, Jenkins deployment tool, Azure DevOps

OTHER PROFESSIONAL AFFILIATIONS

Six Sigma Green Belt Certified – Automation on Rules/Repository for Oracle Validations

Oracle Certified Associate(OCA) – Level 1(10g)

CP-SAT Certified – Certified Professional Selenium Automation Testing

ISTQB Certified – International Software Testing Qualifications Board

Udemy Course Completion on WebServices API Testing with REST Assured API & Postman 2020

Big Data Testing (Hadoop_Module) Foundation Certified

Published Assets on Project Profiles/Lessons Learnt documentation on Manhattan in TCS Ultimatix – Knome portal.

Ordained Manhattan/Swisslog patch deployment sessions for internal teams, almost covering most of the gadgets under Distribution portfolio.

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