Credit Reporting, Boarding, Quality Control and Investor Reporting

Michelle Peterson

Hoffman Estates, IL ***** 847-***-**** ************@*********.***

Profile

A goal-oriented and seasoned leader with extensive experience in mortgage banking and a passion for transitioning into new opportunities to realize success. Proven background in overseeing quality control and assurance, boarding new and renewed loans, ensuring accuracy and compliance, and driving operational efficiencies. Strategic mindset with sound proficiencies in delivering outstanding customer service, overseeing mortgage loan processing, overseeing investor servicing, and managing interactions with diverse stakeholders. Excellent collaborator with an exceptional ability to learn new methods, receptive to new ideas, and respond quickly to new instructions, situations, and procedures. Expert problem solver with demonstrable talent in investigating and resolving complex issues.

Core Expertise

Strategic Planning & Implementation Quality Control & Assurance Continuous Improvement Initiatives

Customer Support & Satisfaction Mortgage Banking Process Improvements Loan Process Key Relationship Building Team Leadership Cross-functional Collaboration Problem Resolution

Professional Experience

Wintrust Financial Corporation 08-2022 to 06-2024

Credit Reporting Specialist

Complied with Metro 2 Guidelines and FCRA Regulations by processing consumer loan credit disputes for all fifteen charters via the e-Oscar system and Loan Credit Dispute inbox for daily reviews.

• Carried out verification of consumer loan reporting by working with FIS Loan system, including proper reporting of charged-off and bankrupt loans.

• Ensured transparency and compliance while preparing AUD and ACDV responses and communicating with consumers regarding trade line adjustments.

• Executed quality control process by checking input of loans booked the previous day, verifying edit reports for 9 charters against the FIS System, and rectifying any issues.

• Utilized the Heat System, Laser Pro, and FIS to onboard new and renewed while reviewing critical documents and fields for accuracy.

• Sustained high levels of operational efficiency by addressing Quality Control items within 48 hours of receipt.

Quality Control Specialist 05-2021 to 08-2022

• Responsible for verifying the input of the loans booked for the previous day. Check the edit reports for 9 charters to what was posted on the FIS System. Send emails to the booker or person responsible for the error to make the correction needed and follow up to ensure the correction was made.

Boarding Specialist 09-2019 to 05-2021

• Responsible for boarding new and renewed loans through the Heat System, Laser Pro and FIS. This role is also responsible for reviewing data in the critical documents

(i.e. promissory note, loan agreement etc.); and reviewing the critical fields against the data in Laser Pro and FIS Systems. Also responsible for monitoring the CCO Loan Servicing folder for any International Servicing Commitment changes that need to updated on FIS.

• Responsible for monitoring the Recon Report to correct any debit or credits that are created with the booking they must be researched and corrected prior to month end. Monitoring emails for any Quality Control items that need to be corrected with 48 hours of receiving.

MB Financial Bank 10-2017 to 09-2019

Boarding Specialist

Maintained accurate intake of new and renewed loans through Custom Lender by reviewing crucial documents including promissory notes and loan agreements.

• Served as a “gatekeeper” for boarding events outside of Custom Lender by manually boarding consumer loans, LaSalle, Celtic Leasing, and Accion loans, and checking the validity of the input.

• Performed verification of boarding data for completeness and accuracy, as well as conformance to the credit policies set by the Bank.

• Ensured error-free data entry by checking the accuracy of loan inputs.

• Carried out consistent reviews of loan system reports as per management requirements while sustaining high standards of data accuracy.

• Drove financial sustainability by processing disbursements and monetary transactions related to boarding loans.

• Offered effective solutions based on detailed analysis of complex loan problems. BMO Harris Bank 09-2011 to 10-2017

Mortgage Accounting Specialist

Ensured timely financial reporting by balancing all three types of FNMA Pool reporting

(Actual/Actual, Schedule/Actual, and Schedule/Schedule). Kept financial accuracy by reconciling bank accounts and shortage surplus, and pool to security differences.

• Delivered accurate financial summaries by drafting and balancing month-end spreadsheets for FNMA Investors.

• Reconciled SBO portfolio for six investors, including CAP Indiana, IHDA, and Chase to identify and rectify financial discrepancies.

• Maintained transparency by monitoring monthly funds collected and reported delinquency and totals to various investors.

DOVENMUEHLE 05-2009 to 09-2011

Investor Accounting Specialist

Monitor and balance all three types of FNMA Pool reporting (Actual/Actual, Schedule/Actual, and Schedule/Schedule). Reconcile bank accounts and shortage surplus. Reconcile pool to security differences. Create and balance month end spreadsheets for FNMA Investors. Bill clients for bank account and shortage surplus differences monthly. Complete any special projects assigned by the manager. Create passport files to help with month-end cutoffs and loan transfers, also train others on how to build and modify queries.

LASALLE BANK / ABN AMRO MORTGAGE GROUP, Des Plaines, IL 1989-2009 A $7.5 million commercial bank and trust company acquired by Bank of America in 2008. Loan sale Coordinator / Officer 2005-2009

Processed Final Review, Trade Notification settlement, Custodial File Reviews, Data Entry, Daily Calls from Investor Fannie Mae (FNMA) and Monthly Passports for month end reporting and balancing.

Completed FNMA delivery of final package for sale and assigned to special projects as needed. Investor Accounting Supervisor / Officer 2004-2005 Supervised a staff of six and monitored the balancing and remittance of Actual/Actual, Schedule/ Actual, and Schedule/Schedule cutoffs. Reconciled bank accounts and monthly spreadsheets.

Supervised and worked all three types of FNMA Recons and other FNMA reports. Researched and completed any special projects assigned by the Unit Manager. Created passport files to help with month-end cutoffs, also trained others in the Investor Reporting area on building and modifying queries on Passport. Manager of Purchased Loan Administration / Loan Servicing Officer 2001-2004 Supervised a staff of six and monitored their daily work follow of Payoffs and Releases, Stat Reports, Delinquency Reports, Bankruptcy and Foreclosures. Prepared and verified 22-month end reports. Verified the accuracy of Writ-off requests from Class II. Monitored the Early Payment Defaults (EPD). Assisted with Quality Control Reviews on files with EPD’s. Completed special projects assigned and ran Passports for area as needed. Assisted with the handling of the REO properties and monitored the management company’s financial reports and monitored management companies’ activity at the properties. Bankruptcy Coordinator 2000-2001

Supervised six Bankruptcy Representatives and two First American Representatives. Reviewed and established workflow and standards and monitored performance to ensure that standards were met. Interviewed, hired, and trained all new employees on the Bankruptcy function and workstation.

Produced Passport reports to balance and process suspense funds applied to the Bankruptcy workstation.

Developed a monthly Banko passport report to export as to verify any new Bankruptcy filings anywhere in the country. Researched and balanced misapplied funds, utilizing their Pacer and Trustee Internet sites. Implemented new policies and procedures. Master Servicing Coordinator 1996-2000

1995-1996 Worked with Alltel to establish and organize the Master Servicing department. Reviewed the Bankruptcy and Foreclosure areas to establish workflow and standards. Assisted in developing and implementing the scanning process in the Payoff area to increase production.

Worked on the Ybarra project and other special projects as assigned. 1996-1997 Worked with Interfirst and SFB to create Master Servicing Jumbo deals and loan transfers. Analyzed, verified, and balanced loans for all deals. Created headers and open bank accounts for all new investors. Ensured that all loans were placed into the new investors on the LHMC system.

Developed Passport reports to create spreadsheets and summary remittance reports for 13 month-end cutoffs.

Wrote remittance for each Investor. Researched and corrected pool to security differences. Assisted and trained other servicing areas in creating transactions as well as building and modifying queries on the Passport system.

Investor Reporting Coordinator 1996-1997

Supervised four FNMA representatives. Monitored the balancing and remittance of Actual/Actual, Schedule/Actual, and Schedule/Schedule cutoffs. Reconciled bank accounts. Supervised and worked all three types of FNMA Recons and other FNMA reports. Created passport files to help with month-end cutoffs, also trained others in the Investor Reporting area on building and modifying queries on Passport. Mortgage Cashiering Coordinator 1993-1995

Seven employees supervised and assisted in the following: Payment Processing - Current, Collection, Bankruptcy; Suspense fund processing; NSF processing; and Cash Balancing. Processed Payoffs on the new Payoff Workstation, made loan corrections (4plys), tracked lost payments, processed wrap payments and ram loan payments. Assisted with reconciling general ledger and back accounts.

Senior Investor Accounting Representative 1990-1993 Balanced and remitted cutoff reports for private investors. Transferred new loans into the investors from the warehouse and assisted in reconciling bank accounts. Trained and learned all three types of FNMA Pool reporting. Completed FNMA Recons for all FNMA Investors. Worked on reconciling pool to security differences. Helped train new employees.

Rapidly promoted based on successful performance.

Senior Loan Set Up Representative 1989-1990

Set up and edited new loan files. Helped train new employees. Assisted Loan Officers when missing documents and other information were needed to set up a new loan.

Mortgage Cashiering Representative 1989-1990

Processed payments: Current, collections, Bankruptcy, and Documents (Special Deposit, Non- Coupon and Pre-distributed).

Processed loan corrections (4plys). Pulled and applied suspense funds. Trained for backup on the NSF process.

Walgreens 10-2015 - 05-2024

Cashier/Customer Service

Provide prompt, efficient, and friendly customer service by showing concern and patience with all customers. Smile and greet every customer in a friendly manner. Manage all phone calls with customers’ inquiries.

Process and create photo items like photo books, calendars, and passport photos. Make sure the coolers and freezers are always full, also make sure all liquor is stocked fully. Pull stock from the warehouse to make sure all items are fully stocked on the shelves in the store. Take in the warehouse orders on delivery days. Balance nightly cash drawers. Also, any tasks given to me by the manager on duty for the evening.

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