Project Coordinator Risk Management

Stephanie Freeman

Avondale, AZ *****

Summary

Highly organized and detail-oriented Project Coordinator with 5+ years of experience in managing complex projects from initiation to completion, with experience in the financial data domains. Proven ability to effectively coordinate multiple projects, employees working status simultaneously, ensuring timely delivery and successful outcomes. Expertise in project planning, budgeting, scheduling, and risk management. Strong communication and interpersonal skills, able to collaborate effectively with stakeholders at all levels to achieve project goals and deliver exceptional results.

Key Responsibilities

Manage administrative aspects of client and company projects, track and monitor project progress with regards to deadlines and client needs, assist in scheduling and logistical coordination, and communicate frequently with team members and management. Additional responsibilities include:

●Assisted in coordinating schedules for project team members and stakeholders to ensure efficient use of time and resources

●Coordinated deadlines on all deliverables to ensure timely completion and adherence to project timelines

●Assisted in monitoring team progress to identify potential bottlenecks or delays and take corrective action as needed

●Coordinated client support efforts to ensure client satisfaction and address any concerns or issues that may arise

●Assisted in preparing progress and planning documentation, such as status reports, project plans, and risk assessments, to keep stakeholders informed and ensure transparency

●Attended all client and staff meetings pertaining to the project to stay up-to-date on project developments and contribute to decision-making

●Coordinated the gathering of content between process owners and instructional designers to ensure that training materials are accurate and aligned with business needs

●Facilitated meetings and reviews between instructional designers and process owners to ensure that training materials meet the required standards and objectives

●Provide status reports on project progress to stakeholders on a regular basis

●Assisted in creating training content, such as e-learning modules or user guides, when necessary.

Skills

●Project Management/PMO/Portfolio & Engagement teams

●SharePoint Governance

●Project Planning

●Data Analysis

●Budgeting

●Scheduling

●Risk Management/Change Management

●Communication

●Interpersonal Skills

●Microsoft Office Suite/SmartSheets/Google Suite

●Project Management Software/Salesforce/Prism/Lightting

●Strong analytical, planning, and organizational skills with an ability to manage competing demands

●Excellent relationship builder both oral and written communications skills and experience interacting with both business and IT individuals. The ability to work on cross-functional, self-organizing development teams.

Education

M.A in Business Management Webster University, Kansas City, MO

B.S in Telecommunications Management DeVry Institute of Technology, Kansas City, MO

Experience

Logistics Project Coordinator, Maricopa County, PHS, Phoenix, AZ March 2025 - Present

Assist Managers supervisor`s calendar, researches and negotiates with hotels, etc., makes complex scheduling arrangements involving multiple parties, independently makes and cancels meetings depending on the subject and attendees, determines what confidential information can be disseminated and to whom, arranges for special room or equipment needs and/or multiple locations & individuals, coordinates domestic and foreign travel arrangements for executive/work unit head, unit personnel and visitors; participates in the planning and coordination of equipment deployed.

Project Coordinator, ADOA (Arizona Dept. of Administration) Phoenix, AZ April 2024- January 2025

Assisted COO of ASET OPS, Directors and EPMO teams with project timelines, for go live and OPS systems for infrastructure for clients within the state of Arizona. Worked within Smartsheet for timelines and updates and presenting closures for management and clients. Coordinated meetings, training, and execution for the OPS team and clients for completion of projects for Cloud Ops, ServiceNow/Salesforce, Service Desk, EUS team, and System Integration.

Project Coordinator, JP Morgan & Chase Co, Tempe, AZ September 2023 - March 2024

Collaborated with team members to ensure timely completion of projects within given deadlines. Performed data entry and validation of customer information in a high-volume, fast-paced environment. Updated existing records with new information while maintaining data integrity.

Project Coordinator (Contract), Wells Fargo Bank, Phoenix, AZ February 2023 - May 2023

Leveraged advanced computer software skills including Microsoft Office Suite to complete assigned tasks efficiently. Actively collaborated with senior leadership to develop efficient office processes and procedures for employees within the mortgage department. Exhibited strong organizational skills to manage multiple projects simultaneously, ensuring that all projects were completed on time and within budget.

Project Coordinator (Contract), AMEX Network Ops Products November 2021 - January 2023

Proactively identified risks, threats, or opportunities within Salesforce/Network force/, that could impact the success of the project, notifying the team and escalating issues as needed. Monitored and managed project scope and schedule, ensuring project stayed on track for Certification for production of SFT (Secure File Transfers) of Authorization and Submission files within Amex. Systems used: ATS - Transactions History - overall testing platform SFT - Transmitter profile overall file transfer platform Submission Web- submission configuration, tracking portal Settlement Specifications: Variable and Fixed NetForce/Salesforce/Prism, OneNote.

Project Coordinator (Contract), Charles Schwab, Phoenix, AZ May 2019 - November 2020

Experience with Remedy (PAC2000)/Smart IT/MyIT or similar ticketing/change management tools for requests for VMware, Physical Servers, database (SQL, Mongo, Oracle), SAN/NAS- capacity planning, upgrades, load balancing, firewalls, disaster recovery, Failover/ITO. Communicating daily with the component owners. Oversaw change management/ production support of core projects, including gathering and documenting requirements, translating functional to technical requirements, and ensuring that all changes were implemented smoothly and without disruption to the business.

Project Coordinator (Contract), AG Advisor Group, Phoenix, AZ October 2018 - April 2019

Monitored Financial Advisor/Wealth Management activities and provided support to advisors and clients. Answered telephones to give information to callers, take messages, or transfer calls. Maintained files and filing, keeping sensitive information confidential.

Project Coordinator (Contract), T Mobile, Tempe, AZ June 2018- September 2018

Worked directly with Construction Manager and Compliance Managers on all project information: schedules, data requests, assignments, tasks, and purchase orders. Managed payroll and attendance using SAP, and coordinated meeting agendas. Updated the trackers of changes to the progress of each “Notice to Proceed” and assisted with tracking all work, task, and project assignments. Utilized Excel to create charts, Pivot Tables, and VLOOKUPS. Assisted project team with checklist for sign offs of reviewing priorities for the close out and acceptance packages and presenting the NTP's (Notice to Proceeds) per project assigned.

Project Coordinator (Contract), American Express, Phoenix, AZ November 2017- April 2018

Worked within the Data Quality Team, daily performing data mapping/SQL theories for hardware and software for identification purposes for the Change/Asset Management team updating the daily and weekly tracker. Worked with IS (Security Compliance) using Blazent downloads, and VLOOKUP large quantities of data concerning servers, and network equipment for active, inactive, decommissioning and RFC's within ServiceNow incidents, to sync, connect quality of SDLC methodology.

Project Coordinator (Contract), Wells Fargo, US March 2017 - October 2017

Identified Software and Hardware applications using Remedy/ServiceNow (PAC2000), ACCESS (TRIMS), Google Search to extract using SQL queries to provide a conglomerate result of similar Engagement Id Code for implementation process for engineer's catalog classified for Vendor/Change Management Team. Tracked Data within Excel and Access for the Change/Risk Management team for backup applications needed for Ad Hoc Security purposes. Performed general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.

Project Coordinator, Discover Card Services, Phoenix, AZ December 2016- February 2017

Managed a team of eight (8) Data Analysts for their SAP payroll, timesheets, and all administrative issues, and with the data research and comparison for the data merchants for accuracy to be uploaded into the Data hub for the Agile production matrix module. Used Workday to track the 8 employees within the team for support to HR and other departments to identify project parameters and output requirements

Project Coordinator (Contract), AAA - Insurance, PMO May 2016 - November 2016

Worked under the supervision of the IT Lead for IT Partner Club Service Request Coordination. Tracked the activities for the IT Analyst using Excel and utilized MS Project Timeline to collect data, analyze, and create reports to support projects for the charge-off department's expense handling claims of monthly billing statements. Collaborated independently and as part of a team on activities related to maintaining updated systems, recording data within Excel, communicating through email, monitoring the request queue, and assuming responsibilities related to the request process as directed. Maintained fields/hierarchies in Replicon for payroll and rate scale, Workday/Salesforce, reviewed employees (contractual and FTE), and managed self-service processes and organizational structures.

Project Coordinator (Contract), Cognosante - Tempe, AZ November 2015 - May 2016

Identified and modified consumer data issues related to health insurance claims for "Obama Care" coverage Affordable Health Care plans using Excel. Utilized data mining within NexGen from Excel to resolve outstanding issues. Created time queries and tracked attendance and billable hours using PeopleSoft/Workday.

Project Coordinator (Contract), Wells Fargo Bank, Chandler, AZ May 2015 - November 2015

Supported the TOG Enterprise Team with assigned projects, including budgets and payroll using SAP application processes, collections, and invoicing. Tracked projects, deliverables, dates, and deadlines using Excel pivot table reports and provided timely reports highlighting variances. Performed data analysis using VLOOKUP in Excel to track expenditures for cable traces per switch and server for engineers for Service Managers within the (TOG) Technology Operations Group and the Data Team using ServiceNow data extractions.

Project Coordinator (Contract), APS, Arizona Public Services, March 2015 - May 2015

Researched, compiled, analyzed, manipulated, and summarized data to create specialized reports/files for various departments using computerized systems including CRM, RPM, CIS, and RCAM. Consulted with team members on information needs and determined resources necessary to gather information for Residential Solar Panel installations. Created and maintained related documentation and department databases containing confidential information to ensure compliance with federal regulations (ACC) Arizona Communication Commission and corporate policies.

Project Coordinator (Contract), Cigna Health Care, Phoenix, AZ April 2014 - February 2015

Extracted healthcare information claims using SQL server methodology regarding network utilization and cost containment. Performed analysis and created custom reports to address identified issues with sophisticated solutions. Ensured data accuracy for 25 Virtual Executive Administrative Assistants and external vendors.

Project Coordinator (Contract), Wells Fargo Bank, Chandler, AZ July 2013 - April 2014

Supported the WIN7 project by tracking migration data daily with Excel spreadsheets for Win7 Migration for the West Region of Wells Fargo Tech Led Department; filtered and used VLOOKUP based on devices being "Reimaged or Replaced" for each employee. Produced software application documentation using SQL server methodology for scheduling timelines with End-User Computing for each desktop/laptop. Scheduled devices for technicians to migrate each user from Windows XP to Windows. Demonstrated end-to-end project management, including tracking, scheduling, and documentation of the entire process.

Project Coordinator (Contract), Western Alliance Bank, Phoenix, AZ January 2013 - July 2013

Provided direct phone and email support for ACH Operations, assisting internal business partners, corporate clients, and other Financial Institutions. Received incoming calls from clients to set up accounts & perform maintenance on various online banking platforms including Processed daily: Transitions using SAP/Kronos: Bill Pay, Electronic Banking technical support for password resets, Fiserv & Corporate Online Banking for the following online banking systems: Torrey Pines, Western Alliance BanCorporation, Bank of Nevada, Alliance Bank of Arizona, and First Independent Bank of Nevada.

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