Customer Service
Resume:
Yvette Hall
Rosharon, TX *****
**************@*****.***
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Over 33 years of customer service and inside sales experience.
Proficient in accounting, including accounts payable and receivable, budget administration and payroll.
Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy
and full compliance with regulatory requirements.
Skills:
• Inside sales and support
• Customer service
• Accounts Payable, Accounts Receivable
• Payroll Preparation and Processing
• Purchase Order Management/ Order Fulfillment
• Invoice Processing
• Teams, Slack, Zoom
• CRM Software- NetSuite, OPS, SharePoint, Salesforce, PeopleSoft, Quick Base, Quickbooks
• Product Knowledge
• MS365, Microsoft Excel, Word, Access, Office and Outlook
• Email Support
• Remote Support
• Call Center Experience
• Escalation Handling and Conflict Resolution
Willing to relocate to: Houston, TX
Work Experience
Customer Care and Sales Representative
Asurion-Houston, TX
June 2024 to June 2025
• provided excellent customer service to customers by processing claims tracking packages and assisting
with other policy needs
• evaluating and assisting with customer concerns explaining device capabilities in meeting sales goals
Accounts Payable Specialist/ Hybrid Remote
BILL.com-Houston, TX
June 2023 to May 2024
• Maintained strong relationship with Vendor and Organization.
• Outbound 3rd Party Virtual card payment processing using 2 and 3 way matching
• Updated vendor information regularly, ensuring accurate contact details and banking information for
prompt payments.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
Inside Sales Support Representative
CasinoTech-Tomball, TX
August 2021 to May 2023
• Streamlined support processes for increased efficiency and improved response times. and utilized CRM
tools proficiently.
• Developed and maintained relationships with customers by reaching out via phone calls, emails and
social media.
• Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Participated in regular product training sessions to stay current on product knowledge.
Pricing Coordinator
Stine-Lake Charles, LA
October 2020 to May 2021
• Achieved optimal pricing accuracy by collaborating with sales, marketing, and finance department.
• Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing
activities.
• Improved efficiency of the pricing department by implementing new software tools and automating
manual processes.
• Performed scan audits according to schedule.
Call Center Customer Service Representative/ Tier2
Alorica/ US Bank-Beaumont, TX
July 2016 to January 2019
• Managed a high volume of calls daily, maintaining composure under pressure while providing
exceptional service.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions.
• Met customer call guidelines for QA, service levels, handle time and productivity.
• Simultaneously handling multiple tasks such as navigating systems, dual monitor. call notes and
answering customer inquiries utilizing Knowledge Base.
• Documented and detailed calls and complaints using CRM database.
Scheduling Manager/ Community Liason
King Smiles Dental-Beaumont, TX
September 2011 to July 2016
• Optimized scheduling processes by implementing efficient software tools and organizational systems.
• Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
• Enhanced team productivity by maintaining clear communication channels and providing regular
updates on project progress.
• Community Liaison- Field Marketing, participated in Health Fairs and networked with DHHS and WIC
offices
Outside Sales Representative
Home Medical Equipment-Lake Charles, LA
January 2009 to August 2011
• Increased territory sales by building strong relationships with key clients and identifying new business
opportunities.
• Managed a large client base, consistently exceeding sales targets.
• Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively
communicate value to clients.
• Collaborated with the marketing team on creating effective promotional materials for events and
tradeshows.
Staffing Consultant/Recruiter
LINK Staffing-Austin, TX
June 2006 to February 2009
• Provided personalized staffing solutions tailored to the client's specific needs.
• Developed relationships with clients and candidates, fostering long-term partnerships and repeat
business.
• Sourced top talent through various channels, including job boards, social media, networking events,
and referrals.
• Processed new hires and weekly payroll, employee benefits using CRM.
• Submitted weekly and monthly financial reports.
Office Manager/ Sales Support/ Project Manager
The Reynolds Company-Austin, TX
March 2002 to May 2006
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements,
ensuring timely, high-quality results.
• Delivering a high level of service to client satisfaction
• Strengthened relationships with vendors to secure favorable pricing on supplies and timely delivery.
• Closely coordinated site logistics such as materials delivery, equipment storage, and personnel access.
• Sought opportunities for professional growth by attending industry conferences, networking events,
and participating in relevant training sessions.
• Generated weekly and monthly status reports for helpful progress tracking.
Education
Associate's degree in Business
Austin Community College-Austin, TX
June 2001 to July 2003
Some College in Mass Communications
Xavier University of Louisiana-New Orleans, LA
August 1988 to January 1991
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