Business Analyst Data Analysis

Summary

Detail-oriented and results-driven Business Analyst with 10 years of experience supporting workforce logistics, data analysis, and operational planning within the healthcare industry. Adept at using Microsoft Excel and Tableau to forecast capacity, track production, and identify trends that drive strategic decisions. Skilled in cross-functional collaboration, process improvement, and performance monitoring to ensure scheduling efficiency and optimal resource utilization. Brings a disciplined, solutions-focused approach shaped by a strong foundation in structured environments.

Workforce Planning & Optimization

Data Analysis & Forecasting

Cross-Functional Collaboration

Microsoft Excel & Tableau Reporting

Operational Efficiency

Capacity Management & Scheduling Strategy

Performance Monitoring & Metrics Tracking

Problem Solving & Critical Thinking

Work Experience

Associate Business Analyst, August 2015 – May 2025

United Health Group, Las Vegas, NV

Managed logistical and operational workforce planning for HouseCalls Practitioners across assigned territories, ensuring optimal appointment scheduling and route efficiency to minimize travel time and maximize daily visit completions.

Conducted in-depth market analysis and capacity forecasting using Microsoft Excel and Tableau, identifying trends and production gaps to inform data-driven business and operational planning.

Collaborated closely with Clinical Team Managers and cross-functional departments to align practitioner availability with market demands, achieving compliance with weekly performance and efficiency benchmarks.

Monitored real-time production metrics, resolved practitioner concerns promptly, and implemented corrective strategies to address capacity and performance deficiencies in high-priority markets.

Delivered accurate, timely reports and operational models to leadership, supporting both short-term scheduling execution and long-term network optimization initiatives.

Military Experience

Infantryman, September 1998 – May 2001

United States Army, Fort Carson, CO

Operated and maintained mechanized infantry vehicles, weapons systems, and tactical equipment to ensure mission readiness in high-pressure environments.

Conducted reconnaissance, security, and combat operations as part of a mechanized infantry team, supporting mission objectives through disciplined execution and teamwork.

Trained and mentored junior soldiers in infantry tactics, safety protocols, and weapons handling, enhancing unit cohesion and operational effectiveness.

Executed strategic patrols, convoy security, and rapid deployment missions in diverse terrain and conditions, consistently meeting performance standards under strict time constraints.

Collaborated with joint forces and leadership to plan and execute mission objectives, demonstrating strong communication, situational awareness, and leadership in dynamic combat scenarios.

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